Commitment letter of after-sales service 1 Our company has always set up a complete after-sales service system with the satisfaction of every customer as the first factor.
1, service working system
A. Respond enthusiastically to the inquiry of the customization unit, properly solve practical problems, and establish customer service files.
Receive visiting customers warmly and seriously, and handle related matters in the shortest time until customers are satisfied.
C, for all products returned to the company due to size or quality problems, fill in the record sheet in detail, and timely summarize and file it monthly.
2, after-sales service content
After the goods are delivered to the buyer and the quantity is verified, we send technicians to the customization unit to understand the situation, and provide after-sales service according to the content of "three guarantees", and promise to increase the after-sales service period to 12 months until the customization unit is satisfied.
3. After-sales service mode
A within 3~ 10 days after the goods arrive at the custom-made unit, our company will send special personnel to know the situation from the custom-made unit, classify them according to the relevant information provided by the custom-made unit, and send relevant technicians to carry out after-sales one by one according to the contents of "three guarantees" with the cooperation of relevant personnel of the custom-made unit within 3 days.
The service is satisfactory. Technicians bring the products that customers are not satisfied with back to the company, modify or even redo them on the premise of ensuring the quality, complete the repair work within 18 days, and immediately send them to the customized unit.
B, according to the fabric selected by the customization unit, our company selects relevant accessories to match. At that time, our company will make a special washing and maintenance manual for customized units as a reference to reduce the impact of human factors on clothing and extend the service life of clothing. In the process of delivery and after-sales service, our company's technicians will give special guidance on the future washing and maintenance of clothes according to the characteristics of fabrics and accessories.
C. During the warranty period (12 months), our company will send technicians to the custom-made unit to pay a return visit from time to time, and provide after-sales service for the corresponding problems of the custom-made unit, and give serious answers to the relevant personnel of the custom-made unit about the details of clothing until every employee is satisfied.
D, according to the customer's industry characteristics, formulate a reasonable after-sales service model.
After-sales service commitment letter 2 1, warranty service
Our company promises to provide free repair and maintenance services for all products within 3 years (except for the damage caused by man-made or natural disasters).
2. Localization services
We have a branch in Xingtai to provide long-term localization services.
3. Spare parts service
Core equipment should be equipped with standby machines, and other equipment should be equipped with sufficient spare parts. If the fault cannot be solved in time, spare parts should be replaced in time to ensure the normal operation of the system.
4. Service response time
During the warranty period, our company promises to respond within 0 hours according to the fault handling process, and the resident personnel can remotely solve the fault through monitoring software. If it cannot be solved remotely by monitoring software, according to the distance between the fault site and the municipal public security bureau, the on-site technicians will arrive at the site within 0 to 3 hours.
And complete the maintenance of the user's faulty products within 8 hours. If the problem cannot be solved within 8 hours, replace the spare parts, and resume communication within 12 hours. After the fault is solved, notify the user to file, and return the faulty products to the factory for maintenance to find out the cause of the fault.
The after-sales service team held a meeting to study the cause of the failure and formulate a response plan to prevent the same or similar failure from happening again.
5. Patrol maintenance service
In addition to responding to the problems in the system in time, the customer service engineer will also visit the site regularly (4 times a year), and its inspection contents include:
Understand the system operation;
Diagnose operating system problems;
Solve customer system problems;
System health check;
Preventive software installation;
Give users technical support and consultation related to the system; Fill in the inspection report regularly and submit it to the Municipal Public Security Bureau and the company headquarters.
6, fault resolution process
7. Handling of special circumstances
In the event of major emergencies (such as natural disasters, large-scale system failures caused by human factors, etc.). ) or special period (such as comprehensive upgrade of system software, superior inspection, implementation of major tasks, etc. ), when it is really necessary for personnel to be on duty, our company will send technicians to provide on-site service for 7*24 hours until the system resumes normal operation or the special period ends.
If the core equipment breaks down, affecting the normal operation of the whole network or part of the network, our company will replace the standby machine in time to resume business and ensure the loss is minimized.
After-sales service commitment letter 3 Our company is a Chinese herbal medicine seed supplier for the construction project of Chinese herbal medicine production base, a follow-up project of consolidating returning farmland to forests in xx County. As a seed supplier, we are deeply honored and responsible. In order to ensure the smooth implementation of the project and increase the output and income of drug farmers, our company solemnly promises to all production bases as follows:
First, the variety is pure. The origin and source of Chinese herbal medicine seeds supplied this time are all Chinese herbal medicine producing areas in this county and adjacent counties, and there is no adulteration. The medicinal materials produced are genuine products sold in the medicinal materials market, and there is no counterfeiting risk.
