Personally, I feel that the main reason why the customer service phone can't get through is that the operator is busy. It may be because there are too many people consulting the customer service phone, or the customer service staff only works at a certain time, so try to call several times in different periods.
Aviation is a complex strategic human activity. Refers to the flight (navigation) activities of aircraft in the earth's atmosphere, as well as scientific research and education, industrial manufacturing, public transportation, professional operations, air sports, national defense and military, government management and many other related fields. Through the use of airspace and aircraft, aviation activities can be subdivided into many independent industries and fields, such as aviation manufacturing and civil aviation.
Responsibilities of aviation customer service
1. Accept customer's business consultation and provide customers with correct and complete business information (such as flight information, air freight rate, air freight requirements, etc.). ).
2. According to the customer's demand, forecast the relevant flight transportation situation to the customer by mail, book the shipping space with the airline in time, track the cargo deployment and feed back to the customer in time.
3. Be responsible for reconciliation with customers, ensure the timeliness and accuracy of accounts receivable and accounts payable, reduce the risk of accounts receivable, arrive in time and ensure the integrity of documents.
4. Cooperate with the financial department to make relevant statements.
Qualifications:
1, college degree or above, 1 year or above experience in logistics or customer service.
2. Have certain knowledge of financial management and enterprise management.
3, familiar with all kinds of office software, good at communication and cooperation.