Xiaomi currently has after-sales service points in many cities across the country, and more than 400 stores support 1 hour quick repair. The specific service outlets can be automatically located in Xiaomi official website or Xiaomi Mobile Phone Settings-Xiaomi Service to obtain the information of relevant service outlets in the current area.
Xiaomi customer service job responsibilities
Answer customer consultation calls, record customer inquiries and complaints, and give feedback to customers according to the corresponding process; Be able to find out the needs and opinions of calling customers in time through telephone communication, and record, sort out and report the information.
Provide customers with complete and accurate information and problem solutions, and provide customers with one-stop quality service; Responsible for answering the phone calls of 400 hotline customers; Strong sense of service, focusing on customer service quality and customer satisfaction; Actively put forward their own opinions and suggestions in practical work. Assist customer service supervisor to manage customer service personnel, establish and optimize online customer service terms.