Judging from the inspection, the law on the protection of consumers' rights and interests has played a positive role in improving the market environment, maintaining market integrity, safeguarding consumers' rights and interests and stimulating economic growth for more than a year. Next, I will bring you a summary of the activities of the International Consumer Rights Day in 2023. I hope you like it!
Summary of International Consumer Rights Day 2023 1 20__ "International Consumer Rights Day" is coming soon. In order to further organize various publicity and consultation services, fully demonstrate the achievements made by the industrial and commercial and market supervision departments of the whole region in protecting consumers' rights and interests in the past year, and create a safe and secure consumption environment, the Industrial and Commercial Bureau of the Autonomous Region launched "3 15" in advance.
First, focus on a series of publicity activities. The Administration for Industry and Commerce of the Autonomous Region and the Consumers Association of the Autonomous Region will jointly set up the main venue of activities in the Autonomous Region in Guangming Square, Yinchuan City, and focus on the series of publicity activities to commemorate the "3. 15" International Consumer Rights Day, and carry out the "Safe Consumption in Ningxia" campaign to receive consumer inquiries, complaints and reports on the spot. Jointly held "3 15" party with Ningxia TV Station to show the achievements of consumer rights protection in the past 20 years, interpret the top ten complaint hotspots in the past 20 years, expose the shady consumption of key industries, and carry out consumer rights protection publicity. Hold a symposium with the theme of "Quality Consumption and a Better Life", and discuss such topics as "How to promote consumption quality upgrading" and "How to make consumption lead a better life" to promote the elimination of institutional obstacles affecting consumption upgrading and better serve the improvement of consumption quality. Hold a press conference to announce the sampling results of commodity quality in the circulation field in the past 20 years, the top ten hot spots of consumer complaints, the results of commodity comparison tests, and the results of consumer satisfaction surveys of communication operators, and interpret the creation plan of "Ningxia assured consumption" activities. Use newspapers, television, Internet, WeChat and other mainstream media and new media to open special publicity columns, interpret laws and regulations, display work results, popularize knowledge of rights protection, and publish product quality sampling results and consumer warnings. Set up a "315" commemorative publicity topic at the station of the Autonomous Region Administration for Industry and Commerce, and publish a column on the results of sampling inspection of commodity quality in the circulation field of the whole region, compile and publish publicity and education materials on consumer rights protection such as household appliances, household cars, catering, accommodation and public services, and popularize consumer rights protection knowledge.
The second is to do a good job in solving consumer disputes. Do a good job in reporting complaints during the "3 15" International Consumer Rights Day, and actively and effectively resolve consumer disputes. If the contradiction between consumers and business operators is prominent, guide and help consumers to file civil lawsuits; Focus on the complaints of consumers from poor groups and vulnerable groups, and contact relevant departments to carry out rescue and relief while mediating; For those who are difficult to realize their demands due to insufficient evidence of consumers or other reasons, do a good job of ideological guidance, guide consumers to correctly look at the problem, and prevent extreme behavior.
The third is to strengthen the investigation and punishment of consumer infringement cases. Strengthen the law enforcement inspection of the consumer market, focus on goods and services with large consumption, high consumer concern, centralized complaints and reports, media exposure and great social impact, adhere to the work requirements of "investigating cases and finding results", increase the punishment for violations of consumer rights and interests, and purify the consumption environment. Adhere to the requirements of online and offline integrated supervision of commodity quality, improve the quality supervision level of online trading commodities, and safeguard the legitimate rights and interests of consumers in the Internet field.
Summary of the International Consumer Rights Day in 2023 The second part is to commemorate the International Consumer Rights Day and widely publicize the theme of "New Consumer Law, New Rights and New Responsibilities". Before March 15 this year, _ _ City Consumers Association carefully organized and carried out various activities, all of which achieved the expected results. These activities are reported as follows:
The first is to hold a press conference. On March14th, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
The second is to hold a symposium. On March 10, 2008, a symposium of some large service enterprises in China was held in the conference room on the 6th floor of the Administration for Industry and Commerce.
