First, the response of the studio is still relatively positive.
This storm is mainly due to the fact that the studio staff released Joseph's related materials privately, and inappropriate words appeared in the dialogue with fans, which made the storm expand. It can be said that the private release of information and inappropriate remarks are the two major points in this storm. Joseph Studio responded positively to these two points. In addition to apologizing, I also promised how to correct it in the future. Can be said to be sincere, not making fun of, so the attitude is very good. From this point of view, since the studio has made clear its mistakes and promised to correct them, it can naturally be forgiven as long as it does not make similar mistakes again in the future.
Second, it didn't cause much commotion, so we can call it a day.
Although celebrity gossip can easily become a hot topic on social platforms, the studio handled it in a timely manner without causing too much commotion, and Joseph's personal image was not greatly affected. From this point of view, this incident did not cause much waves. Joseph's studio has made a sincere apology and let the fans achieve their goals. Therefore, if this matter stops here, it can be explained to Joseph studio and fans. In that case, this apology can naturally be forgiven.
On the whole, I think this apology is excusable.