No user information was found when processing the shutdown insurance number.

User information cannot be found when handling the shutdown security number, which may be caused by the following reasons:

1. The number was protected for too long, exceeding 6 months, which led to the cancellation of the number, so the user information could not be found.

2. There may be information input errors or system operation errors, resulting in the request not being recorded or processed correctly. If you have relevant handling records, SMS notifications or other evidence, you can provide these evidence to customer service to verify the status of the stop number.

Please note that in order to protect personal privacy, you need to provide relevant materials such as identity documents to handle the stop number. It is recommended that you consult relevant operators or customer service before handling, and understand the specific handling procedures and requirements.