1 20XX month bank office annual work summary I entered XX bank and became a XX person, serving as a comprehensive clerk, mainly responsible for the overall work of the bank office. During this period, I carefully studied the rules and regulations of the office, became familiar with the daily work of this post, and with the help and guidance of leaders and colleagues, I loved my job, and the Walkman was conscientious and pragmatic, and successfully completed my own work and other work led by leaders.
In order to analyze my responsibilities and requirements more comprehensively, clarify my position, and clarify my next ideas and goals, I will summarize myself here as my own spur. The political thoughts and work in the past five months are summarized as follows:
First, strengthen learning and improve their own quality.
As a contemporary, we must have advanced ideas and learn to look at everything from the perspective of scientific development in order to adapt to the future development. Therefore, I constantly improve my political theory level by studying the Internet, books and various documents. Work can proceed from the overall interests of the unit, take the unit as the head in everything, consult and learn from leaders and colleagues humbly, learn from each other's strengths, help each other with colleagues, and maintain a harmonious working atmosphere. In addition, I also pay attention to draw nutrition from work and real life, and seriously study secretarial writing, file management and other related business knowledge.
Second, do your duty and do a good job.
(1) Responsible for receiving and dispatching, registering, signing, returning, sorting, archiving and confidentiality of government documents issued by the Head Office, managing the catalogue and archiving of documents issued by superiors and internal documents of banks, and archiving all kinds of documents before the end of the month.
(two) do a good job in the daily management of the office, responsible for accepting complaints and visiting reception, sending and receiving drifting away, attendance registration, answering the phone, etc.
(three) to assist the leaders to arrange daily meetings, make meeting minutes, and do a good job in post-meeting service and site cleaning.
(four) document processing, in strict accordance with the "measures" provisions of the state organs document processing procedures. When issuing a document, it can be handled in strict accordance with the procedures of drafting, reviewing, countersigning, issuing, printing, stamping, registering and issuing a document; When receiving official documents, they shall be handled in accordance with the procedures of registration, planning, batch handling, distribution, urging, filing and filing, and there shall be no mistakes in handling official documents.
In addition, he is also responsible for printing and copying documents, applying for office supplies every month, completing the distribution and subscription of newspapers and magazines, and earnestly completing other work arranged by the leaders on time.
Third, shortcomings in the work.
(A) the working methods and forms are relatively simple, lacking direct communication with various departments.
(2) Due to the tedious office work, the work lacks perseverance.
In the future work, I will try my best to make up my own shortcomings and devote myself to my work with greater enthusiasm. After more than five months of study and work, I thank my leaders and colleagues for their concern and support. Although all aspects have been improved, there is still a big gap from the requirements. In the following work, I will study hard, expand my knowledge, constantly improve my working ability and comprehensive quality, and make greater and more beneficial contributions to the development of XX.
Summary of the annual work of the bank office 2 In recent years, under the correct leadership of the Party Committee and the guidance of the superior bank, the office of XX Branch has closely focused on the work of the Party Committee and given full play to the functions of consultant, assistant, organization and coordination, and the institutionalization and standardization of the office have been significantly strengthened; Function and role play well; The quality of research and information is constantly improving; Over the past few years, more than 40 research materials have been submitted to the superior bank, and more than 250 issues such as XX Bank Briefing and Financial Weekly have been compiled and distributed, and more than 1000 materials have been submitted to the superior bank, and 12 research materials have been adopted by the superior bank successively, with the adoption rate of 20XX bank materials reaching 49% and 5%, ranking first in the agricultural bank system in the province. At the same time, the archives management was also rated as "the first-class unit of archives management of government organs" by the Provincial Archives Bureau in 20XX, which made positive contributions to the business development of the whole bank and the correct decision-making of the Party Committee.
However, with the further intensification of competition in the financial industry, there is still a certain gap between the office work of this bank and the current reform and development situation of Agricultural Bank of China. Office hardware facilities are relatively backward, with slow running speed and many faults, which hinder the timeliness of document delivery. Some staff do not have a good grasp of new business and knowledge, and they do not fully understand the party's policies and theories, which hinders the quality of office work. At present, the pace of deepening reform has been further accelerated. In this regard, we should clearly understand the situation, closely follow the needs of the development of the situation, be realistic and pragmatic, vigorously carry forward the work style of seeking truth and being pragmatic around the work objectives and scientific development of the whole bank of 20XX, go deep into grassroots research, actively make suggestions for the leaders of the bank, give full play to the advisory role, and do a good job in supervising the implementation of various work measures.
