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Customer service responsibilities 1
1. Answer the call center hotline to help users realize the whole process of purchase and payment.
2. Be responsible for the daily maintenance and information feedback of the terminal used by its own users.
3. According to the phased plan of the marketing department, carry out information release and telephone communication.
4. Accept calls and return visits from users.
5. Understand the operation mode of the company, effectively use telephone, email and other communication methods to answer customer questions and solve general complaints.
6. Be familiar with the reconciliation process and be able to complete the merchant reconciliation independently.
Customer service responsibilities 2
1. Handle consumer inquiries from telephone and Internet, properly handle corresponding problems and reply to customers, and do a good job in collecting and sorting out problems.
2. Be responsible for answering the inquiries of training registered customers and following up with them.
3. Maintain good cooperative relations with franchisees through daily telephone calls and face-to-face visits.
4. According to the requirements of customers and department managers, cooperate with other departments of the company to solve customer requirements and problems, and maintain and maintain good relations with customers.
5. Be responsible for sorting, editing and publishing the daily data of the website operation department of the company.
6. Be responsible for tracking the monthly report of the operation department.
Customer service responsibilities 3
1. Responsible for regular visits of old customers and planning of old customers' networking activities.
2. Solve the problems in the operation of key customers.
3. Accept customer complaints and claims.
4. Responsible for the overall construction and management of the call center.
5. Responsible for the construction of customer service team.
Customer service responsibilities 4
1. Be responsible for the daily management of customer service, and coordinate the communication with all departments of the company.
2. Establish and maintain customer files.
3. Improve customer satisfaction.
4. Communicate with customers mainly by telephone, and at the same time, conduct face-to-face negotiations with customers on behalf of the company's image, including on-site collection and other related work.
Customer service responsibilities 5
1. Cooperate with other relevant departments of the company, timely communicate project information, and assist the smooth implementation of the contract.
2. Be responsible for communicating with customers and suppliers, coordinating external and internal cooperation matters in contract execution, and ensuring timely handover of documents and materials.
3. Track the progress of the project, track the collection, and submit various collection and project reports in time.
4. Database management of contract and logistics information.
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