Work summary of cleaning department 1 In order to sum up experience, find out shortcomings, and strive to lay a good foundation for the work in 20xx, the main work completed in xx, some experiences in work, some problems existing in xx and working ideas are reported as follows:
I. Completion of tasks
1, according to the actual situation of the post, modify and improve the work content and operation process of the cleaning department in time.
2. Clean the roads and squares outside the clubhouse *** 12. Red brick washing ***2 1 time.
3. Cooperate with the engineering department to complete the disassembly and cleaning of the air conditioning filter screen and exhaust fan of the clubhouse *** 12 times.
4. Clean the waterscape swimming pool *** 15 times.
5. Training: completed 54 trainings on employee etiquette, work skills, job responsibilities and safe operation. Participated in the training of the head office's senior company and the legal department's director * * * twice.
6. The cleaning department cooperated with various activities of real estate developers for 36 times, and completed the cleaning work well every time.
7. Cooperate with and participate in the preparation and rectification work before and after 1 1 mobile office.
8, 6 times to cooperate with the real estate and various departments to do all the preparatory work before the opening of the model room, 2 times to carry and sort out the furniture between the models. Clean the model house twice all night to meet the inspection team.
9. The carpet cleaning of the clubhouse was completed six times in the whole year.
10, the marble floor of the clubhouse was polished and maintained *** 10 times.
1 1. The cleaning department cooperates with other professional disinfection units to regularly disinfect the clubhouse, model house and its surroundings every month, effectively controlling the breeding of rats and mosquitoes, thus ensuring environmental sanitation problems, and strictly filing written records.
12. Participated in the community handover drill organized by Yang Zonghe Property Service Center for 2 times.
13, assisted in cleaning the second and third floors of the club for three times, and * * * dispatched about 38 people.
14, assisted the land reclamation and cleaning for 3 times free of charge, about 10 person-times.
15. Since May, * * * has provided car wash service for clients and superior leaders free of charge *** 1020 times.
Second, the work experience
Compared with the employees of the company, the employees of the cleaning department generally have some shortcomings, such as older age, lower education and poor ability to accept love. However, through the training of company leaders and departments, employees are trained in the company's corporate culture and management system, and then through internal training, employees are trained in the company's various rules and regulations, manners and etiquette, gfd, job responsibilities, safe operation and cleaning skills, as well as the assessment system for employees according to actual conditions. After continuous training and running-in, this team, which is at the bottom of age and culture, has adapted to the existing company requirements and post operation procedures. Every employee has established a sense of responsibility and can complete the task according to the prescribed procedures and standardized actions required by a qualified cleaner.
Three. Analysis of existing problems and improvement measures
1. Heavy oil pollution caused by cars in the square parking lot cannot be effectively removed. In the future work, we must learn better professional cleaning methods and strive to do our best.
2. In 2.xx years, under the supervision and care of the superior leaders and Party A's unit, the overall cleaning work has been improved, but there are still some shortcomings in the details of the work, which is still far from the requirements of the company and Party A. In the new year, the cleaning department will organize various activities to enrich employees' lives, further enhance teamwork and cohesion, and better stabilize the workforce. In 20xx years, with the guidance of company leaders and the efforts of all cleaning staff, we can have better work performance in the new year.
Fourth, the work plan for next year
1, according to the shortcomings in the work in xx years, improve item by item.
2. Strengthen departmental management and refine and quantify various work standards. Let every employee establish a sense of responsibility and improve the cleaning quality of employees.
3. Strengthen internal staff training, improve service quality and work efficiency, carry out in-depth job skills and etiquette training for employees, continuously improve staff quality and professional cleaning level, better cooperate with various departments, and better reflect the integration of sales and property. Establish excellent service and gain recognition from customers and owners in Central and South China.
4. With the delivery of the 1#, 2# and 3# buildings that will soon move into the community, the cleaning department will enter a brand-new community from the cleaning work of the clubhouse. Therefore, it is necessary to strengthen the training of residential cleaning in xx years, improve the quality of residential cleaning and improve the comprehensive cleaning level of employees, so as to get the recognition and affirmation of real estate developers and all owners.
5. Optimizing the personnel structure of the cleaning department is conducive to the development of future work and put an end to overstaffing and overstaffing.
6. Strengthen communication and coordination with real estate and property management departments to ensure better completion of the work.
7. Complete other tasks assigned by superior leaders.
Summary of the work of cleaning department 2 In a blink of an eye, the busy year is coming to an end. Looking back on our work in the past year, we have made gratifying achievements. The following summarizes the work of this department from five aspects:
First, team building.
Having an excellent team is a weapon to overcome all difficulties. In team building, our department has stabilized some old employees and actively recruited outstanding new employees to join our team. The department always adheres to company education, treats every employee equally and fairly within the department, regardless of seniority and ability, and gives every employee room to show his personal ability. In the management of old employees, we often talk to them, stabilize their minds and play their core role. When the department is short of manpower, the old employees can take the initiative to take care of the health in some areas and work hard. Most of our new employees come from the countryside, and they are used to idleness in the countryside. They have a weak sense of discipline, and it is the first consideration for the department to let new employees integrate into the team as soon as possible. Everyone in the department can be open-minded, take the initiative to accept every new employee, treat them as good sisters, help each other at work and be considerate and caring in life. After more than a year of team building, the staff of the department is stable and the internal atmosphere is harmonious.
