Click to open the dialing icon on the mobile phone, and click Enter 12306 on the dialing software page of the mobile phone. Make a call, click the number you entered, and then click the dial button at the bottom of the page. Wait for manual connection, click the dial key to connect, enter 1 as prompted, then enter 0, and wait for the connection to be transferred to manual service.
Matters needing attention
If you want to consult some information such as online ticket purchase operation and train delay, you can directly dial "12306" and select the corresponding button according to the call prompt for manual customer service consultation. If you want to inquire about the operation of a train, please ask the customer service staff to help plan the route, or consult the customer service in a certain area, you need to add the area code before dialing "12306".
Please note that dialing "12306" directly will automatically assign the nearest regional customer service hotline according to the place where your mobile phone belongs. Note: Correct consultation with the customer service in the corresponding area can avoid the trouble of consulting the customer service in other areas and being told that they are not within the scope of consultation.