First, carry out in-depth research, be a leading consultant, and provide information services for party Committee decision-making in a timely manner.
Research materials are an important basis for party committees to make decisions. Because we are busy with our daily affairs, we don't go deep into the grass-roots investigation, we don't know much about the grass-roots situation, and we don't have enough information to respond to the Party Committee and the superior bank. The superior bank seldom uses the information of our bank, which makes our research a mere formality and fails to give full play to its functions of serving the leadership in decision-making, guiding business operation and serving the grass-roots bank. In view of these problems, the focus of future research work is to continue to compile XX ABC Bulletin and Financial Weekly, focusing on three aspects. First, carry out information research closely around the working ideas of the whole bank. At present, we should focus on the withdrawal of "scattered loans", the expansion of market insurance agents and the handling of non-performing assets in enterprise restructuring. The second is to carry out information and research closely around the needs of service leaders. First of all, we should know how to serve the leaders of the superior bank, focusing on the implementation of the spirit of various meetings of the superior bank, the development of business management in various periods, and the new practices of the grassroots bank. , and provide information to the leaders of the superior bank in time. Secondly, the research should be oriented to the grassroots and serve the leaders. The office should organize competent personnel, sum up good experiences and practices in grass-roots work in time, deal with new situations and problems in the work, and provide a survey material with accurate data, thorough analysis and strong pertinence every quarter to serve the leaders in the next step of scientific decision-making. Third, focus on the hot spots, key points and difficulties in business operation. At present, the development speed of various businesses in the whole bank shows a good growth trend, and new situations and problems constantly appear in the work, which requires us to grasp the pulse of the times, report to the leaders of the bank in time through research, and feed back to the grassroots banks, so that information research will always be at the forefront of business.
Two, strive to improve the quality and efficiency of document management, to ensure the implementation of the work.
Official documents are the basic tools and important carriers for banks at all levels to carry out official activities, and also the concentrated expression of the governance level and work efficiency of banks at all levels. In order to realize the scientific, standardized and efficient management of official documents, give play to the role of improving the governance level of organs and promoting business development, we should focus on three improvements. First, strengthen system construction, and lay a solid foundation for the operation of official document management. A reasonable system and a perfect system of rules and regulations are important foundations to ensure the quality and degree of official document governance. In accordance with the Measures for Official Document Governance of the Head Office and relevant regulations, a series of rules and regulations on official document processing, auditing, receiving and dispatching, confidential information management, etc. were formulated, and a relatively perfect official document governance system was actively constructed. The second is to strengthen process operation and improve the quality and efficiency of official document management. In view of the fact that the quality of official documents in China is not high at present, we should focus on the examination, countersigning, content and writing of official documents, strictly enforce the confidentiality provisions of official documents, strengthen the signing of confidential documents and the management of each circulation link, and effectively improve the speed of official documents circulation. The third is to strengthen the supervision and supervision of official documents. Further refine the inspection procedures, establish a check card, define the inspection responsibility, inspection content, delivery time, completion time limit and host office, strive to improve the authority of inspection work, gradually realize the institutionalization, standardization and scientificization of inspection work, improve work effectiveness, and ensure the smooth implementation of government decrees and the timely and correct implementation of all work in the whole bank.
Three, strengthen the archives management, and strive to improve the level of archives service.
In recent years, the archives management work of local branches has focused on serving the needs of business operation and reform and development of the whole bank, actively innovating service means, and constantly improving the standardized management level of grade plans, and achieved remarkable results. However, due to the lack of guidance and objective conditions, the archives management of grass-roots banks generally can't keep up with the needs of the current situation, which is manifested in the incomplete hardware facilities, the failure to file official documents according to the system requirements, and the low quality of personnel. In view of these problems, in the future, on the basis of continuing to do a good job in archives management, the Bank will focus on strengthening the guidance of archives management in grass-roots banks, strengthening the utilization of archives resources, improving the electronic level of case management and the service value of service level, managing and using archives well, actively cooperating with various business departments to make full use of historical data, regularly forecasting and analyzing the business operation situation, and providing scientific basis for bank leaders to make correct decisions in time.