The third is to carry out various lectures. In February, in order to improve the working ability of the staff of the Consumers Association system, _ _ City Consumers Association organized training for new employees. On March 5-7, Tao Zhen, Deputy Secretary General of the Municipal Consumers Association, gave a lecture at a large service enterprise in _ _ _. On March 27th, a new training course on "Consumer Law Elimination" was held for the staff of the city's Consumers Association system.
The fourth is to carry out knowledge contests. _ _ Consumers Association organized the "Amway" Cup knowledge contest to learn the new consumer law in March and early June of 15.
Fifth, on March 15, various publicity, consultation and complaint reporting activities were carried out. According to the overall arrangement of the superior consumers' association, while carrying out its own activities, the publicity and consulting service activities of the county (city) district consumers' association were uniformly deployed during March 15. We made 265,438+0 publicity panels and distributed 70,000 copies of various publicity materials. More than 20 propaganda articles were published through television, radio and newspapers.
Summary of International Consumer Rights Day in 2003
Facing the recent Consumer Rights Day in March 15, in order to understand the consumer rights protection problems faced by our students and their own awareness of rights protection, popularize the knowledge of rights protection and arouse students' attention to consumer rights protection, we randomly conducted a street visit in the Department of Arts, Sciences and Information Science.
For this interview, we made the following summary:
1, the vast majority of respondents have some knowledge of 3, 15, but some students still don't know much about it.
2. The problem of consumers' rights and interests is widespread among the respondents. Among them, there are very few on campus, and most of them exist in online shopping and off-campus shops and restaurants, especially small vendors and restaurants.
3. Respondents said that they generally know the means of safeguarding rights and have a sense of safeguarding rights, but they have little or no attempts, and the specific process is unclear.
When it comes to rights and interests, the students' first thought is to communicate with the store or customer service, and then take other measures after failure. Whether or not to protect rights is often linked to commodity prices.
5. Students report that they sometimes encounter the problem of consumers' rights and interests, even if they know the methods of rights protection, they don't take action, often because the cost of rights protection is too high, too troublesome, too time-consuming and the effect is unclear.
6. In order to better protect consumers' rights and interests, students think that it is necessary not only to further strengthen supervision, but also to simplify the way of safeguarding rights.
7. For the Consumer Rights Day 15 in March and June, some students think it is necessary for the society to pay attention to the rights and interests of consumers and solve the problem to some extent; However, some students also reported that it seems that the consumption problem of the whole year was only taken seriously on this day, and the status of consumers has not changed substantially.
The third part of the summary of the activities of the International Consumer Rights Day in 2023 is to further publicize the Consumer Rights Protection Law and the theme spirit of "Credit makes consumption more secure" in the year of consumer rights protection in 20__ _. Around the creation of a national civilized city, the Municipal Market Supervision Administration and the Municipal Consumers Association highlighted the theme of "3. 15 International Consumer Rights Day", starting from February 18.
First, hold a good mobilization meeting. The leaders in charge convened and presided over the overall publicity and mobilization meeting, mobilized various institutions to actively participate in and cooperate with the practical work of consumer rights protection and people's livelihood, and carried out publicity work in various activity areas.
The second is to hold a good training meeting. Organize 55 "123 15 consumer rights protection service stations" to carry out the mobilization and business training of "315 international consumer rights day" series activities, and widely mobilize social forces to actively participate in the publicity of the activities.
The third is to mobilize the creation activities. Organize the leaders of 55 enterprises of "123 15 consumer rights protection service station" to mobilize and arrange the activities of "honest management and assured consumption" and give play to the exemplary role of the service station.
The fourth is to analyze and report the hot and difficult work of consumer complaints for 20 years and carry out special comprehensive inspection of the market. Severely investigate and deal with cases of online consumption, food and drugs, illegal quality, counterfeit trademarks, false propaganda, contract fraud and other violations of consumer rights, and effectively regulate market order.