Second, seeds are all new seeds. The seeds supplied this time are entrusted to China Chinese Herbal Medicine Association or Chinese Herbal Medicine Planting Professional Organization to organize the purchase of seeds produced by large Chinese herbal medicine producers in the vast Chinese herbal medicine planting areas. At the same time, they have undergone strict screening and packaging, and they are all new seeds produced in 20xx, and there are no old seeds.
3. Before the seed is supplied, our unit entrusts the relevant seed quality management department to carry out quality inspection, and the seed quality meets the requirements of project bidding, so as to ensure that the whole seedling can be realized at one time as long as the planting method is correct after sowing. In case of uneven seedling emergence or failure to achieve full seedling effect due to seed quality, our unit is willing to bear relevant responsibilities, and we will not bear relevant responsibilities for losses caused by other factors.
In the process of project implementation, our unit is willing to provide and carry out relevant technical services for each production base free of charge. We sincerely welcome all base cadres to put forward valuable opinions on our work and supervise the quality of our seed supply this time.
Commitment unit: (seal) Person in charge:
Address: Tel:
After-sales service commitment letter 4 Jinxiu Pengcheng model platform construction elevator. The Company makes the following commitments to the Jinxiu Pengcheng Project Department of the Company:
During the installation, inspection, disassembly and use of the construction elevator, the rent shall be charged according to the stipulations of the tower crane lease contract. If there is any economic dispute during use, it has nothing to do with Xingtai Wakayama Construction Co., Ltd.
I hereby promise.
Commitment unit:
Person in charge:
Year and day
Commitment Letter of After-sales Service 5 In order to create a famous brand, improve corporate visibility and establish corporate image, we solemnly promise you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic or international high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without sacrificing the technical performance of the products or changing the parts of the products.
Third, the delivery date commitment:
1, product delivery date: as far as possible according to user's requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation abnormally and strive to meet user's needs.
2. When the product is delivered, our company provides the following documents to users:
(1) technical maintenance manual;
② General installation plan;
(3) Specifications and manufacturers of purchased parts;
(4) Provide the list of wearing parts and spare parts, and attach the necessary spare parts.
Four, after-sales service commitment:
Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site within 24 hours after the supplier receives the notice and start the maintenance.
3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or supplied by the supplier shall be calculated at the cost price.
After-sales service commitment letter 6 Dear users:
Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:
1, product quality: there are no fakes in the products sold by XXX computer company.
2. Hardware warranty: XXX Computer Company promises you that all assembled computers purchased in this company will enjoy the three-guarantee service of national electronic products.
3. Professional assembly: XXX Computer Company strictly follows the assembly procedures and procedures to ensure the installation quality of computers.
4. Honesty and trustworthiness: XXX computer company adheres to the tenet of "honesty first, quality first". If our employees cheat customers in the after-sales service process, customers can complain directly and ensure a satisfactory answer to customers.
5. Technical support: If customers who buy and assemble computers in our company encounter any technical problems during use, our company will provide them with correct solutions.
6. After-sales service: a. In urban areas: on-site service in the first year of hardware supply (within working days) and maintenance service in the second two years (within working days); The software provides five working days on-site service.
B. Outside urban areas (including suburbs): the hardware will be provided with on-site service in the first year (within working days) and will be repaired in the next two years (within working days); The software provides five door-to-door services (within working days) and only charges round-trip fares.
After-sales service commitment letter 7xxxxx Furniture Manufacturing Co., Ltd. solemnly promises to consumers:
Xx furniture/home strictly implements the national three-guarantee (including repair, replacement and return) regulations, and implements three-guarantee, five-year warranty and lifelong maintenance quality after-sales service from the delivery date of Shengao furniture/home products.
2. Since the date of product delivery, the furniture/household products of Shengao have quality problems during the three-guarantee period. Our company will actively provide high-quality after-sales service to protect consumers' consumption rights and interests to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the three-guarantee period, the company provides paid quality services, and the cost of spare parts and other materials is borne by customers.
3. The company will pay a return visit to consumers from time to time to understand and check the performance and quality of the furniture/household products in use, and will help to deal with and repair the problems in time.
4. If consumers need furniture/home adjustment or disassembly, our company will provide relevant disassembly guidance services.
5. After receiving the customer's service call, the company will give a clear answer within 24 hours. If the after-sales service network of Shenggao Furniture/Home is located in the customer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 7 days. If the problem is special and can't be solved in a short time, the company will give a reasonable explanation within 36 hours, and make clear the time and plan for solving it.