Fourth, earnestly perform the dual functions of "Party-run" and "Party-run" and pay close attention to the implementation and enforcement of various systems.
At present, all the work is very heavy, and the task of reform and development is very arduous. Therefore, as an office that performs the dual functions of "Party Office" and "Operation Office", it must closely focus on the central work of the Party Committee, highlight key points, strengthen services, improve the working mechanism of Party Office, actively promote the institutionalization and standardization of Party Office work, timely decompose important documents, meetings and decision-making arrangements, implement specific contractors, clarify responsibilities and specific requirements, and carry out it regularly or irregularly. To investigate and deal with the matters instructed by the leaders, it is necessary to "check the batch, check the fruit and report the fruit". Form a good atmosphere of "Party-run" and "Office-run" double-track operation, make concerted efforts to manage, interconnect and promote all work items, and ensure the smooth and timely and effective connection of information channels between leaders and departments, between departments, and between banks at higher and lower levels. It is necessary to do a good job in letters and visits in the new period, improve the register of letters and visits and the supervision list, seriously solve and answer the problems reflected by the visiting masses, and actively create a relaxed and good business environment for the development of various businesses in the whole bank.
Summary of Three Years' Work of Bank Office Since the beginning of this year, the office has earnestly implemented the work arrangements of municipal branches, constantly standardized work processes, simplified work steps, improved service quality, intensified efforts to do all kinds of work, and comprehensively improved office functions.
I. Work since this year
Legal aspect: Since the beginning of this year, the Legal Affairs Department of XXXX has closely followed the pace of provincial branches, optimized the work flow of legal affairs, improved the efficiency of legal review, intensified training and publicity, strengthened professional research guidance, and actively responded to the new situation of the whole bank, providing strong legal support and guarantee for the transformation and development of the whole bank. * * * 402 written review contract agreements; The number of risk prevention measures is 429; 356 oral consultations. The newly prosecuted case 1 piece has now entered the execution procedure. 1 Newly prosecuted cases. In addition, training courses were held for branch presidents, branch heads, legal part-time staff and account managers, with the number of trainees 1 10, so as to continuously improve the legal application level of relevant personnel.
Archives management: Our department strictly abides by the provisions of ten archives professional documents such as Archives Management Regulations, Archives Safety Management Regulations and Archives Warehouse Standardization Construction Acceptance Management Measures, and implements them item by item according to the warehouse standardization construction implementation plan, and has passed the warehouse standardization acceptance of provincial branches. 37062 management files (volumes), corporate customer loan files 18357, personal loan files (volumes) 8543, financial accounting files (volumes) 320, infrastructure files 162, and photo files (volumes) 2235.
Administrative seal management: strictly implement the administrative seal management system and seal approval process system, do a good job in administrative seal management and serve all the work of the Bank. At the beginning of the year, according to the requirements of centralized management of seals of provincial banks, centralized management of seals was implemented throughout the province, with a total of 359 1 time printed, including 58 1 time printed by the headquarters of secondary branches, 30 10/time printed by the first-tier branches, and1time printed monthly by eight first-tier branches.
Confidentiality: Our department will strictly follow the contents and standards of the comprehensive inspection of 20XX confidential password work, strengthen the confidentiality of our bank, and ensure the confidentiality and safety of the office environment. This year, our department installed three irons and one device (iron gate, iron window, safe, infrared alarm) in the confidential room. The processing of confidential documents and materials is carried out by the special computer network inside the confidential room, which is strictly managed. Irrelevant personnel are strictly forbidden to enter, and non-working personnel must sign for the record.
Official Document Approval: This year, the Bank realized the full operation of the electronic official document system, and actively guided subordinate branches to standardize the use of the electronic official document system through training meetings, telephone calls and XX mailboxes, which improved the office efficiency of the Bank. This year, * * * sent141duo and received 449 1 duo.