Second, the daily cleaning work
It is the responsibility of this department to provide customers with a good office environment. At the beginning of this year, the department adjusted the regional division to make everyone's responsibility area clearer and more reasonable. At the same time, a clean area self-inspection form and a clean and hygienic sampling form were formulated to supervise everyone's responsible area and make them develop good work habits. Adhere to the daily meeting system, timely convey the company's meeting requirements, timely solve the problems in the work of employees, and achieve Nissin and Nissin. In order to better improve the environment of the building, this year, the staff of the organization department completed the cleaning of the roofs of all bathrooms and the windows of customers on each floor of the building, and increased the cleaning frequency of marble in the hall, changing the original twice a year to four times a year. There are idle rooms in the building, and the department actively organizes personnel to carefully clean up the hygiene in the idle rooms to prepare for renting. Through the refinement of the requirements for cleaning and hygiene in the past year, the cleaning quality has been obviously improved.
Third, generate income.
In addition to doing their own work, all departments are also actively carrying out income-generating activities. This year, in addition to doing a good job in the cleaning services of the original company, we continued to undertake the indoor routine cleaning services of several companies, earning tens of thousands of xx yuan for the company.
Fourth, save energy and reduce consumption.
The department strictly controls the expenditure of various expenses. In controlling the use of low-consumption items, regular quantitative distribution and rational use of garbage bags. Pu garbage bags are used when there is less garbage in the building, and thick garbage bags are used to recycle waste items when there is more garbage in the community, and the old mops are tied together to continue to be used. Employees are required to turn off lights and water when working in this area, so as not to waste electricity and water. The department reasonably arranges staff to go to work, minimizes unnecessary overtime, and reduces staff salaries and expenses. Through strict cost control over the past year, the annual cost has been kept at a reasonable level.
Verb (abbreviation of verb) training and learning
In order to improve the quality and work skills of employees, the department organized six trainings throughout the year, and the training contents were practical. The department organizes employees to carry out training in daily etiquette, safety awareness, glass cleaning, use of grinder, use of water suction machine and service standards, which improves employees' operation level and service level.
After 20xx years' work, with the care of the company leaders and the cooperation of all the employees in the department, Qi Xin has successfully completed all the tasks assigned by the company. In the coming year, our department will further refine the work standards and improve the service level in order to achieve better results.
Work summary of cleaning department. Summary of 20xx cleaning work:
According to the requirements of the company and the arrangement of the management office leaders, we established various management systems and operating procedures for cleaning in August. It mainly includes employee management system, sanitation and cleaning management system, environmental greening management system, employee post responsibilities, cleaning and greening work instructions and cleaning standards, cleaning tools, cleaning supplies and the use of machinery and equipment, and has formulated a detailed sanitation and cleaning plan and training plan.
1. annual cleaning (cleaning): the rain tower and the glass curtain wall around the external wall of the building were mainly cleaned for 22 times; Cleaning the door glass for 96 times; Cleaning the surrounding floor tiles for 88 times; Cleaning marble walls and floors in public areas of floors for more than 50 times; Wash the bathroom wall and floor for 96 times; Floor vacancy cleaning 12 times; Cleaning the pipes, air outlets and lighting at the top of the public area on the floor 12 times; Glass cleaning at fire stairs 12 times; Dust the pipes, walls and pillars at the top of the garage 12 times; The garage floor was cleaned twice and the accumulated soil was cleaned 48 times; Check the stop rod and stop line 24 times.
2. Complete the disinfection of the building environment: disinfect the toilet for 540 times; Rain leakage, sewage wells, garbage cans were killed 30 times; Rodent killing and drug release were counted 4 times.
3. In addition to completing the above main tasks, I also helped clean the headquarters office on the third floor for 4 times (including working overtime for 2 times at night); Assist room 4 10 to clean the sanitation meter twice; Assist in handling the emergency of pipeline leakage in Feifei's office on the ninth floor twice.
4. Evaluation period: In the case of fewer people and more things, the cleaning department worked overtime, and Qi Xin worked together to complete the task without complaint, and welcomed the comprehensive inspection work of the evaluation team, which was well received by the inspectors.
5. Staff training: new employees are trained four times a month, mainly on staff management system and cleaning work, and filled in the Training Record Form for monthly staff assessment. Old employees also do some training regularly. The purpose is to make everyone familiar with the company's rules and regulations and clean work flow, and to ensure the safety of work operation and the standards of health and quality.
6. Staff management: strictly implement the company's rules and regulations, perform tasks assigned by superior leaders, and do a good job in training, guiding and supervising employees. According to the established daily cleaning workflow, check the personal image, service courtesy and work completion of employees every day, make inspection records, conduct a comprehensive evaluation on employees once a month, and fill them in the employee appraisal form as the basis for selecting outstanding employees. Insist on holding a staff meeting once a week. The specific content: summarize the work completion this week, the problems existing in the work, and the main work arrangements for next week. In fact, it is also a communication with you at work. The purpose is to make employees enhance team awareness, correct mistakes in time, make up for loopholes, and smoothly carry out next week's work tasks.
