0 1 requires real-name authentication when registering. How safe is it? A: The Chengdu Metro Smart Ticketing System strictly abides by the national information security technology personal information security standards and the basic requirements of information system security level protection. After the security level protection evaluation of professional institutions, it can effectively guarantee personal information security.
Do I need to take off my mask to use the smart ticket purchasing function? A: No, the intelligent ticketing function of Chengdu Metro supports the identification of wearing masks. The safety, accuracy and timeliness of wearing a mask meet the requirements of the use scene. Please feel free to use them.
Will the smart ticket purchasing function be "rubbed" by people nearby? A: The intelligent ticketing function of Chengdu Metro can intelligently judge the sequence of passengers in the picture and identify them, which can effectively prevent the wrong identification and misoperation of the gates. If the gate is misused for other reasons, you can ask the staff of the station customer service center to assist in handling it.
What should I do if the gate identification screen shows "account abnormality"? Answer: When using the face-brushing function, the gate recognizes the screen "Account abnormality", "Please do not repeat the verification", "Verification failed" and "Face-brushing function suspended service". You can go to the station customer service center, and the staff will check it as soon as possible.
If you change your hair style or wear glasses, will it affect you? A: The intelligent ticketing function of Chengdu Metro is to compare the facial information collected by the camera with the photos registered with real names, so that passengers can pass through the gates. Under normal circumstances, changes in accessories such as hairstyles and glasses will not affect face recognition. If you find that the speed of face recognition is slow or unsuccessful, you can click "Brush Face and Ride Management" in the "Ride" module of Chengdu Metro APP to update the face information.
Why is my real name authentication information not displayed? How to authenticate face information?
A: It may be that the real-name information you entered in WeChat or Alipay is your family. You can click Modify Real Name Information in the "Real Name Authentication" interface, first complete the family real name information, and then re-enter the personal real name information after verifying the identity.
Can I mix various ways of crossing the gate when I ride? A: Please don't mix the face brushing service with other ticket types, such as one-way tickets, stored-value cards and other APP QR codes. Please make sure that you have completed the previous trip before turning on the smart ticket brushing function to avoid abnormal transactions.
Tips: Passengers who use the smart ticketing service of Chengdu Metro APP can click "My Trip" on the "Ride" page of Chengdu Metro APP on the 3rd to 7th day after boarding. If you don't board the bus in time, you will be charged according to the highest fare of the single station from the eighth day. In this regard, the system will send a reminder message from the third day, suggesting that friends open the "Allow Notice" of the Chengdu Metro APP to avoid missing important reminders!
How to use the intelligent ticketing function to receive invoices? A: Click the "Invoice" button on the upper right of the "My Trip" interface of Chengdu Metro APP to issue an invoice, which is valid for one year from the date of transaction.
Can the smart ticket purchasing function be turned off after it is turned on? A: Yes. If you don't want to continue to use the smart ticket purchasing function, you can enter the ride interface of Chengdu Metro APP at any time and click "Brush Face Ride Management" and "Close Brush Face Ride".
Tips: If you don't use the brush face to pass the gate for the time being, please be sure to turn off this function to avoid repeated deduction.