Summary of Personal Work in Hospital Ethics Construction (1) Over the past year, under the direct leadership of the competent department of Luyi County Health Bureau, the ethics work in our hospital has been carried out intensively. Taking the year of hospital management and the establishment of an open model hospital as the carrier, we are committed to solving the problem of "difficult and expensive medical treatment", further optimizing the hospital management process and service process, putting people first, striving to explore a long-term management mechanism for the construction of medical ethics, and striving for a new level in the construction of medical ethics in hospitals.
First of all, improve the ideological quality of employees from the understanding.
1. Carry out in-depth study and education activities on the socialist concept of honor and disgrace.
Taking the study and education activities of socialist concept of honor and disgrace as the main line, we will create a strong propaganda atmosphere in the hospital, so that the majority of medical staff can further establish a correct outlook on life, values and world outlook.
2, earnestly grasp the governance of commercial bribery in the field of pharmaceutical purchase and sale.
The leaders of our hospital attach great importance to the governance of commercial bribery in the field of pharmaceutical purchase and sale. To this end, they specially formulated the "Implementation Plan for the Special Work of Hospital Governance of Commercial Bribery in the Field of Medicine Purchase and Sale", carefully reported the progress of governance of commercial bribery to superiors, and carried out self-examination and self-correction in strict accordance with the list of commercial bribery. Through various ways to educate hospital staff to make good use of policies, grasp policies, give full play to the power of policies and pay attention to the timeliness of policies, hospital staff are required to fully understand new policies and regulations, grasp the boundary between crime and non-crime, do a good job of self-examination and self-correction in combination with reality, and explore the establishment of a long-term mechanism for hospitals to resist commercial bribery.
Second, strengthen the leadership of the work style construction from the organization.
1. Improve institutions and clarify their respective responsibilities.
We will implement the construction of medical ethics to departments and people, attach importance to the supervision of hospitals from all walks of life, and prohibit medical personnel from accepting illegal acts such as "red envelopes" and "kickbacks" to ensure the effectiveness of the construction of medical ethics in hospitals.
2. Improve the system and standardize medical behavior.
Strengthen the guidance service system. Timely "point out the direction" for patients, avoid patients rushing back and forth because they are unfamiliar with the environment, and strive to reduce the invalid time for patients to see a doctor.
Pay attention to the doctor-patient communication system. Make clear the civilized language and service taboos of medical staff, fully respect patients' right of informed consent and choice, and obtain patients' consent in advance for "expensive medicine and major examination", safeguard patients' legitimate rights and interests, and strive to narrow the gap of medical information asymmetry between doctors and patients.
Third, create morality by quality and fundamentally improve the level of medical services.
1, strict personnel access, improve the quality of basic medical care.
Strictly implement the Regulations on the Administration of Medical Institutions, the Law on Medical Practitioners, the Measures for the Administration of Nurses and other medical and health management laws and regulations, as well as the norms and routines of diagnosis and treatment and nursing, standardize medical behavior, strictly control the entry of medical personnel, and strengthen the pre-job training and on-the-job training of new medical personnel. Standardize the medical record writing system, organize regular medical record quality inspection, strengthen basic nursing, continuously improve nursing quality, strengthen safety supervision of auxiliary departments, and strengthen daily maintenance of various medical instruments and equipment to ensure the accuracy and safety of instruments.
2, strengthen the "three basics and three strictness" training, improve the link quality and terminal quality.
Strengthen the monitoring of clinical adverse drug reactions, establish a hospital clinical nursing operation technology practice base, strengthen daily "three basics and three strictness" training, regularly carry out various lectures on medical nursing knowledge, and organize clinical medical staff to perform skill operation and knowledge assessment.
Over the past year, with the joint efforts of all the staff in our hospital, our hospital has made remarkable achievements. In the future, our hospital will start with perfecting the long-term mechanism of professional ethics construction, do a good job in publicity, strengthen leadership, optimize processes, improve quality and improve the environment.
Summary of personal work in hospital moral construction 2 At the beginning of this year, the Health Bureau identified our hospital as a civilized demonstration window unit. According to the spirit of the document, the hospital leaders organized a meeting to determine the registration of Chinese and Western pharmacy departments as civilized demonstration windows. The content of the demonstration window requires the hospital to check and evaluate the demonstration window regularly, and correct the problems found in time, so as to drive all departments of the hospital to learn from the civilized window and promote the smooth development of hospital work.
First, pay attention to ideological education and standardize medical behavior.
We adhere to the education of service concept of people-oriented and treating diseases for the people, aim at creating a satisfactory industry for the people, and constantly standardize medical behavior based on professional ethics. Let's look back, in recent years, we have mainly carried out "creating good doctors and nurses", "star nursing", "creating civilized windows", "three basics of medical staff" knowledge training and assessment, "maintaining hospital image" and "quality management" activities. , and combined with the actual work of the hospital, to ensure that all activities are planned, arranged, inspected and compared. Perseverance all the year round. Constantly improving the ideological quality of employees and gradually establishing "patient-centered" have promoted the progress of hospital work.
