When communicating with subordinates, will you be accused of bossing around?
In office communication, everyone else has reached their destination, but you have lost your direction in communication. Did you accidentally lose the office communication "map"?
Communication "lost" case:
In order to reward the employees of the marketing department, the company has made a Hainan tourism plan with a quota of 10. However, 13 employees want to go, and the department manager needs to apply for 3 more places from the superior leader. If you were a department manager, how would you communicate with your superiors?
The department manager said to the superior leader, "Teacher Zhu, three people in our department/kloc-0 want to go to Hainan, but the quota is only 10. The remaining three people will have opinions. Can you give three more places? "
General manager Zhu said, "Isn't it just a screening?" If the company can provide 10 places, it will cost a lot of money. Why not think more about the company? You guys just push your luck and won't let you travel. Nobody has a problem with that. I think so, too. You three have a higher attitude as department managers and will go again next year. Isn't this solved? "
The cause of getting lost
1, only pay attention to express their own will and desire, ignoring each other's appearance and psychological reaction.
2, we must not be self-centered, and we must also avoid swearing and disrespecting each other.
Communicate the case of "reaching the standard":
In the same situation, before going to see Mr. Zhu, we should use the method of ectopic thinking, set a low communication posture, consider the reasons of the company from the company's point of view, abide by the communication rules, and do a good job in dialogue with Mr. Zhu Ping, so that the company can be prepared to solve this problem.
Department manager: "Mr. Zhu, everyone is very happy and interested to hear about the trip today." I feel that the company is paying more and more attention to employees. Leaders don't forget their employees, which really moves them. Mr Zhu, this is a sudden surprise for you. I wonder how you came up with this wonderful idea at that time. "
General Manager Zhu: "I really want to give you a surprise. This year, the company's benefits are good, which is the result of everyone's efforts. The end of the year, first, it's time to relax; Second, after relaxation, you can work better; The third is to increase the cohesion of the company. If everyone is happy, our goal will be achieved, that is, to make everyone happy. "
Department manager: "Maybe the plan is so good that everyone is fighting for the quota of 10."
General Manager Zhu: "At that time, we decided to allocate 10 places because we felt that several people in your department were not active enough. If you choose, those who are not qualified will be uneasy, even if it is a reminder to them. "
Department manager: "In fact, I also agree with the leader's idea. Some people's attitudes are not positive enough compared with others, but there may be some reasons in life, which are related to our department manager's lack of understanding of them and his failure to adjust them in time. The responsibility lies with me. If they are not allowed to go, will it hit them too hard? If this negative factor spreads, it will have a bad influence. The company spent so much money, it would be a pity if the effect was reduced because of these three places. I know that the company should be careful about every expenditure. If the company can pay for three places, let them feel it and promote their promotion in the coming year. Then the benefits they bring to the company far outweigh the expenses. I don't know if what I said is reasonable. If the company can reconsider and let them go, I will try my best to communicate with the managers of the other two departments. In this trip, everyone will bring one to help them to lay down their burdens and establish a positive working attitude that is beneficial to the company. Mr. Zhu, can you consider my suggestion? "
Four elements of effective communication: 1, asking questions, listening, appreciating and suggesting.
1, ask questions:
Ask questions with a knack. There are two kinds of questions, one is a closed question; The other is an open question. The answer to closed questions can only be yes or no, and closed questions are only used to convey accurate information. Shall we have a meeting? Can only answer yes or no, the information is clear, but you can't ask how the meeting was in the afternoon. Open-ended questions are used to understand the other person's mentality and the other person's explanation or description of things. For example, how to arrange our travel plans? What do you think of your recent job? What do you think of working in this atmosphere? ..... Everyone has a strong desire to talk. By asking open questions, let the other person open his heart and speak freely, and let him feel that you care about him. This is also an art of caring, that is, asking questions about cold and warmth, feelings and difficulties. ...
2. Listen:
Try not to interrupt each other when they are talking. Brain thinking follows his story closely. You should use your brain instead of your ears. Learn to be rational and kind. Rational kindness is worrying about him, being happy for him and being anxious about his needs. At this time, it is often necessary to look at each other's nose gently with eyes and body language. If you understand what the other person is saying, you should nod your head from time to time. If necessary, repeat what the other person said in his own language. The loneliness you just said refers to your inner loneliness, so the more people there are, the more lonely you feel. I don't know if I understand correctly (encourage the other party to continue).
Step 3 enjoy:
Find out the advantages of the other party in listening, show sincere admiration, and give a summary of high praise. Appreciation makes communication easy and pleasant, and it is an indispensable lubricant for benign communication.
4. Recommendations:
The purpose of communication is to reach an understanding of ideas or behaviors. Suggestions are not imposed, but only compare the results brought by two or more actions, which is more perfect and better, for the other party to choose freely. When expressing opinions, the most taboo words are "You should …" and "You must …". No matter how good your suggestion is, as long as the other person you communicate with hears these two words, they will become bored and rebellious, and most of them will not adopt your opinion. Because everyone doesn't want others to treat him like a child or an imbecile, and they are not "soldiers", waiting to accept orders from "generals" at any time. When most people hear these two words, they often think, "What should I do? You want to tell me ... who do you think you are ... "
Implementation steps of effective communication:
The first step is to affirm (praise) previous achievements.
The second step, if this thing is done, there will be better results (benign improvement opinions)
The third step, I believe that if you think about it more, you will certainly do well (expectations and encouragement to critics, secret pressure).
Step four, if you need my help, let me know at any time (tell the critic that what you have done to him is kind and considerate)