Smile service speech model essay 1 Smile and do something for passengers, so that passengers are moved by your heartfelt smile. Smiling, without spending a penny, has created many unexpected effects. Smiling is human nature, and it is the sincere expression of the heart. It makes the receiver rich, but not the giver poor. He was born in a flash, but he left an eternal memory. It not only narrows the psychological distance, but also reaches the ladder of emotional communication.
Smile, face your customers, how to improve the success of the negotiation, just smile. Smiling is the logistics support for victory, and it is a method with the least investment, the greatest effect and the multiplier effect. Only those who love life, customers and work can always keep and have that kind of elegant smile.
The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile. A person can have no assets, but as long as he has confidence and a smile, he has the hope of success. Smiling gives people a cordial, cordial and warm feeling, and with proper honorifics, guests will feel cordial, safe and at home in the hotel.
Hotels should understand the following points when using the smiling service rules:
1, the function of hotel smile service
Smile service can meet the needs of hotel customers to the maximum extent. Hotels not only meet the material needs of customers, but also meet the spiritual and psychological needs of customers. Practice has proved that guests from all corners of the country come from laughter; Smiling faces increase friendship and bring benefits.
2, the hotel smile service should be from the heart.
There are many kinds of smiles. You should be friendly, sweet, generous and smile appropriately. Only by respecting and being friendly to hotel customers and loving your work will you receive every customer with a smile.
3, the hotel smile service should be consistent.
Smile service should be regarded as a norm, which runs through the whole process of work and should be the same for all hotel customers.
Smile naturally, because the customer is "God"; Smile sweetly, because the guests are "wealth"; Smile kindly, because guests are guests. Therefore, professional quality requires hotel employees to put their personal troubles and anxieties behind them as soon as they arrive at their posts, cheer up and serve every guest with a smile. ...
Smile service model text 2 Dear leaders, judges, guests and friends,
Hello everyone!
With the continuous improvement of social politeness, modern people are more and more aware of the important role of etiquette in work and life. The ancients said, "No one can stand without learning manners." Practitioners from all walks of life urgently need to master standardized etiquette and improve their image in order to better grasp their social protagonists.
When people meet each other, the first impression is often produced in the first few seconds, but it takes a long time to change it. A good first impression comes from a person's appearance and speech, but more importantly, it depends on his expression. A smile is an expression that can leave a good impression, increase friendliness and communication, and make people happy. A person who smiles at you will show his enthusiasm, cultivation and charm, thus gaining people's trust and respect. So, do you smile in your daily life and work?
I believe everyone will laugh. We will smile at our family, friends and everyone we know, but for psychological reasons that we understand or don't understand, we don't have the habit of smiling-we walk on the way to and from work with a straight face, we deal with work with a sullen face, we turn a blind eye to people we don't know, and we have no sense of smiling! We all look forward to a happy life, but forget that happiness begins with a smile.
Smile is the golden key to interpersonal communication. As a angels in white, a smile is a symbol of beauty and a manifestation of love. Giving patients the expectation of life can improve the relationship between colleagues and nurses. When seriously ill patients come to the ward for medical treatment with confidence, they can not only get warm reception, careful treatment and care from medical staff, but also get trust and sincerity from our smiles.
Nursing work is not complicated but complicated. When we devote ourselves to our work, but others don't understand and cooperate, the smile will gradually disappear in our work over time. Smiling is not only a basic etiquette, but also allows others to see respect and goodwill from your smile. When we forget how to smile at patients, negative emotions begin to appear in our hearts, so that we can't really think about patients, and conflicts between nurses and patients are easy to arise. Nursing work is full of challenges and pressures, and our psychological problems under pressure for a long time are higher than those of the general population, so we urgently need cheerful personality, happy attitude towards life and sincere heart.
If you smile at others, they will smile back at you. Don't look at small manners. It makes you not lonely in this world-someone shares your life experience with you and someone gives you consideration. While enjoying the warmth of this city, we also paid kindness to others.
A smile is a pleasant facial expression. It can shorten the psychological distance between people, establish a warm and harmonious atmosphere, and conduct in-depth exchanges and communication. Therefore, people compare the smile to the lubricant of interpersonal communication. Smiling seems to be a common and trivial thing in daily life and work, but it exerts a subtle influence on all medical staff and patients. Good mental courtesy in the hospital requires the joint efforts of every medical staff and patient. Being polite, polite and polite in nursing activities undoubtedly plays an important role in the spiritual politeness construction of the whole hospital. Smiling reflects the openness, kindness and friendliness of the self, which is not hypocritical. People naturally relax in communication and unconsciously shorten the psychological distance.
From now on, when you look in the mirror in the morning, give yourself a smile. On the way out to work in the morning, smile and join the hurried crowd. When we put on the sacred nurse's uniform, we smile and greet the patients and their families actively. You will find that my heart is full of happiness, and a happy day has begun.
