1. The status of the bank account to be queried is abnormal, and it may have been cancelled or expired, or it is in the state of reporting loss. 2. The account information provided by the customer is incorrect when inquiring, and the card number does not match the cardholder's name. As a result, the system can't find it naturally. Advise the customer to check the information and provide the correct information again. If the customer can't find it himself, it is recommended to contact the customer service of the bank and provide personal identification information for the customer service staff to help with the inquiry.
Bank deposit accounts are divided into basic account, general deposit accounts, temporary deposit accounts and special deposit accounts. Basic deposit account is the main account for transfer settlement and cash receipt and payment, and the fund receipt and payment of daily business activities and the withdrawal of wages, bonuses and cash can be handled through this account. A depositor can only open a basic deposit account in a bank. Opening a basic deposit account is a prerequisite for opening other bank settlement accounts. According to the Regulations on the Administration of RMB Bank Settlement Accounts, an organization can only choose one bank to apply for opening a basic deposit account.