2. Organize customer information, and the customer service specialist carefully extracts customer information files every day to pay attention to the dynamics of these customers.
3. Record and summarize the consultation content, analyze it in time and feed it back to the customer supervisor.
4. Visit customers from time to time. Through the return visit, we can not only understand the needs of different customers and market consultation, but also find out the shortcomings in our own work, remedy and adjust in time, meet customer needs and improve customer satisfaction.
When you receive a complaint, you should deal with it immediately. Pay a return visit in time after handling, so that customer complaints can be solved efficiently and satisfactorily, and complaint filing materials can be established.
6. Communicate closely with other departments, participate in marketing activities and assist in marketing.
What are the responsibilities of the automobile customer service specialist? 2 1. Responsible for answering all kinds of customer care calls;
2. Responsible for the repair and renewal of insurance;
3. Write a summary of your work;
4. Proficient in operating ppt and various office software;
5. Be able to obey other work arranged by the department manager.
What are the responsibilities of the automobile customer service specialist? 3 1. Responsible for handling customer inquiries and accepting complaints.
2. Collect, sort out and analyze customer complaints, and classify and file them according to the requirements of the company.
3. Contact the customer in time according to the company's requirements and inform the customer of the case handling.
4. Timely and effectively report all kinds of customer complaints to relevant departments in the form required by the company.
5. Follow up and report the case handling in time, update the database, pay a return visit to customers in time after handling, and establish complaint filing materials;
6. Conduct customer satisfaction survey and after-sales satisfaction survey;
7. Customer management and customer activity management;
8. Coordinate with other departments such as marketing and sales, and provide support for customer service.