Job responsibilities of train attendants Part I
First, seriously implement the relevant regulations and policies on passenger transport and the rules and regulations of the company and the station, and be familiar with the driving route, stops, shifts, departure time, mileage fares and transit points of the shuttle bus in the station operation area.
Second, stick to their jobs, dress neatly, wear service marks, serve civilized people, receive passengers warmly and patiently, and pay by singing when selling tickets.
The third is to give priority to the elderly, the weak, the sick and the pregnant, and the soldiers give priority to buying tickets to help passengers choose the best routes and shifts and solve their difficulties in time.
Four, strictly implement the bill management and income payment system, tickets, triple single should be diligent and less storage, careful inventory, safekeeping. Do not leave overnight money, misappropriate or lend receipts, and do not borrow bills from each other.
Five, pay attention to observe the passenger flow dynamics, when the passenger flow changes, timely provide information to the relevant personnel, in order to organize overtime.
Six, master the performance and operation technology of ticketing tools and equipment, take good care of equipment, utensils, regular warranty, keep the ticket office equipment and workbench clean.
Seven, completes the handover record, not at the ticket office to receive visitors.
Job responsibilities of train attendants Part II
1, civilized service, polite hospitality, harmonious attitude, warm and thoughtful.
2. Receive passengers' questions and answers, which are accurate and fast, and provide travel advice for passengers.
3. Master the operation line, frequency, time and its changes of this station, and announce the increase or decrease of frequency and daily inch to passengers.
4. Be familiar with the geographical location and bus routes of major local hotels, hospitals, factories, mines, schools and places of interest, and master the major local and nearby traffic routes, railways, air stations and their operating shifts and time.
5. To provide various services suitable for the characteristics of this position for the convenience of passengers.
6. Provide telephone consultation service and telephone reservation service.
7. Listen to the passengers' opinions with an open mind and report to the webmaster in time to improve the work.
Job responsibilities of train attendants Part III
1, conscientiously implement the Passenger Regulations and the provisions on consigned goods, strictly implement the inspection system for consigned parcels, and prevent embargoed goods from getting on the train.
2. Understand the changes of station shifts and ticket sales on that day, and make reasonable arrangements for baggage consignment without overloading.
3, with a valid ticket according to the provisions of the commission, strict implementation of the tariff policy, accurate billing.
4. The checked baggage should be signed one by one, clearly filled in, packed completely, securely tied, put into storage, divided into strips and placed neatly by classification.
5. Strictly go through the procedures of loading, unloading and loading, and sign the handover with drivers and passengers. Three stops, one meeting.
6. After the arrival of the shuttle bus, the baggage fee should be charged when the baggage is collected, and the undeliverable baggage can be delivered only after it is checked. The undeliverable baggage should be recorded and properly kept.
7, strict handling vehicle operation procedures, civilized handling. It is strictly forbidden to operate illegally. Business accidents should be recorded and reported to relevant leaders in time.
After reading the job responsibilities of the conductor, I'd better have a look.
1. Summary report on personal work of conductor post
2. Practical experience of railway passenger transport section
3. Apply for financial manager to introduce yourself
4. Three modes of passenger station management system
5. Model essay after speech