How to increase the telephone volume in sales? We know that the sales industry is a very difficult industry. If we want to make effective sales calls in telephone sales, you may need to put yourself in the eyes of customers. Let's share how sales increase the number of visits.
How to increase the telephone volume in the sales of +0 1 and steal teachers from peers?
Some companies with sound systems will train new salespeople, from products to presentation skills. But some salespeople's sales career is really a cold start, and no one cares or asks. The best way is to steal from their peers.
Contact a few colleagues, pretend to be customers, and see how they communicate with customers. Remember to record or take notes during the experience, how the peers introduce their own advantages, how to say, selling points and services. But it can't be used immediately, and it needs to be optimized and adjusted according to the situation of its own products.
2. Be able to speak from the customer's point of view
In particular, newcomers do sales, and what they like most is to only talk about themselves, regardless of customers' feelings and reactions. It is impossible to do a good job in sales! When we make a phone call, we should always remember that we should always speak from the customer's point of view.
For example:
Xiaojie's invitation to customers is: Hello, our company will hold a home improvement consultation meeting for our XX residential apartment at the weekend. At that time, excellent designers will provide you with one-on-one reference opinions. When do you think it is convenient for you to attend the morning or afternoon?
As you can see, Xiaojie's words only introduced his own products, but didn't talk about the benefits of customers. It is normal to be rejected.
It is suggested that Xiaojie say this in the future: Hello, there are some drawbacks in the apartment type of XX community. Our company will hold a consultation meeting on home improvement at the weekend. 10 many outstanding designers will get together, 1 month to find out the apartment type of this project, and they will provide you with one-on-one free reference opinions. With one more idea and one more suggestion, you will know more about the home improvement market. This is all you have gained. Every minute of communication is precious. Will you attend in the morning or afternoon?
Why do you say that?
At the beginning, I directly pointed out the shortcomings of residential apartments. If you are a customer, do you want to know what the shortcomings are? Ok, it is easy to arouse the interest of customers.
Then, it is emphasized that this activity is the result of 10/month. The purpose is to tell customers that we have done a lot of preparation, not perfunctory. Finally, emphasize the interests of customers, provide one-on-one free reference opinions and understand the home improvement market, which means that if you don't come, you will lose a lot!
3, don't be ambiguous, use data to express.
Or an example of Xiaojie's speech upstairs. In his speech, he rarely saw the data, and of course the customer did not feel it after listening to it.
However, when we revised it, we added 10 designers and pondered it for a month. If we give away several products, it will be very attractive to our customers. Many salesmen like to use ambiguous words, mainly because they don't want to say things to death, so there is still room for manoeuvre. But customers don't think so when they hear it. They forget after listening to it, and it's hard to make an impression. Everyone is the most sensitive to numbers, so we must use numbers to express them in the future!
Step 4 summarize every day
I have seen many salesmen make hundreds of phone calls in a row, and even if they have been rejected, they don't try to optimize their words. If you want to do a good job in sales, you must be good at summing up your shortcomings and summing up your work in time every day. This is the basic skill of a sales expert.
For example, boss Wang placed an order today. What is the reason? Be sure to find out what you have done well in the follow-up and continue to use it next time. I invited boss Zhang three times and was turned down. What is the reason? Is the relationship not in place, or is boss Zhang's impression of the company too bad?
After talking about customers, whether it is success or failure, we must find out the reasons! I don't know why, how can I make progress?
5, be sure to ensure the quantity.
Although the phone number was rejected, there was no way. Originally, telemarketing depends on probability. Only by ensuring a sufficient number can interested customers be screened out. Fear of rejection? Then don't come out to do sales, which sales are not rejected by customers every day, but also cheerfully' continue to fight!
Of course, you don't have to make 500 or thousands of phone calls every day, but a sufficient number is necessary.
How to increase the phone volume in sales II. Sales skills of telemarketing;
1, the voice is warm, kind and gentle, and the telephone communication suddenly receives a strange call. It is more convincing to hear warm and infectious voices than to ask directly about the desire to buy.
Before chatting, let the other person know who you are and what you want to do. Customers who are interested in products or services are naturally willing to know more. It's normal for customers to hang up when they think it's inappropriate.
2. In the process of communication, don't constantly promise, constantly emphasize the strength of the company. Speaking with a normal heart is the strongest trust, and the effect of promising profit guarantee may be counterproductive. You can chat with your friends as usual, without showing off or exaggerating.
3, keep a good mood, telemarketing generally does not get customer orders in the first telephone communication, and needs to pay a return visit to communicate many times. It is important not to be emotional because of taking orders, not to be depressed because of customers' rejection, and to maintain a good attitude.
4. The first telephone communication needs the important registration information, name and occupation of the customer. The second return visit requires an appointment. Don't make a hasty return visit. Maybe the customer missed the opportunity to pay a second visit when he was in a meeting or driving.
