According to the work regulations of the State Administration for Industry and Commerce, 123 15 has manpower, and the answering time is the normal working hours of the government, and customers can leave messages at other times. The working hours of manual customer service telephone are from Monday to Friday, usually from 8: 30 am to 12: 00 pm and from 2: 00 pm to 5: 30 pm, with weekends closed.
Cases in which the rights and interests of fake and shoddy products and consumption are infringed are within the scope of accepting complaints. Generally speaking, as long as consumers' rights and interests are infringed, and it can be explained which product is infringed, they can directly call the hotline 123 15 to complain about the merchants, but it should be noted that they must not complain maliciously. The infringement of rights and interests can be due to the high price of goods, the quality of purchased goods, or the failure of online shopping merchants to deliver goods.
123 15 system construction
According to the relevant construction documents, all localities should rely on 123 15 information network to enrich the open interactive comprehensive service function of 123 15 platform. It is necessary to actively apply modern information technology, and form channels for consumers to express their demands and feedback opinions through 123 15 special telephone, Internet, SMS and mobile Internet communication, and explore the development of long-distance consumer rights protection.
All provincial bureaus should establish a unified Internet platform 123 15, guide consumers to consult and report online complaints, implement online complaints, online triage, online mediation, online reply, online tracking and supervision, and achieve centralized registration and triage, graded acceptance and handling, unified dispatch and command, online transfer and supervision, rapid emergency, and information summary and analysis.