Smile is a magic key that can open the soul. Quiet palace, the lights shine on everything around, adding warmth to the surrounding atmosphere. Smiling can make strangers feel kind, make friends feel comfort and make relatives feel happy. Smile is a symbol of kindness, a source of happiness and a medium to get close to customers. Smiling will make people feel approachable and make customers feel at home.
In today's fierce competition in the hotel industry, smiling service is a sincere exposure of one's heart, a manifestation of one's own cultural quality and courtesy, and a manifestation of respect and enthusiasm for guests. It can not only produce good economic benefits, but also create priceless social benefits. Keep smiling, you can adjust your mood; Can eliminate barriers; Can be rewarded; It is also good for physical and mental health.
A kind smile can shorten the distance between guests and us, and guests will trust and agree with us. A friendly smile can give customers a good feeling and win their respect for us.
I remember once reading a report on the Internet that an old lady in America bought a lot of things and met the owner of a grocery store. The old lady said, "I haven't been to your store for 12 years. 12 years ago, I went shopping in your store every week. However, one day, a clerk's attitude was really bad, so I went to other stores to purchase goods ... "After listening to this, the boss apologized quickly. After the old lady left, the boss calculated an account: if the old lady spends $25 a week in the store, then 12 is 15600. This is simply because of the lack of
A smile is gone. This shows the importance of smiling. Attitude is very important for the service industry. Service attitude determines service quality and directly affects the interests of enterprises. Smiling service is actually an attitude of enterprise employees to serve customers wholeheartedly. If all employees of the enterprise can have this attitude, the value it creates for the enterprise will be amazing.
Services are everywhere, services are everywhere. We should not only serve our guests, but also our hotel, our colleagues and everyone who needs our service. Let service become a habit and an indispensable part of our life.
In the service industry, smiling is an important action that cannot be ignored. Smiling can shorten the distance between people. First, it shows that you are friendly. Secondly, you can show that you are willing to serve customers; Can reflect the customer first, so that guests feel at home. Although smile is the primary factor to determine the quality of service, you must be familiar with your own business, so as to satisfy the guests.
Smile is a kind of light, an attraction and a kind of motivation. It makes strangers feel kind, makes friends feel comfort, makes relatives feel happy and makes them full of confidence.
Smiling delights the soul. A proper smile is both subtle and vivid, simple and rich, both polite and heartfelt. Smile service, starting from me, let the beautiful smile cross the barriers between people, follow the pace of Yang Xin's progress and move towards a brilliant tomorrow together!
Some people say that a smile is the shortest distance between people. It is true that in the process of communicating with people, a smile can often give people a feeling of spring breeze, and a sincere smile can often leave a beautiful and profound impression on people. Smile is a sincere emotional expression and a beautiful spiritual gift. Treating others with a smile can show your soul and open your heart. Although it can't change anything, it is enough to make the world more harmonious and warm.
The 11th National Games will be held in Jinan in _ _ _. In order to welcome the National Games with a brand-new look, the company advocates smiling service for drivers and welcomes visitors from all directions. As a bus driver in the window industry, Jinan keeps smiling in the process of serving passengers, which can create a harmonious atmosphere and make passengers relaxed and happy. When you smile at the passengers, you should express the meaning: "Welcome to ride here, nice to meet you, and we will serve you wholeheartedly." At this moment, the smile just reflects this good mood. This invisibly improves passengers' satisfaction with enterprise services and establishes a good image and reputation for the enterprise. Providing passengers with a safe, comfortable, convenient and fast travel and ride environment through smiling service is the real reality.
We often say that cars are landscapes and everyone is an image. All the connotations and levels of our public transportation are displayed to every passenger, every guest who walks into our city, and the smiling service of every employee represents the beautiful business card of the enterprise, showing our home in our drivers, our buses, our operation order and our smiling service.
A comfortable and environmentally friendly bus that shuttles through the city. It is like a flowing landscape, like a beautiful rainbow, which is displayed between Liu Quan and closely connects us with passengers. Warm words, comfortable carriages and convenient modes of travel all reflect the prosperity of public transportation and the glory of enterprises.
I love my job and cherish all the opportunities it brings me. I wear clean and brand-new tooling every day, work happily, and even my waist is particularly straight. I am very proud.
The willows in the wind are dancing lightly, the flowers on the branches are dazzling, and the grass in the fields is lush; Yes, this harmonious and beautiful picture is the footsteps of spring! The efforts of the older generation have made today, and the enthusiasm of the new generation will create a harmonious and brilliant tomorrow. Full of spirit, we will meet new challenges with full enthusiasm and down-to-earth pace, and write a brighter and better bus tomorrow! .
A smile is a lamp that illuminates others and warms yourself.
Smile service speech model essay 5 leaders and colleagues:
Good afternoon everyone!