Xxxx furniture manufacturing co., ltd.
After-sales service commitment letter 8 provides technical consultation and system design scheme for boiler room equipment technology, technology and layout free of charge; Provide all drawings and data of boilers required for design; The technical services provided include: special design, installation guidance, debugging, maintenance and transformation services in the long-term operation of boilers, and training of operators and firefighters; Deliver the equipment to the designated place according to the time limit, and send professionals to assist the user to check and accept the equipment, and handle the handover procedures according to the general product list and packing list; Guide and cooperate with installation workers to do a good job in equipment installation and debugging; During the service period and warranty period, the expenses for equipment debugging, installation and maintenance shall be borne by the seller; Overhaul the equipment free of charge before heating every year.
Equipment warranty content
1, the main equipment is guaranteed free of charge for 3 years and maintained for life. During the warranty period, the company is responsible for free maintenance of equipment failures caused by non-human operation. After the warranty period, all required spare parts will be provided at the cost price.
2. During the warranty period, if the instrument and valve parts are damaged under normal use, they will be replaced and repaired free of charge, and the replacement parts will be guaranteed for 24 months.
3. After the warranty period expires, only the maintenance fee will be charged.
Commitment letter of after-sales service of 9 XX Co., Ltd.:
Regarding the tender documents of your company XX, as bidders, we are familiar with and willing to participate in the bidding of this project. If you are lucky enough to win the bid, thank you very much for your trust. During the construction and construction of this project, in addition to responding to all terms and performance contract information in the bidding documents, we make the following commitments to the after-sales service of this project:
1. We will pay a return visit to the promised product quality after the project is completed, solicit opinions, and provide good service with a dedicated attitude to ensure that the overall project quality reaches a better standard.
2, in strict accordance with the provisions of the company's quality assurance system, according to the requirements of national and local laws and contract documents, clarify the company's responsibilities and bring free warranty service during the warranty period.
3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Really achieve the purpose of first-class construction and create first-class quality service.
4. During the warranty period, we will bring the technical assistance telephone number to answer the problems encountered by your company in use, and ensure that professionals arrive at the site within 24 hours and handle them within 72 hours to ensure your normal work.
If there is an emergency maintenance accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice.
6, for quality problems involving safety, in accordance with the provisions of the "Regulations on Quality Management of Construction Projects", do report immediately and take preventive measures in time.
7. Service commitment outside the warranty period: After the warranty period, we will also bring free telephone consultation service and promise to bring on-site maintenance service to the products.
8. If the tenderer needs product upgrade, update, replacement and maintenance, we promise to provide after-sales service at preferential prices. The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements, our commitment standards will cause great losses to your's after-sales service, and we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.
Commitment unit: XX co., ltd
Commitment: XXX
Time: XX, XX, XX, XX
Commitment letter of after-sales service 10 Our company is aware of the importance of after-sales service to the company's business development and the establishment of the company's reputation, and provides different services to customers according to their different needs and personality requirements. At the same time, we believe that after-sales service should not only solve customers' problems, but also help customers build their own technical maintenance team. By solving problems through after-sales service, customers' maintenance personnel can learn very valuable experience, thus achieving our ultimate goal: the stable operation of equipment. After sales service information.
Our service methods for this project mainly include the following aspects: equipment replacement, maintenance, on-site debugging and technical support. For hardware equipment, the warranty period starts from the date when the product is installed and accepted, and our company carries out a three-year free warranty for the product. After the warranty period, only the cost of system maintenance will be charged.
I. During the warranty period
When the user conducts reasonable operation according to relevant technical data, if the equipment or technical data brought by us are incorrect, resulting in the equipment failing to meet the specified technical parameters, the user shall immediately notify us. We will replace/repair the defective equipment or technical data within 24 hours after receiving the written or telephone notice.
Second, during the warranty period,
Our company is obliged to provide technical services and support for all equipment failures (except war, disaster and force majeure) caused by non-human factors (our company can respond within 4 hours, arrive at the construction site within 8 hours, and complete equipment troubleshooting within 12 hours). If the equipment failure cannot be eliminated within 12 hours, our company will directly replace the faulty equipment. )
After the system installation and debugging is completed, the company's engineers will stay at the project site to monitor the system operation and conduct on-site training for relevant personnel until the customer's system maintenance personnel master the basic operation and have the necessary experience, and can independently manage the system and handle abnormal situations.
