1, open the website to verify the authenticity: link;
2. Get the IMEI code:
(1) Enter Settings-System Management-About Mobile Phone Query;
② It can be viewed directly on the mobile phone packaging box;
3. Enter the IMEI code and click "Query Now";
4. If the query results are consistent with the relevant information of the mobile phone (including the model, color and warranty information of the mobile phone, etc.). ), indicating that the inquired model is genuine (the results are for reference only). If "Sorry, I can't find the relevant information of XXX" is displayed, confirm whether the IMEI code entered is wrong, and then verify it. In addition, please confirm whether the purchase channel is officially authorized;
5. If you still can't find the information after many attempts, the information you find doesn't match the mobile phone information, or you have questions about the query results, you can go to the vivo customer service center to inquire.
Tip: It is suggested that you bring relevant purchase vouchers (such as purchase invoice/warranty card/ID card) when you go, and call the staff of the service center in advance to ensure that the staff will go again during normal working hours to avoid running empty and pay attention to safety on the way back and forth.