System Network Management Department Shenzhou Taiyue System Network Management Division specializes in product research and development of enterprise-level centralized monitoring platform, provision of centralized monitoring solutions, comprehensive operation and maintenance architecture consultation and standard consultation. The division consists of technical expert committee, engineering implementation department, quality department and product R&D center. Committed to providing comprehensive and perfect centralized monitoring and management solutions, excellent monitoring platform products and professional centralized monitoring and management services for users in various industries, helping customers to improve their comprehensive operation and maintenance management capabilities, reduce management costs, improve management efficiency and resolve management risks.
The network management department currently has 240 employees, with an average age of 27. Many senior talents with doctors, masters and years of experience in network management software development have gathered, and they have rich practical experience in product development, solutions, network management consulting and project implementation. The whole team is full of energy, yearning for success and constantly pursuing Excellence with their own efforts. Information security division
Information Security Management Department Shenzhou Taiyue Information Security Management Division specializes in information security product research and development, high-end information security consulting, IT management consulting and providing comprehensive information security solutions, and is committed to providing industry users with overall information security solutions, excellent information security management products and professional information security service to help customers comprehensively improve their IT security operation capabilities.
The Information Security Management Department provides users with information security solutions according to the concept of "WPDRRC security system". According to the customized needs, business characteristics and application protection priorities of users in different industries, a comprehensive, focused and sustainable information security system is built for customers by adopting a design method combining security domain division, hierarchical defense and hierarchical protection. Service flow department
Service Management Department Shenzhou Taiyue Service Process Management Division specializes in the construction and research of operation and maintenance service processes, and is committed to providing technical support and after-sales service for users in telecommunications, finance, government, energy and other industries, and helping users to continuously improve their operation and maintenance management capabilities and management level.
The construction of operation and maintenance service architecture depends on technology 30% and management 70%. In the process of operation and maintenance process construction, Shenzhou Taiyue follows this principle, takes consultation as the guide, under the guidance of international advanced theory, combines with the actual situation of users, and takes "planning-implementation-inspection-improvement" (PDCA principle) as the methodology, and forms a set of operation and maintenance process construction project implementation methods with China characteristics, starting with enterprise service management system planning, helping users to plan and design enterprise operation and maintenance construction, and assisting users to build operation and maintenance management systems.
In today's service-oriented society, the operation and maintenance service management system has become the key business system of users, especially telecom operators, and the electronic operation and maintenance system is positioned as the core production system. Therefore, the maintenance and service after the system construction has become the key to ensure the normal operation of users' business. High-quality operation and maintenance management services have always been the proudest and most powerful competitiveness of Shenzhou Taiyue Service Management Division. Shenzhou Taiyue provides 7*24-hour on-site maintenance service and 7*24-hour telephone support service for enterprises according to the business requirements of users, and provides special business services such as quarterly routine inspection, project change, regular and irregular return visits.
Shenzhou Taiyue's technology and services have been widely recognized in telecommunications, finance, government, energy, media, enterprises and other industries, with customers extending from enterprise groups to local companies of various enterprises. During the construction of operation and maintenance management service system, our unique views on operation and maintenance have been recognized by more and more enterprise users. In the process of construction, we have formed a good cooperative relationship with major enterprises and become the best partner of enterprise operation and maintenance management construction. Communication network department
China Taiyue Telecom Network Division of Telecom Network Management Department specializes in the research and development and implementation of products related to telecom network management and operation and maintenance support. The network scope of product management covers GSM/ CDMA/ PSTN/transmission/3G, etc. The division has a complete product planning, product research and development and product service team, and is determined to help customers improve network quality, improve network service level, improve network operation and maintenance efficiency and reduce network operation and maintenance costs through professional products and high-quality services.
OSS Division follows the methodology of "consultation-integration-service", takes customer service as the guidance, and relies on product research and development to provide customers with comprehensive solutions, help customers to land their products, win value for customers and make progress together with customers. Operation and Maintenance Service Center Shenzhou Taiyue Operation and Maintenance Service Center is a professional department that provides comprehensive operation and maintenance services for corporate customers. The service scope covers the operation and maintenance of IT infrastructure (including network equipment, servers, network links, etc.). ), IT support system (including network management system, security management system, KVM management system, etc. ) and business support system (including business process system and data operation analysis department, etc. ). Services include basic guarantee, system maintenance, system operation, business consultation, etc. The service tenet of this department is to maximize customer satisfaction, combine ITIL service process, and provide customers with service level and quality based on ISO20000 and ISO9000 standards. Multi-level service teams form a network-wide knowledge sharing and sharing system to ensure that service experience, service skills and service concepts can be conveyed to every service customer and service project in the shortest time. At the same time, through a number of network-based IT systems, such as remote training system, remote help desk service system, remote monitoring system, project management system, customer management system and knowledge base sharing and sharing system, customer value and customer satisfaction can be maximized.
The operation and maintenance service center has a professional service team of more than 100 people, which is divided into a multi-level structure, including first-line hotline and remote monitoring support, second-line on-site service and third-line industry experts. It spans network management, process management, security management, data analysis and other professional directions, and has experts in basic network, mainframe, database and application system, which can meet customers' multi-level service needs. As the first person in charge of customer service, Shenzhou Taiyue Operation and Maintenance Service Center cooperates with the original factory and third-party service providers externally, and cooperates with other technical departments of the company internally to complete various service requests of customers in time.