With the gradual development of society, people use job responsibilities in more and more occasions. Job responsibilities can improve the vitality of internal competition and better discover and use talents. So do you really know how to formulate job responsibilities? The following are the job responsibilities of the assistant service consultant that I arranged for you, hoping to help you.
Job responsibilities of assistant service consultant 1 job responsibilities:
1. Assist the maintenance consultant to receive customers, provide maintenance projects, and estimate the maintenance cost and time for customers;
2. Accurately record customer requirements, complaints and vehicle fault descriptions, and determine the required maintenance items and matters needing attention related to maintenance;
3. Collect customer-related information, copies of driving licenses and other documents, and assist in issuing vehicle maintenance orders; And give it to the workshop dispatcher to arrange work;
4. Track the progress of vehicle maintenance, feed back the maintenance information to customers, notify customers to pick up the car, and maintain customer relations.
Requirements:
1, 20-28 years old, college degree or above, major in automobile or automobile maintenance is preferred;
2. Have experience in front desk service reception in auto repair shop, and fully understand the service process of auto repair/reception;
3, cheerful and proactive, with a strong sense of service, strong language expression ability, organization and coordination ability, skilled application of WORD and EXCEL office software;
4. Those who have a driver's license and are skilled in driving are preferred.
The duties of the assistant service consultant 2 o are to formulate the corresponding work regulations of the special store in strict accordance with the requirements of the management documents of the special store of the main engine factory, so that the work and objectives of the special store are highly consistent with the relevant requirements of the main engine factory.
O responsible for the internal business and external business development of the store.
O as the contact between the special store and the main engine factory to implement and realize the after-sales service purpose of the main engine factory.
O lead and motivate subordinates, so that all employees' thoughts and actions are customer-centered; Set maintenance business and parts sales targets, and decompose them into employees' work targets.
O responsible for receiving and handling major customer complaints
O Coordinate the improvement of customer satisfaction in an all-round way to ensure the steady improvement of customer satisfaction index.
O Organize and coordinate various special work or activities arranged or entrusted by OEMs of various departments.
O Carry out and organize the implementation of laws, regulations and systems issued by the main engine factory at any time and required to be implemented.
O Be responsible for the performance evaluation, post adjustment, personnel training plan and reserve plan of after-sales service staff.
O responsible for the continuous optimization of the whole after-sales service workflow.
Responsibilities of assistant service consultant 3 1. Maintain and reflect the company image.
2. Assist the superior leaders and provide practical suggestions or opinions for the superior.
3. Understand and master the performance, configuration and price of all vehicles in the warehouse at the first time to ensure the smooth progress of sales, so as to meet the needs of customers.
4. Answer the phone, invite customers to see the car, and warmly receive customers who come to the store.
5. Establish a good customer relationship and enhance customers' desire to buy.
6. Provide customers with satisfactory car purchase consulting services, and conscientiously implement the sales process according to the consulting sales process to continuously improve sales performance.
7. Visit customers regularly, keep friendly contact with customers, and let customers fully feel thoughtful after-sales service to negotiate a deal.
8. After signing the contract, strive to promote decoration and insurance, and strive for greater profits.
9. Cooperate with service personnel to implement a satisfactory delivery process.
10, keep abreast of the dynamics and trends of the automobile market, as well as consumers' interests and mentality.
1 1, in strict accordance with 5s standards, to ensure the cleanliness of the workplace.
12, complete other temporary work assigned by the superior.
Responsibilities of Assistant Service Consultant 4 1. Daily work: that is, seven-step service process (booking, reception, work order filling, maintenance, quality inspection and follow-up service).
2. Handle complaints by phone or face to face with customers, and restore customer files and customer vehicle files.
3. Collect customer-related information, such as customer needs, suggestions, marketing activities, etc., and give timely feedback.
4. Accept the consultation on the maintenance process, vehicle use and local vehicle regulations of automobile maintenance and approval.
5. Assist the front desk and workshop to work normally.
6. Strictly implement auto parts and claims related policies.
7. Actively provide customers with reference suggestions on maintenance contents, and put forward basic and accurate quotations.
8. Actively introduce and recommend various after-sales service projects and preferential promotions to customers.
9. Assist the service manager to carry out related work.
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