Third, the supervision of service quality
The staff of the maintenance service department must constantly learn, improve and perfect their own technical level, bring the best service to customers, and be "cordial, enthusiastic and responsive" in strict accordance with the requirements of the company's relevant systems and codes of conduct. The staff of the maintenance service department shall keep maintenance records and establish maintenance files. It can be better managed and convenient for statistics. Our company will continue to improve the service, maintenance and supervision system in line with the purpose of providing customers with the best service. As a data of the supervision system, the leaders of the maintenance department will visit the serviced units by telephone from time to time to find out their job satisfaction with the maintenance staff, which is an important data for assessment.
If customers have any dissatisfaction or complaints about the service of maintenance personnel, they can directly report them to the maintenance supervisor or engineering manager.
Commitment: xxx
20xx year x month x day
Commitment letter of after-sales service 1 1 1. Product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. Test the performance of the product, check the whole process and performance of the product before leaving the factory, and package and deliver it after confirmation.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials of the system are all domestic or international high-quality brand-name products.
2. Under the same competitive conditions, on the basis of not reducing the technical performance of the product or changing the parts of the product,
Sincerely provide you with preferential prices.
Third, the delivery date commitment:
1, product delivery date: as far as possible according to the requirements of users, if there are special requirements, it needs to be completed in advance, and our company can organize production specially.
Installation, and strive to meet the needs of users.
2. When the product is delivered, our company provides the following documents to users:
① Maintenance instructions
② Installation drawing
③ Description
④ Circuit diagram
Four, after-sales service commitment:
1, service tenet: fast, decisive, accurate, thoughtful and thorough,
2. Service tenet: service quality wins users' satisfaction.
3. Service principle: the product warranty period is twelve months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by human factors, the parts repaired or provided by the supplier shall be calculated at the cost price.
Thank you for your trust and love for us fishermen. We will, as always, provide good products and quality after-sales service for new and old customers. Let's join hands to create a better tomorrow!
Full name of the company (seal)
Person in charge of business: contact information:
(date)
Commitment letter for after-sales service 12 to: XXXXXX co., ltd.
According to your invitation to bid for XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
1. Quality assurance: Ye Si guarantees that all the products in this bid are in the original packaging of the manufacturer, which meets the requirements of 3C certification standards of the National Quality Certification Center, and comes with product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);
2. Supply and installation time and technical training: If our company wins the bid, we will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and bring the goods to the user and install them within three working days. And all the products brought are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: All products and accessories brought by our company within the validity period of this tender are provided with a three-year on-site warranty, which can be brought to the site service without being sent for repair by users, and provide lifelong technical service support and maintenance. During the use of the equipment, consumables are supplied at the most favorable price in the market, and no on-site service fee is charged.
4. Response time: Our company insists on regular monthly return visits, inspection and maintenance of all products brought during the validity period of this tender, so as to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and users outside Fuzhou will arrive at the maintenance site within 4 hours and repair within 8 hours. If it cannot be repaired within 12 hours under special circumstances, our company will bring spare equipment to customers for free use. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the best price in the market.
5. Service working hours: During the supply period, our company insists on providing services 24 hours a day, 7 days a week for all products brought by this tender.
6. Our company guarantees that all the consumables we bring are original and genuine, and we will never bring any substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Bidder: XXXXXX Co., Ltd.
Bidder's representative (signature): XXXXXXXXX
Date: 20xxX year xxX month XXX day
Commitment Letter of After-sales Service of the Project Management Department of the Fifth Company of China Railway 15th Bureau Group 13: In order to ensure the smooth implementation of the project, we hereby solemnly promise the following mechanical equipment:
1. Be sure to organize the equipment to arrive at the site according to the model, quantity and quality you requested before, so as to ensure the construction starts on time.
Second, when you meet the time limit for a project, you must unconditionally increase the investment in machinery and equipment.
Three. Ensure that the machinery and equipment present meet the requirements of safety and environmental protection. Make sure that all the machinery and equipment present are our own, and there is no rented equipment. If there is a dispute over equipment lease, we will handle it with full authority, which has nothing to do with you.
Four, due to our mechanical equipment caused by the time limit for a project and engineering quality, safety and other issues shall be borne by us.
Don't arrange the mechanical equipment to leave halfway before asking your permission. If the contract is suspended or terminated, we will ensure that the equipment leaves the site as required, otherwise we will be responsible for the losses caused.