The most taboo of telemarketing is as follows:
1, avoid blindness: telemarketing is effective only on the basis of in-depth analysis and investigation of its own product market and customers.
2. Don't be impatient: The purpose of telemarketing is to build customer relationships and make customers interested in brands and products. The result of being eager to sell is that customers run away and fail to achieve the purpose of clinching a deal.
Any management needs to be specific to specific situations, especially telemarketing. You need to know your specific problems before you can make more effective suggestions.
How does Sales 3 increase the number of visits? How to improve sales performance?
1. 13 Professional values of professional salesmen
1, creating differences with competitors.
The key is to perceive value.
The biggest difference lies in their knowledge of you!
2. Understand the difference between satisfaction and loyalty.
Satisfied customers will not be limited to one field when buying, but loyal customers will never leave you and will never fight for you.
Will they place another order? Will they recommend you to others? This is the standard of measurement.
3. Oral expression ability and persuasiveness.
If your sales information is boring, they will bypass you; But if it is very convincing, then they will flock to it.
Therefore, in contact with them, we should put forward valuable questions and ideas.
4. It's never too old to learn, and don't use busyness as an excuse.
Be a student forever. All the information needed for success already exists.
You may not have touched it.
5. Establish friendly relations.
In the same situation, people are willing to do business with their friends.
People are still willing to do business with their friends under different circumstances.
6.humor.
If you can make them laugh, then you can make them buy it. Cultivate a sense of humor.
7. Creativity.
The key to perceiving differences lies in your creativity.
Creativity can be cultivated.
8. Promotion.
It's too simple. Nobody does it.
9. Self-confidence.
To succeed in sales, you must believe that you are working for the greatest company in the world.
You must believe that you have the best products and services in the world.
You must believe that you are the greatest person in the world. In short, you should have a firm belief.
10, make full preparations.
Most salespeople are only half prepared.
Although they know themselves like the back of their hand, they know little about potential customers.
1 1, no complaints, no accusations.
You may think that you have done a good job, but if you complain and blame others blindly, no one will like you and no one will respect you.
12, an apple a day.
Set aside an hour for study every day, and you will become a world-class expert in five years.
13, positive attitude
Mentality determines everything-it determines you and your success. You will be what you expect. Your attitude determines your actions.
Second, eight new rules worth pondering.
1. Speak (sell) in a way that customers want, need and understand, instead of focusing on the way they like.
2. Collect personal information and learn how to use it.
3. Establish friendship. People like to buy things from friends, not salesmen.
4. Build a relationship backing that no competitor can pierce. My competitors often visit my customers. My clients will give them my number and ask them to call for my advice. My client will say, "Peng Xiaodong called him to explain. If he thinks it is feasible, he will tell us. " If your competitors visit your customers, will they do the same? How can you guarantee this?
5. Establish * * * and foundation. If we all like golf or have children, then we have the same topic, which can bring us closer.
6. Win trust. When stimulating their interest in buying, you'd better make them have enough trust in you, otherwise they will turn to your competitors.
7. Have fun and be an interesting person. It's not brain cancer, it's your career. You have no reason to be unhappy. If you can make them laugh, then you can make them buy it. Laughter is a sign of acquiescence, and acquiescence will bring a contract.
8. Never act like a salesman. Don't start talking like a salesman. Learn this science and turn it into art.
Third, the method to prove effective:
1. Write down the big goal: Write down your main goal (get business funds; Win the salesman of the year award; New customer: Wachovia Bank).
2. Write down small goals: Write down your secondary goals in short words on three notes (spend 15 minutes reading books about mentality every day; Read Dale Carnegie's book; Tidy up the desk; Assemble a new closet.
3. Put them in front of your eyes: stick the note on the bathroom mirror, which is a place you must see every morning and evening.
4. Read it aloud every time you see it. Look at them and read them aloud twice.
5. Keep watching and talking until you start to act. You must see it until you feel sick, and then you will start to take actions-actions to achieve your goals-and achieve them.
6. See them every day, and you will think about how to realize them every day. Once you start, the note will make you think, "What must I do today to achieve my goal?" A note inspires you to take action and achieve your goal.
Stick your goal in the bathroom, and you will be reminded at least twice a day. You will subconsciously urge yourself to take active action, otherwise you will always feel uncomfortable. Only through action can we achieve our goal.
When you climb to the top of the mountain, that is, when you reach your goal, a word will come to mind. Shout it out-I did it! That feeling is simply wonderful. )
7. Review your success every day. Here is the best part-after the goal is achieved, take the note off the bathroom mirror and stick it proudly on the bedroom mirror. Now, every day when you look in the mirror and see "How do I look today", you will see your success.