Fifth, give full play to the advantages of "123 15 consumer rights protection service station" and supervision station, and do a good job in publicity and voluntary maintenance service activities during "3 15". Over the past month, we have carried out on-the-spot activities throughout the city, and carried out legal knowledge, consulting services, fake and shoddy goods display, voluntary maintenance and consumer experience education and guidance activities for consumers.
Sixth, publicize the theme spirit of the Year of Consumption by publicity columns, pictures of radio and television networks, special editions of newspapers, through-train interviews of people's feelings, mediation of complaints and special interviews.
Seventh, distribute 20,000 copies of the Consumer Protection Law and the Consumer Protection Knowledge to consumers.
Eighth, on the eve of "3 15", the first batch of "honest management and safe consumption" commitment activities were launched in the past 20 years, and15 qualified enterprises won medals at the launching ceremony of "315" activities.
Nine is to prepare for the launching ceremony of the "3 15" activity, and carry out on-site policy and regulation consulting services, enterprise consulting services and product publicity and display, typical case display boards and identification and display of true and false goods, questions and answers on relevant laws and regulations, on-site acceptance and answering consumer complaints.
Summary of the International Consumer Rights Day in 2023. During the "15" International Consumer Rights Day, the leaders of Yangzi Sanitary Ware actively organized and mobilized, and formulated documents and activity objectives according to relevant requirements. Actively organize mobilization, vigorously publicize activities through various means, and strive to implement relevant documents. And "Integrity 3. 15, Happy Shopping, Contribution of Yangzi Sanitary Ware Family ". A series of activities were carried out to promote sales. On the day of each activity, consumers came to visit, understand and buy products in an endless stream. Our staff enthusiastically and patiently introduced product knowledge to consumers, solved their problems and puzzles, and achieved "Integrity 3". 15, Happy Shopping ",let consumers spend in the sun!
Through the effective and smooth development of this activity, the "Integrity 3" of Yangzi Sanitary Ware was truly realized. The tenet of "15, Happy Shopping" has achieved good results through the company's efforts and won the praise of the majority of social users. It not only improved the good reputation of Yangzi Sanitary Ware, but also established a good corporate image, which truly reflected and improved the good professional ethics and professionalism of Yangzi Sanitary Ware team in the activities. The development of this activity has also played a very good role in promoting the great development of Yangzi bathroom. "Honesty" is not only a powerful guarantee of consumers' rights and interests, but also a powerful promoter of the company's development. In the long-term development of Yangzi bathroom,
Summary of the 2023 International Consumer Rights Day 5 According to the Document Notice of the General Office of the General Administration of Quality Supervision, Inspection and Quarantine on Doing a Good Job in the 20 _ "315" International Consumer Rights Protection Day (No.18 1 of the Quality Supervision Office), our bureau attaches great importance to doing a good job in a series of publicity activities. In 20__ year, a series of publicity programs for "3 15" International Consumer Rights Protection Day of Guizhou Quality Supervision Bureau was formulated, requiring the provinces, cities and counties to formulate their own publicity programs, detailing the work content, and organizing a series of publicity activities closely around the theme of "improving quality and promoting development", which achieved good results. The development is summarized as follows.
First, strengthen the release of quality information.
(1) Hold a news briefing with the theme of "3 15". On March 10, the arrangement of quality supervision activities during "3 15" was predicted to the media through a special news briefing, and the situation and typical cases of law enforcement and counterfeiting in the quality supervision system of the whole province in the past 20 years, the key points of law enforcement and counterfeiting during the 20 years and "3 15", the construction of elevator emergency rescue and disposal platform in the whole province and the emergency rescue and disposal of elevator trapped people were reported. Guiyang TV Legal Channel, Guizhou Radio Comprehensive News Broadcasting, Guizhou Traffic Broadcasting and other TV stations and radio stations, Guizhou Daily, Guizhou Metropolis Daily and other six print media, Xinhua Guizhou Channel, Colorful Guizhou Network and other 10 online media made relevant reports.
