Generally speaking, as long as you have enough evidence here, you can apply for information disclosure. The evidence is sufficient and will soon be officially reviewed through the seller's information. If it really doesn't work then, we can call the police, and the police will definitely stand on the side of justice. Or we can call a lawyer at 12348. There is free legal consultation service here. You can apply for information disclosure in Xianyu customer service first, and then call this number for a special lawyer to consult you.
In other words, online shopping must be cautious, and the quality and safety of products must be guaranteed. At present, China's legal system is not perfect in terms of network legal norms, so we must pay attention to safeguarding our legitimate rights and interests when shopping online.