Team leader: Sharla Cheung (Chairman)
Deputy Head: Zhang Zeyu (Executive Deputy General Manager)
Members: Li (Deputy General Manager), Liu Shining (Network Administrator), Hu Hong (Finance Department), Yuan Xiaohong (Import and Export Department), Lan Jinshen (Production Management Department), Zhu (Domestic Sales Department), Chen Lizu, Wang Zhiwei (Manufacturing Department), Chen and Zhu Bin (Quality Control Department).
In 200 1 year, Zhejiang Fangzheng Motor Co., Ltd. was listed as one of the 23 pilot enterprises in the province by the Provincial Economic and Trade Commission. Based on the principle of "economic application and gradual progress", the company invested RMB 2,654,380+500,000, which was completed in August 2005. Enterprise resource management information integration system includes the following subsystems:
2. In order to better communicate with customers, grasp the market situation more quickly and accurately, and make full use of the advantages of the Internet, Zhejiang Fangzheng Electric Co., Ltd. invested 1 10,000 yuan in 2005 to build an after-sales service information management system and a delivery inquiry system. Online after-sales service management information system is an information platform based on WWW technology and B/S structure, which is not only convenient to use, but also has good confidentiality. After the establishment, users and dealers can log in to the after-sales service management system through the specified user name and password, understand the latest product and service trends of the company, inquire about the ordering and delivery situation, and inquire about the technical data of common troubleshooting methods. Through the forum, they can put forward suggestions and opinions on the company's products and services, and establish an "online clinic" to solve the problem that services and sales are not synchronized due to regional problems, and online technicians can answer difficult questions raised by users at any time; At the same time, the online and telephone interview files of customers have been established, and the national free consultation service hotline has been opened. More than 30 professional after-sales service personnel of the company are each equipped with a dedicated wireless Internet laptop and a digital camera, and at the same time, they are equipped with a laptop for the after-sales service personnel of exclusive distributors of products of more than 30 companies in China. You can log in to the after-sales information management system to send back the service data immediately, and you can also inquire about the details of the company's product sales and some important statistical data. Company managers can know the daily dynamics and maintenance services of service personnel through the after-sales information management platform, and production managers can immediately know the shortcomings of products in some aspects through the after-sales information management platform, providing effective data guarantee for rectification.
Customers can use it to inquire about the production and delivery of orders, and the bills exchanged with customers will be encrypted through this system and sent to customers by email. Customers can see at a glance the complete information they have seen on multiple documents in the past through the interpretation software. Through this system, customers can inquire about some common machine fault treatment methods, and learn and discuss the solutions to difficult problems through the "online clinic" and the company's technicians, which successfully solved the problem of unsynchronized service and sales caused by regional problems, won high praise and strong support from customers, and greatly improved the company's popularity and the position of product brands in the eyes of users. At present, the company's products have successfully become Japanese Brothers, Russian Victory, Taiwan Province Huiguo, Shanpin and Shen Xing. In the industry.
3. In 2006, Zhejiang Fangzheng Electric Co., Ltd. plans to reinvest10.8 million yuan, focusing on the development of electronic procurement system. The system is based on advanced Internet instant communication technology, data security technology, distributed computing technology, data exchange technology and database technology, and combined with the actual procurement management process, making it an electronic procurement system that meets the management characteristics and application requirements of enterprises.