1, the mobile phone crashed. We suggest that you don't worry, you can try to restart the device to resume use.
Forcibly restart the phone;
① ① models of funtouch OS 3.2 and subsequent systems: press and hold the "power button" and "volume down button" at the same time 10 second or more;
② Press and hold the top round key 10 second or more to forcibly restart the mobile phone (NEX 3/NEX 3S is applicable);
③ System model before ③Funtouch OS 3.2: Press and hold the "power button" for more than 12 seconds.
If the equipment can be used again, we suggest trying the following methods to avoid the failure from happening again:
(1) In case of a single application crash, it is recommended to upgrade the application to the latest version to improve the compatibility and stability of the application. ?
(2) If the storage space of the device is low, the performance of the system will drop sharply, resulting in application stuck or stuck. Therefore, we suggest cleaning the equipment space to keep the equipment in good condition?
● Clean up background applications. Running multiple applications in the background will take up too much memory or other resources, and equipment overload may cause anomalies. It is recommended to avoid running multiple applications in the background as much as possible. ?
● Clean up the storage space. Insufficient storage space may lead to low performance. It is suggested that I housekeeper should be used regularly to clean the storage space of the equipment and uninstall the applications that are not commonly used.
③ It is suggested to upgrade the mobile phone system to the latest version. System updates will improve the compatibility and stability of the system for third-party applications, and some new versions will also add some new functions. So we suggest upgrading the system in time to get a better experience. ?
2. If forced restart cannot be restored or the above methods are not helpful, it is recommended to back up the data in advance and take the mobile phone to the nearby vivo customer service center for processing. Address of vivo Customer Service Center: Go to the APP-My-outlet of vivo official website /vivo Mall and select the current city to get the address and contact information of the service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.
If you have more questions, you can enter vivo official website-My-Online Customer Service-Sliding Bottom-Online Customer Service-Enter Manual Customer Service and enter the consultation.