7. Reduce expenditure and generate income: strictly control commodities and minimize the use of commodities according to the company's requirements of reducing expenditure and consumption. In terms of income generation, the building cleaning staff provided paid services for the cleaning room in order to meet the needs of customers without staff, which once created income for the company.
8.20xx work deficiencies: Due to the large turnover of personnel, some new employees can't adapt to the cleaning work as soon as possible, and can't meet our work requirements in a limited time, thus affecting the environmental sanitation of the whole building during this period.
Second, the 20xx key work plan:
Review the past and look forward to the future. In the new year, we will, as always, maintain the previous achievements, keep up with the pace of the company's development, set updated goals for cleaning work, and create better performance for the company. The specific work is carried out from the following points:
1. Strengthen the ideological education of employees, stabilize the staff and strictly control the brain drain.
2, focus on cleaning personnel's business skills, professional knowledge, operating norms and other training work, formulate detailed training plans, and implement them in accordance with employee assessment standards.
3. Strictly improve the quality and service level of each employee, and resolutely eliminate employees whose moral fraud damages the company's reputation and affects their work.
4. Strictly control materials, reduce costs and improve economic benefits. In terms of cost control, in order to save money, we take the initiative to make suggestions and negotiate with the company's purchasing department. The cost of toilet paper used in toilets has changed from the original cost of 1 15 yuan to the current price of a box in 95 yuan, which saves 20 yuan. According to the usage, it will save more than 3000 yuan every year. Therefore, we will reduce the cost of other materials. In terms of income generation, we will provide more paid services for building customers, doubling on the basis of last year and creating more income for the company.
In the future work, I will drive all the cleaning staff of the building to carry out all the work smoothly in the coming year with tenacious fighting spirit and practical work style. At the same time, I also hope to exert my own waste heat in the company and work hard for a better tomorrow for xx property.
Summary of cleaning department's work In the past 4 xx years, our cleaning department has carried out a series of service work according to the work requirements of Hengxing Group and through the joint efforts of all the staff in the department. Here is a brief summary of the work in 17. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work in xx years.
1. Personnel management
The cleaning department currently has three full-time employees, including a minister and two department members. In addition to work, communication was conducted in many aspects in the early stage, requiring employees to change their roles as soon as possible, actively participate in new jobs, and stabilize employees' emotions without affecting the quality and progress of work. At the beginning of June, according to the needs of the Transportation Management Bureau, land reclamation in the early stage and clean-up in the later stage were carried out, focusing on strengthening the rational allocation of personnel to ensure the timely occupancy of tenants.
2. Completion of cleaning work
(1) Completed the configuration of cleaning personnel.
(2) Complete the daily sanitary maintenance of the public areas of the building.
(3) Complete the land reclamation of the newly settled floor.
(4) Complete the search for the patrol problem of Luqiao Building.
(5) Completed the calculation of conference services (see the annex for details).
(6) According to the working conditions of the existing cleaning staff, calculate the configuration of the cleaning staff.
3. Personnel training
Train existing cleaning department managers in the cleaning manual. In order to let employees have a deeper understanding of cleaning work, employees were assessed in the form of examination papers in view of the key and difficult problems in the manual. Further deepened the understanding of cleaning work. And be aware of it, in case you can be strict with yourself in your future work.
Xx year work plan:
1. Strengthen daily inspections, and immediately organize rectification when finding dead corners. Do not go through the motions in inspection work, and adhere to the combination of standard inspection, self-inspection, mutual inspection, departmental inspection and spot check. Adhere to daily inspections, supervise cleaning work, and correct problems in time when found.
2. According to the standardization, create posts, assign personnel, assign floors, assign responsibilities to people, assign posts to people, and sign post responsibility letters. Let employees have standards in mind and standardize operations. There is no dead angle or omission in the whole work area.
3. training.
As everyone just took over the cleaning work, we only conducted preliminary training for the existing management personnel. In 18, our work focused on training new cleaners in cleaning theory and practice for different positions, so that cleaners can master cleaning knowledge and meet the requirements of office cleaning. On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following trainings are focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtray, cleaning wallpaper, cleaning and maintaining elevators, and handling rust. The above practical training will be carried out in a reasonable and orderly manner in the work of 18.
Conduct an emergency training to learn how to deal with emergencies, such as water accumulation and seepage caused by heavy rain, and other unpredictable events.
4. Promotion service of cleaning department
(1) Home cleaning shall be subject to the contract signed by the General Department and the tenant.
(2) Cleaning and land reclamation shall be subject to the contract signed by the General Department and the tenant.
5. Greening work
Prepare for the next stage of building greening and maintenance. Including personnel calculation and cost calculation. Check the growth of bonsai greening and roof greening of the building daily, and fill in the daily checklist.