1. Customers are afraid of being harassed. Nowadays, many people are harassed by phone calls and text messages, and they are worried that they will do the same. Calling every day will affect their lives.
2. Both the phone number and WeChat are part of personal information, and customers are worried that it will be leaked to others. In addition, now everyone's WeChat will be bound with bank account number, ID card information and so on. Many customers have a high sense of security and naturally will not leave personal information easily. So as not to bring inconvenience to your work and life.
3. Wechat and telephone are relatively private things. There must be reasonable words when necessary, not too blunt and easy for customers to accept.