Commitment unit:
Commitment:
date month year
Commitment letter of after-sales service 14 Dear users,
Thank you for using the remote automatic control and direct connection heating unit for high-rise buildings produced by Dalian Hanyang Thermal Equipment Co., Ltd.! "Do everything possible to serve you sincerely" is the consistent purpose of Dalian Hanyang Thermal Equipment Co., Ltd. to treat customers. Our pursuit: your demand is our mission, and we wholeheartedly implement the principle of high-quality after-sales service for new and old customers. From the time you use Dalian Hanyang Thermal Equipment Co., Ltd., our company will provide you with perfect and high-quality after-sales service, and provide consulting and technical services for a long time. To this end, we have formulated the following after-sales service measures, please give supervision to users.
I. Contents of technical services:
1. Provide technical guidance and consultation for users.
2. Organize engineering technical service personnel to conduct regular follow-up service.
3, responsible for the technical guidance of the user's construction site installation.
Second, the warranty service:
1. All direct-connected heating units purchased by our company are guaranteed for one year from the date of project acceptance (that is, a heating season), starting from the date of installation and commissioning. The whole system is maintained free of charge within one year of the warranty period. Free on-site maintenance and debugging service can be provided during the warranty period.
2. According to our company's after-sales commitment, within one year from the date of installation and operation of the system, quality problems occurred in the components of the unit (valves, pumps, electric control valves, etc.). ), and will implement free replacement and warranty service. If there is a problem after one year, the company will provide technical support and only charge the cost of replacing materials and labor.
3. Users should report and reply to the company's technical service center by telephone or fax, and provide services within 24 hours of the agreed time to eliminate faults and restore the user equipment to normal work. The maintenance response time is within 24 hours; Special emergencies will be handled on the spot as soon as they are notified. (Field projects are subject to availability)
4. In order to make users use our equipment correctly, understand the structure, performance, installation procedures and maintenance standards of our units, and correctly master the operation, daily maintenance and accident prevention and treatment methods, our professional technicians will provide technical guidance and system debugging for users after installation until they learn.
Third, system failure.
When the unit of our company breaks down, our company adopts the principle of "ensuring the normal operation of the user's heating system first, then checking the cause", that is, if the system breaks down, our company can provide services and spare parts first to ensure the basic function and normal operation of the system, and bring the faulty equipment and accessories back to our company to find out the cause of the failure, then carry out maintenance, and then replace them after the faulty equipment is repaired (some imported equipment and accessories have a long import cycle).
If there are any of the following reasons, our company will provide paid maintenance and only charge for materials:
1. Damage caused by man-made or irresistible natural phenomena;
2. Failure or damage caused by improper operation;
Four. In addition, if the applicable national laws and regulations clearly stipulate otherwise, the Company will abide by relevant laws and regulations.
Five, after the replacement of the unit accessories, the warranty period shall be calculated separately from the date of replacement.
1, service response time: after receiving the customer service notice, give the customer an accurate answer within 30 minutes, and rush to the site for maintenance within 10 hour;
2. If there is any breach of contract, it shall be executed according to the penalty clause of the main contract.
3. The company's after-sales service hotline:
4.24-hour technical support and after-sales telephone:
Six, maintenance, complaint telephone:
After-sales service commitment letter 15 Thank you for purchasing the Hubei specialty combination gift box under the gift after-sales service commitment letter. In order to safeguard the legitimate rights and interests of consumers and establish a good image of the company's products, we solemnly promise the quality assurance and after-sales service of six-combination and eight-combination gift sets and related products under the Commitment Letter of Gift After-sales Service:
1. If you purchase the products under the "Commitment Letter of Gift After-sales Service", please keep them properly. If the gift box has quality and after-sales problems, we will take this as a proof to accept the related after-sales and quality problems.
2. If there are any missing or expired products in the series of products purchased under the "Commitment Letter of Gift After-sales Service", please return them to us as they are, and we will mail you a new copy, bear the refund fee, and compensate the reward products with double price.
3. If the gift box and the products in the box are damaged due to mailing, logistics and other reasons, all the products purchased under the Gift After-sales Service Commitment will be damaged. Please return the damaged product to us as it is (except alcohol), and we will re-mail the product for you and bear your refund fee.
4. When you buy the gift box under the after-sales service commitment, please pay attention to check whether the seal of the gift box is damaged. If the seal is damaged, please ask the sales staff to replace it for you, because after the seal of the gift box is damaged, we will not promise quality assurance and after-sales service to the products in the box.
5. A special product drawing and a survey feedback form of "Gift after-sales service commitment" are attached to the box. If it is lost or damaged, it cannot be the reason for returning the goods.