Information management: In order to promote the publicity and reporting of the whole bank to a new level, according to the requirements of business publicity and strengthening the emergency management of news crisis, the Bank issued the "Measures for the Assessment of Annual Publicity and Reporting and Information Investigation", which increased the intensity of rewards and punishments. At the same time, it has strengthened the contact and cooperation with news media such as XX TV Station and XX Daily. Training courses for information officers were held many times to guide the information officers of branches to make targeted contributions, which greatly improved the information adoption rate of the whole bank. By the end of 65438+February, 3 1, 6466 pieces of information were reported in the whole province, up 3346 pieces year-on-year. Among them, there were 4,280 provincial branches, a year-on-year increase of 2,208, 208 online newspapers of the Head Office, and 3,982 media publicity outside the bank. Information reporting ranks second in the province, with no negative reports and no news crisis.
Letters and visits: XX letters and visits closely focus on the work of the whole bank and always adhere to stability.
Taking the first responsibility as the principle, we will conscientiously implement the deployment of superior banks and actively implement measures to maintain stability to ensure the harmonious development of business within our jurisdiction. Special attention was paid to the investigation and resolution of disputes before major holidays, which ensured that there was no petition incident in our bank this year. Office Work Summary Service: With the help of the east wind of the activity of "reforming the process and improving the service year", we have further improved and promulgated the reward and punishment system of service management in XX Branch, the joint meeting system of service work in XX Branch and the handling method of customer service work list in XX Branch, combined rewards and punishments, strengthened service supervision and inspection, went deep into the grass-roots level for service experience many times, and found out the shortcomings in service by attending morning meetings, symposiums and customer experience. Since the beginning of this year, we have received 95588 work orders 9 10, complaints 54, inquiries 389, suggestions 194, comments 22 1, praises 10 and others 42.
Meeting management: It has undertaken more than 70 bank-wide and professional meetings, such as president's meeting, workers' congress, discipline rectification meeting, "XX" activity mobilization meeting, service work meeting, standing meeting, president's office meeting and president's weekly meeting, and issued the Measures for Punishment of Meeting Management of XX Branch, which strengthened meeting management, made meeting organization and coordination smooth, and at the same time issued the Measures for Supervision of XX Branch.
Secretarial integration: strengthen the comprehensive function of words, draft and write more than 40 written materials and postgraduate entrance examination materials with more than 200,000 words, give full play to the comprehensive service function of secretaries, and provide valuable decision-making reference for bank leaders. Logistics management: revise and improve the responsibility system for floor managers of XX Branch, strengthen canteen and property management, and standardize vehicle dispatching, use, maintenance and fuel management. Combine with the city
The "Three Renovations" activities carried out by the municipal government have comprehensively rectified the office buildings, family areas and greening facilities. Strictly practise economy and strictly control the use and purchase of bulk materials, office supplies and consumables.
Second, the main problems
(1) The adoption rate of information publicity reports is low, the contribution columns are too concentrated and unbalanced, some branches and departments pay insufficient attention to publicity information and information platforms, and the click-through rate, contribution rate and application conversion rate of information platforms are low.
(2) Some branches and departments are not familiar with the administrative seal approval system and the electronic official document approval system, and the filling is irregular and incomplete, which causes many inconveniences in practical application.
(3) The service demand work order remains high, and the work order is not processed in time. Customer complaints, opinions and suggestions are mainly reflected in the serious phenomenon of long queues at outlets and the failure of verification system and online banking system.
(4) The logistics work needs to be further standardized, the work efficiency needs to be further improved, the number of personnel is insufficient, and the quality needs to be further strengthened. The office has heavy tasks and many subordinate departments. At present, all the office staff have several jobs, which violates the regulations that the superior bank is not allowed to hold concurrent jobs and mix posts.
Third, the next step of work ideas
In view of the existing problems, the office will further play the role of a comprehensive department, continuously improve its services and carry out its work in a down-to-earth manner.
