1. Retrieve the backup: If the idle fish has turned on the chat backup function, you can retrieve the previous chat records through the backup. The specific operation steps are as follows: enter the free fish personal homepage, click "Account and Security", then click "Data and Privacy", find "Chat Record Backup" to enter the backup page, and follow the prompts to retrieve the backup chat records.
2. Consult the official customer service of idle fish: If the chat record is lost when using idle fish, you can consult through the official customer service of idle fish. There is an entrance of "My-Settings-Help and Feedback-Online Customer Service" in the upper right corner of the homepage of Idle Fish. After clicking, you can communicate with customer service in real time. For the problem of lost chat records, customer service will help you inquire and provide corresponding solutions.