Rules, regulations and operational norms such as the evaluation and reward methods of "star nursing", the provisions for correcting unhealthy practices in the industry, the service convention of medical institutions, the rights of patients and medical students, the provisions on labor discipline of hospital staff, and the assessment standards for civilized construction have been formulated successively, which has made the hospital gradually move towards scientific and standardized management.
The second is to focus on special governance activities.
We have specially formulated relevant regulations on drug purchase and sale activities. In the purchase and sale of drugs, several prohibitions are clearly stipulated. The working system of drug storage and retail has been established, and the drug examination and approval procedures have been improved. At the same time, in accordance with the spirit and relevant provisions of the Notice of Xi on Centralized Drug Purchase, centralized bidding for common drugs has been implemented (xx% during the year), the prices of commonly used drugs have been publicized, the activities of assured pharmacies have been carried out, the activities standards of assured pharmacies have been formulated, and the drug price consultation window has been launched.
From the beginning, the xx document of the Provincial Price Bureau requires that the drug price increase rate be 0, which cannot be exceeded. Some of our bid prices have different markup rates, some are high and some are low. At present, we are taking the time to rectify, and this part of the work has been done. The information we received is on the Internet. Now work overtime to do this part of the work.
Adhere to give full play to the role of the Pharmaceutical Affairs Committee, leave good drugs in the hospital, adhere to the work system of collective research such as new drugs entering the hospital and drug bidding, set a patient's medication quota for the phenomenon of large clinical prescriptions, and include them in the department assessment, impose economic penalties on departments and doctors who exceed the quota, gradually reduce the proportion of drug income in medical expenses, and reduce the burden of expensive medical treatment for the masses. Give preferential treatment to the masses. Drug dealers are not allowed to enter departments to sell drugs and directly retail drugs. If one case is found, it will be confiscated and a double fine will be imposed.
Third, establish a long-term supervision and management mechanism
The establishment of the rectification office, fixed staff office, the establishment of the rectification work system and staff responsibilities. The implementation of the registration system of visiting consultation complaints, so that everything is answered, everything is found, and everything is dealt with seriously. In recent years, * * * has handled the last incident about the wrong service price, and only a few cases of overcharging "red envelopes" have no private charges. After treatment, the patient was quite satisfied.
Dress in a civilized manner, set up a service supervision desk in the ward, publish the basic information such as the name of the medical staff, the name of the badge, and the professional title on the wall, and accept the supervision of the patients. The ward organizes a symposium for patients' families once a month to directly solicit patients' opinions and suggestions and communicate the relationship between doctors and patients.
Hire volunteer supervisors from all walks of life, listen carefully to the opinions of all walks of life, and constantly improve the medical style. Conduct a questionnaire survey every quarter, and report the collected opinions to the whole hospital for timely rectification. Set up complaint boxes and telephones in the outpatient hall, and publish drugs and charging standards on the screen of the outpatient hall. Implement a one-day list system for inpatients to facilitate the masses.
Through the above measures, the aim is to advocate honest service, understand medical treatment and fully protect the legitimate rights and interests of patients.
Fourth, create a good medical environment, open a green channel, and create a convenient service.
In the case of tight funds, we try our best to overcome difficulties and raise funds in many ways. We purchased and updated xx sets of large-scale medical equipment, such as ECG monitors, from the hospital in xx, and spent a total of xx million yuan, thus increasing the competitive strength and vitality of the hospital.
In order to improve the patient's medical environment, the outpatient building and the inpatient building should be renovated, the living facilities should be improved, and the layout of departments should be adjusted to create a better environment for patients to treat diseases. Change medical and health conditions, increase health facilities, and ensure that medical places are clean and tidy. In 2008, it was rated as a provincial advanced health unit and a municipal civilized unit by Xi Municipal Party Committee and Municipal Government.
In order to strengthen the cooperative relationship with grass-roots units, make full use of rural three-level medical network, facilitate patients to seek medical treatment, and gradually carry out community medical service activities, we have formulated five preferential conditions:
(1) In-patients are free to travel for consultation.
② Free expert ward round service.
⑧ xx% discount for inspection fee.
(4) xx% discount for large monthly inspection fee.
⑤ The maximum expense limit for a single disease is xx (a surgical disease).
Matters involving the vital interests of the masses, to convene a workers' congress, to solicit opinions, the implementation of open government affairs. Financial revenue and expenditure are summarized once every six months and announced at the middle-level leadership meeting of the hospital. Every Friday, the weekly meeting of the hospital will be held to summarize the work last week and arrange the work next week. The department holds an early meeting every Monday to ensure the release of the situation. The social security office publicized the medical insurance process, emergency rescue and other work processes one by one, which was convenient for patients.
At present, our hospital is carrying out the activity of "Hospital Management Year", and the leading class of our hospital has gradually implemented the technical operation routines of various medical departments. From all departments of our hospital, we should earnestly do a good job in rectifying the work style, deal with problems in time, reassure patients and satisfy the masses, so that our hospital can walk in the forefront of district-level health and serve the people in the whole region well.