First, strengthen meeting management and strictly supervise the meeting system. Revise and improve the Punishment Measures for Meeting Management of XX Branch, the Video Conference System of XX Branch and the Detailed Rules for the Implementation of Supervision and Reminding Work of XX Branch, strengthen meeting discipline, decompose documents, meetings and decisions, clarify specific departments and personnel, and clarify responsibilities and specific requirements. For the matters arranged by the meeting and approved by the leaders, it is necessary to "check the approval, check the results and report the results" to further improve the execution.
Second, strict document circulation system. Focus on document review, countersignature, content and text, and strive to improve the quality of official documents. Strengthen the training of document processing personnel in branches and departments, make full use of the network system, effectively improve the speed of document circulation, and ensure the smooth and timely and effective connection of information channels between higher and lower branches and between departments and offices. In the future, we will speed up the circulation of official documents, strictly follow the steps and operation methods of electronic official documents management, conscientiously implement a series of regulations, methods and systems of official documents management at higher levels, and do a good job in intermediate process links. Develop the habit of doing things according to the system, put an end to the phenomenon that there are rules that are not followed and illegal operations, so that the official document processing work can be carried out in a standardized and orderly manner under the premise of rules, evidence and clear responsibilities.
The third is to improve the management level of administrative seals. Strictly use the seal system to ensure that the compliance utilization rate of administrative seals in the whole jurisdiction reaches 100%. Carefully review the standardization of the use of administrative seals; Strengthen seal management, carry out inspection within the whole jurisdiction, conduct at least four spot checks on subordinate banks every year, issue inspection notices after the inspection, and enter them into the inspection and supervision system. ; Strengthen the training of administrative seal management personnel in the whole jurisdiction, organize the study of administrative seal management regulations, and take the online administrative seal examination of the Head Office to ensure that administrative seal management personnel earnestly perform their duties, adhere to the system, standardize the operation, and strictly control the use. The management and use of our administrative seal has reached a new level.
The fourth is to further strengthen archives and confidentiality management. Do a good job in the follow-up work of archives reaching the standard, equip and regularly upgrade password equipment, improve rules and regulations, supervise the confidentiality of archives of branches and departments, and prevent leaks.
The fifth is to strengthen the management of legal affairs. Combined with the business development of the whole jurisdiction, legal risk tips and legal guidance are provided. (a) to hire legal experts to deepen training. In view of the new regulatory regulations, banks carry out innovative business training, expand the coverage of training, promote grassroots personnel to learn and use the law, and improve their legal literacy. (2) Strengthen the refined management of cases. Pay close attention to the progress of the case, flexibly adjust the coping strategies in the face of different situations, strengthen communication with the court, and make use of favorable resources inside and outside the bank to protect the rights and interests of the bank to the maximum extent.
Sixth, do a good job in maintaining the stability of letters and visits to ensure that the settlement rate of letters and visits reaches 100%. In 20XX, we will unswervingly do a good job of letters and visits throughout the jurisdiction to protect the business development. Adhere to "people-oriented", solve practical difficulties for employees, and stabilize the workforce with goodwill and love. At the same time, through various forms of ideological education and cultural publicity activities, stability and corporate culture will be integrated.
Seventh, strengthen the emergency management of emergencies. Revise and improve the emergency plan to deal with emergencies, and do a good job in the acceptance, disposal, reporting, early warning and aftermath of emergency information. Strictly implement the duty system and properly handle important situations and emergencies in a timely manner.
Eight is to strengthen publicity and information reporting. Revise and improve the assessment method of XX Branch's 20XX annual publicity information research work, fully mobilize the enthusiasm of employees to write reports, increase the intensity of rewards and punishments, and introduce the assessment method of XX Branch's information platform work, so as to improve the attention of branches and departments to the information platform. Ensure that the publicity information submitted by the whole bank ranks in the top three in the assessment of provincial branches.
Nine is to carry out the activities of "reforming the process to improve the service year", improve the assessment system, increase rewards and punishments, and focus on strengthening the basic work of service management. Introduce the "mystery man" service monitoring mechanism, earnestly implement the customer evaluation system, actively rectify the existing problems, carry out service research at the grassroots level, strengthen service training, strive to improve the professional quality and service level of frontline staff and lobby managers, fundamentally solve customer complaints, long queues and other problems, and establish and improve a long-term service mechanism.
