1. Contact the customer service of Hong Kong Airlines: You can call the customer service phone of Hong Kong Airlines or contact the customer service staff through the online customer service system of official website to explain your situation and provide the required certificate information. They may help you correct the certificate information of your e-ticket and let you board the plane smoothly.
2. Print the e-ticket and bring other valid documents: Even if the information on the e-ticket is wrong, you can still print the e-ticket and bring other valid documents (such as passport or ID card) to Hong Kong. When boarding the plane, you need to show the correct certificate to the airline staff to prove your identity, and explain that the certificate information on the e-ticket is wrong.
3. Change your ticket and use the correct ID information: If you have the time and ability, you can consider changing your ticket and using the correct ID information. You can contact the customer service of Hong Kong Airlines and request to change the ticket voucher information and re-pay the possible price difference.
No matter which solution you choose, it is recommended to contact the customer service of Hong Kong Airlines as soon as possible so as to have enough time to deal with it. In addition, please ensure that the certificate information you provided is accurate to avoid similar problems.