1, improve sales efficiency and transaction probability: automatic identification of empty number, wrong number, busy tone and power off through pre-dialing function, and transmission of effective telephone number to agents, which not only saves time, but also improves sales efficiency, increases transaction probability and expands market share.
2. Avoid customer churn and ensure the stability of customer sources: The customer data management module has the functions of inputting and querying customer personal information, avoiding the flow of business personnel caused by customer churn and accumulating customer resources.
3. Reduce expenses and operating costs: By using IVR, a large number of repetitive and standardized services, such as inquiry and consultation, will be handled automatically as much as possible, saving 30% to 80% of labor costs.
4. Improve service quality and corporate image: By combining computer automatic service with manual service, we can provide users with standard, unified and comprehensive services, automatically establish and improve files for all customers, and at the same time, we also have automatic reminding function to improve customer service quality and enhance corporate image.
5. Improve resource utilization and save office costs: The system adopts various strategies to optimize resources. Through various service platforms, more efficient and reasonable telephone resources and company personnel can quickly, accurately and efficiently save, transmit, base and enjoy information, which can not only better serve customers, but also optimize manpower allocation and liberate more human resources.