Someone once said that a smile is the most beautiful language in the world. On the journey of life, the best pass is to smile. Smile is the emotional transmission between people. When you give someone a smile, others will think you are an educated person. Just a smile can establish a good image of civility and politeness. Besides, people who smile often are always the closest to success. There is such an ugly man who started selling insurance at the age of forty. During his six months as an insurance salesman, he didn't sell an insurance policy for his company. He has no money to rent a house, eat or take a bus. But when God gave him suffering, he also gave him another kind of wealth, that is, he learned to smile. He smiles at everyone he meets, no matter whether the other person cares or smiles back, he is always so sincere and sincere. Finally one day, a rich man became interested in his smile. The rich don't understand why a person who doesn't have enough to eat is always so happy. So the rich man offered to treat him to a big meal, but he refused. He asked the rich man to buy one of his insurances, so he made his first achievement. He is the original, the insurance salesman signed the largest insurance policy in Japan's current history. His smile is called the most successful smile in Japan. Yuan said: There are thousands of roads to success. Smiling is just a way to help you succeed, but it is also an indispensable way. This story tells us that if we give others a smile, success will gradually approach us. Therefore, a smile is contagious, and one smile often brings another smile, which enables the two sides to communicate and establish a friendship and harmonious relationship, which is very important for those of us who are engaged in the fee-based service industry. What I want to say today is that the civilized service of toll stations starts with a smile!
For toll stations, although the charging work is the center, as a window industry, the construction of professional ethics is also very important, and the two complement each other to better do the charging work. Although we are just ordinary toll collectors, I know that our position is small and our influence is great. Our every move, every word and deed affects the public's views on the work of toll stations. Therefore, we should use our smile and sincerity to provide civilized service and beautify our charging window. How can we do a good job in civilized service? In my opinion, this requires every employee to have a good attitude and a correct attitude. Civilized service can't be a mere formality, superficial, indifferent and indifferent, let alone cynical. We should treat every driver and passenger sincerely. If we can take care of each other, understand and understand the hard work of drivers and passengers, and sincerely send a word to drivers: Hello, you have worked hard all the way! Let the driver feel the fun of going out and the warmth of returning home. I think that will definitely solve all the unhappiness. As long as we implant civilized language into drivers' minds and truly let drivers and passengers feel our civilized service, then we will certainly receive satisfactory results! As long as you really pay, why worry about not getting the true feelings in return?
Of course, we have to face all kinds of drivers and passengers every day. It's easier said than done. Charging is a repetitive, simple and boring process, but what makes our toll collectors feel hard is not the unchangeable procedure, not the hot and cold summer environment, but sometimes drivers deliberately make things difficult and make trouble without reason, which makes people angry. But because they know that their words and deeds represent the image of expressway, they can only submit to humiliation and politely explain and dissuade them. But sometimes our efforts are not understood and respected. Some time ago, due to road construction, the entrance of Shilin Half River was closed, and all cars had to pass through Yiliang Station, so our workload suddenly increased. Only two entrances are open, which is far from meeting such a large traffic volume. I was on the early shift that day, and soon after I took over, the traffic was getting bigger and bigger, and there was a long queue of vehicles. While I was busy issuing cards, a bus drove to the toll window. I just said: hello, please wait a moment! The driver swore impatiently: people like you are still working here, so you might as well go home early! He said that I had delayed his time and wanted to complain about me or something. I was puzzled at that time, but I patiently explained to him: I'm sorry, master, the traffic jam is due to road construction. But he didn't listen at all, just kept cursing. Finally, under the persuasion of Neibao, he left swearing. Seriously, at that moment, I really realized what is unfair, what is not respected and what is not understood. Tears of injustice swirled in my eyes, but I held back. I think personal enmity is nothing. Never make a scene with the driver for a quick talk, which will affect our civilized image. What's wrong with letting unreasonable people vent their dissatisfaction? Since I have chosen the post of charging work, I have to undertake these regular things. There are many such things, and gradually I have learned to smile. No matter how noisy the other party is, I keep a calm mind and explain patiently with a smile. Smiling has a function. For opponents, smiling is generous. For those who have hurt themselves, smiling is tolerance; To strangers, a smile is communication. Therefore, if we take smiling as a habit in our daily work, we can eliminate many unnecessary grievances and resolve many unnecessary disputes in advance. As long as we regard the driver as a friend, we will naturally give him a knowing smile. Always keep a good attitude, and smile service will become easy.
People who smile will always be rewarded. A failed smile is like the sun on a cloudy day-gloomy, powerless, hopeless and full of vitality. Smile is a ray of sunshine, which can penetrate dark clouds and warm the earth and creatures. There is a poem that says: smile, oh, smile, as long as you smile, life is full of laughter. Smiling is a positive attitude towards life and the shortest distance between people. In the situation of accelerating pace of work and life, as a toll collector in expressway, only by giving back a smile as the best gift to past drivers and passengers can we provide an inexhaustible source of strength for our service and create more benefits for our toll collection work.
Dear colleagues, don't bother your life at work! Let's smile from now on and let a sincere smile activate our work and life! You will find that smiling is so easy and charming! Let's smile to make our windows more beautiful and make way for people's images to be more perfect.
Thank you!