The purpose of opening the mayor's hotline is to establish a window between the government and the people to understand public opinion, build a bridge to connect with the people and build a platform for doing things for the people.
Convenient and fast channels for the masses to appeal have effectively narrowed the distance between the party Committee and the government and the masses. The mayor's hotline spared no effort to solve problems for the masses, basically achieving the implementation of everything and echoing everything, winning the praise of the general public, and the image of the party Committee and government in the eyes of the people has also been improved.
The mayor's public telephone work is guided by Theory of Three Represents Theory, with serving the people wholeheartedly as the fundamental purpose, caring for and serving the masses as the basic concept, insisting on doing practical things for the masses as the starting point and the end result, and taking the satisfaction of the masses as the standard to measure the work.
The mayor's public telephone work adheres to the principle of seeking truth from facts and acting according to the rules. All kinds of problems reflected by the masses, in line with the provisions of the policy, should be dealt with in a timely manner and resolved as soon as possible; Do not meet the policy requirements, to convince and explain the truth. Do everything with results, reply to calls and letters.
The mayor's public telephone work adheres to the principle of graded responsibility and centralized handling. All districts and counties (autonomous counties, cities) people's governments and municipal government departments should seriously handle the problems reflected by the public telephone and the matters assigned by the mayor's public telephone duty room, and reply in time.