(B) multi-channel release of quality information. First, three consumer common sense articles, such as eye protection desk lamp, were released at the provincial bureau station. The second is to organize electromechanical technical experts and 13 large wire and cable manufacturers to hold product quality analysis meetings, and publish the contents of the meetings on the website. Third, in conjunction with the people's concern column of Guizhou Satellite TV, experts were invited to shoot and produce the third issue of the special program "3 15 Talking about quality" with the quality comparison of power sockets, wires and cables and rice cookers as the main content, which was broadcast continuously in prime time of people's concern on March 14, 15 and 16, with high ratings.
(3) Organize the "3 15" TV theme party. From March 14 to March 16, the Quality Supervision Bureau of Zunyi City, together with relevant departments, carefully organized and broadcast the "20__ Year of Zunyi City" TV theme party with the theme of "New Consumption is My Own". At the party, the main achievements and measures in the past 20 years were reported to the audience, which made the citizens have a better understanding of the quality supervision work. The theme party also showed and carefully explained the cases of special equipment safety, product quality and safety and law enforcement and counterfeiting. The TV theme party highlighted the characteristics of quality supervision, which was closer to people's livelihood and received good results.
Second, carry out special law enforcement actions.
(1) Carry out in-depth special law enforcement actions such as "Quality Inspection Sword" and "Fake Agricultural Materials Going to the Countryside Action", and severely crack down on all kinds of quality violations involving the health and safety of people's lives and property, such as manufacturing and selling fake and shoddy agricultural materials, building materials, automobiles and their accessories, special equipment and food-related products. In March, the province inspected 1730 enterprises, investigated and dealt with illegal cases 158, and seized illegal products worth 5 1 15000 yuan, and investigated and dealt with 5 important cases.
(2) Carry out a series of activities such as "3 15" to safely destroy "black heart cotton", focusing on destroying 1530 bed of "black heart cotton" worth nearly 70,000 yuan. This batch of "black-hearted cotton" is made of discarded cotton coats, quilts, infected cotton and garbage cotton picked up by illegal traders from garbage dumps. It contains a large number of pathogenic bacteria and harmful microorganisms, which will greatly harm human health. Law enforcement officers also visited the construction site in Nanming District, inspected the bedding of migrant workers in four construction sites, and disposed of unqualified cotton wool on the spot.
Three. Provide high-quality technical services
Increase the publicity of 12365 product quality complaint hotline, solve the related problems reflected by the masses in time, and organize to investigate and deal with the complaints received from the masses in time. In March, the "12365" complaint reporting center * * * accepted 398 calls and letters, and closed 349 cases, with a closing rate of 88%. More than 2365 pieces of quality inspection public welfare information 12365 were released to mobile phone users in the province through telecom, mobile and Unicom communication networks. At the same time, we will distribute 12365 environmental protection publicity shopping bags to consumers in the province, broadcast short films on automobile law enforcement, popularize the knowledge of identifying and distinguishing counterfeit goods, encourage consumers to actively call the complaint hotline 12365 to protect their rights, and strive to raise consumers' awareness of quality and safety and create an atmosphere of quality integrity.
On March 15, all units of the whole system took to the streets actively, entered communities, schools and enterprises, and carried out various service activities. More than 30,000 quality-related publicity materials were distributed on site to publicize the common sense of purchasing and using jewelry, liquor, wires, household appliances and other products; Received on-site consultation from the masses 1200 person-times, introduced common consumer infringement behaviors and manifestations, and appealed to consumers to take up legal weapons to safeguard their legitimate rights and interests; Provide free testing services for sphygmomanometer, jewelry and jade, household electric appliances and other products; Combined with functional characteristics, carry out brand cultivation assistance and guidance and enterprise standard self-declaration service activities.