Ten is to strengthen logistics services and management. Continue to carry out the "three rectification" activities, further standardize the management of canteens and guest rooms, urge to improve the level of property management, strictly implement various financial systems, strengthen vehicle and fuel management, improve work efficiency, and ensure the smooth progress of all work in the bank.
The bank office's annual work summary for 4-20xx years has ended. Looking back on the work in the whole year, under the correct leadership of the Party Committee, we conscientiously studied and implemented the spirit of the 18th CPC National Congress, worked hard, and successfully completed the work objectives and plans formulated at the beginning of the year, which was recognized and encouraged by the leaders and colleagues of the Bank, but there are still many places to be improved and upgraded. The personal work summary report for the past year is as follows:
I. 20xx Work Summary Report
Over the past year, we have conscientiously implemented the Party's line, principles and policies, ensured that the office work and sub-branch work are highly consistent with the Party Committee of the Head Office, and paid close attention to financial management, salary management, OA system management, personnel management, various seal management, office supplies management and the creation of sub-branches. All departments and banks have played a decisive role. Looking back on the past year, I deeply know that the office is a comprehensive department serving the whole bank. Give play to the role of connecting the preceding with the following, coordinate the relationship, strengthen ideological and moral construction, improve professional quality, establish a correct outlook on life and values, strengthen the cultivation of one's sense of love and dedication, further enhance one's sense of responsibility and dedication, love and dedication to one's post with the spirit of ownership, use thoughtful service and innovative passion of being the first, and I will take "dedication" with a pragmatic and efficient work style and a rigorous and meticulous work spirit. I deeply know that only by constantly strengthening and learning new business knowledge, doing my job well and improving work efficiency can we play a good role as a bridge, coordination and management of the office. To this end, over the past year, I have carefully studied relevant theoretical knowledge, used my spare time to familiarize myself with new business skills and improve my management ability, and won wide acclaim from the leaders and comrades of the branch.
In the coming year, with the care and help of the branch leaders, I have always maintained a good working condition, and I am strict with myself as a qualified bank employee. Based on my own work, I concentrate on learning business skills, so that I can contribute silently in ordinary posts and promote the orderly development of office work. In the past year, as the office director, I mainly paid attention to the office work and important meetings of the sub-branch, ensured the implementation of the sub-branch's decision, coordinated the work of all sub-branches, integrated the information of the whole bank, strengthened information feedback, improved the quality and efficiency of the work, and did a good job in the information and business promotion of the whole bank, the clerical affairs of the sub-branch, the sending and receiving of documents, the implementation of confidentiality supervision, the personnel files of the sub-branch, the approval of staff transfer, the payment of salary accounting, the fund management of the sub- Some people say that it is not easy to do every simple thing well, and it is extraordinary to do every ordinary thing well. I firmly start from a small place, be strict with myself, pay attention to being strict with myself in every specific work, work hard actively and forge ahead. Proceed from the instructions of the leaders and do a good job in a down-to-earth manner.
Second, the shortcomings in the work and the next work plan
Dear leaders and colleagues, as an office director, I have no prominent position, let alone a flood of applause. We are only accompanied by hard work and mountains of responsibilities. A hard work, a harvest, my work has been widely praised by leaders and central comrades, but I deeply know that honor belongs to the past and still needs to be worked hard in the future. I don't want to find running results or problems. There is still a certain distance between my current job and the expectations of my colleagues and the requirements of my leaders, and there are still many shortcomings. In the next year's work, we will carry forward our achievements, make up for our shortcomings, actively position ourselves, and combine some of our own experiences and lessons.
1, strengthen your study and always prepare the charger. Always remember to recharge your batteries, strengthen the study of all kinds of knowledge, and strive to improve your comprehensive quality and practical work ability. Insist on applying the learned theory to practical work to better promote the work. Actively participate in training and study, use spare time to study by yourself, and learn from leaders, the masses and experienced veteran comrades with an open mind.
2, work hard, silently willing to be a screw. Closely around the overall development situation, always keep in mind the mission, do your job diligently and without regrets, and actively contribute silently to the company with colleagues under the care and support of the leaders.
The above is my personal summary of my personal work in 20xx. Please criticize and correct my mistakes.