1. Telephone number
Some visitors have limited typing ability or are too troublesome to communicate directly by telephone. At this time, the website should also put the contact number in a prominent position, which is convenient for users to choose according to their own way. Common telephone ways are as follows!
A. local calls
This kind of telephone is usually necessary. Personally, it has two functions: first, locals are used to using this number, and second, it increases users' trust in the website, because now you can't judge where the company is based on the information of many websites, and it feels like a leather bag company, so you can't trust people!
B.400 telephone
400 telephone is basically popular now, and many companies are using it, but it should be clear that the general landline only pays local telephone charges. For mobile phone users, the tariffs of different operators and packages are different, but they are all consistent with local fixed lines.
C.800 telephone
800 phone is a completely free service phone for calling consumers, but it can only be dialed by landline and PHS, and mobile phones are not available now. Nowadays, mobile phones are convenient for many users to dial with their mobile phones, but the result is always that they can't get through, which leads to a great loss of customers. This also requires us to indicate at the back of the 800 phone!
D. VoIP (same as VoiceoverInternetProtocol)
VoIP is also a common way at present. Visitors only need to enter their own phone number in the webpage, and then they can take the initiative to call the phone number of the website operator to communicate. At present, there are many VoIP phones on the market, but the tariff standards and usage are different. Generally, the backstage of VoIP can not only set the telephone number by itself, but also leave the telephone number of the consultant for the convenience of telephone sales in the future.
2. Website message consultation
This way is the most popular way of interaction in the past, but it is not widely used now. Some users think typing is too troublesome or just want to have a brief understanding. At this time, we should always pay attention to the background of messages and deal with visitors' messages in time.
3. Instant messaging
There are many ways to use IM, so QQ and QQ group should be widely used now. After all, online communication is the mainstream now, so it is very convenient to find buttons that can communicate with QQ on the website, and you should be able to communicate directly by clicking the buttons! As for how to communicate with QQ, I believe the customer service staff should have no problem now.
4. Website business communication
This method is very common now. Basic sales-oriented websites have business communication software. At present, there are many companies that can provide business communication software on the market, but they usually charge. You can choose according to your actual needs.