1. Receiving and visiting customers is the main way of direct contact between enterprises and customers, which can timely understand customers' requirements and opinions and is one of the main channels for collecting technical and economic information. Receiving customers mainly includes visiting reception, handling letters and calls. Visiting customers is an annual planned and targeted visit organized by enterprises, which can be combined with imitation, sales and maintenance.
2. Consulting services Consulting services refer to enterprises providing intellectual services to users by using various professional knowledge, including business consulting services and technical consulting services. Business consulting service is to introduce various business situations of enterprises to customers, answer various questions raised by users, and help them buy products according to various requirements of customers. Technical consulting service refers to introducing product quality, performance and main technical parameters in detail, providing customers with samples, catalogues and instructions for use, and introducing technical and economic indicators such as production technology, testing methods and energy consumption.
3. Quality "Three Guarantees" service mainly refers to the discovery of product quality problems under the specified conditions of use and during the warranty period. The enterprise is responsible for warranty, replacement and return for users, and also bears the economic losses caused by it when necessary. In the spirit of "quality * *" and being responsible to users, enterprises should define the scope of three guarantees, the warranty period and the responsibilities. 4. The installation and debugging of this service is directly related to the performance of products and the economic benefits of customers, and also affects the competitiveness of products and the reputation of enterprises, especially for highly technical products.