A period of work ended inadvertently. Looking back on my past work, I feel very fulfilled and gained a lot. At this time, how can the most critical work summary fall! How to write a work summary to attract more attention? The following is an annual summary essay (7 selected essays) of the front desk work that I have compiled for you. Welcome to read the collection.
Annual summary of front desk work 1 Time is always fleeting. I have gained a lot from working in xx for one year. Since taking office, I have worked hard to adapt to the working environment at the front desk and this brand-new job, earnestly performed my duties and successfully completed various tasks. The research and work in the past year are summarized as follows:
First, learn from practice and try to adapt to work.
This is my second job after graduation. As a newcomer, when I first joined, I was not familiar with my own operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is a window to the external image. A year's work has given me a new understanding and experience of this sentence The front desk is not a vase. Everything I say and do means being polite to guests, being kind when answering the phone, being careful in the daily affairs of the office building, being humble and sincere in treating my colleagues ... bit by bit, I can learn, make progress and benefit a lot from my work.
Second, learn corporate culture and improve yourself.
Joining xx, a big group, I really realized the essence of the ten words "diligence, professionalism, self-confidence, vitality and innovation", which I think is also the driving force to inspire every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also use these ten words to ask myself to devote myself to my work with a positive and optimistic attitude and do my work well in a down-to-earth manner. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself.
A year's work has also given me a sense of crisis. It is not enough to rely on my current knowledge and understanding. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.
I am deeply proud of the rapid development I have seen. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the country!
Annual summary of front desk work II. The basic content of the front desk work.
The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I started working as a receptionist in 20xx, knowing that the receptionist is the first person to show the company's image. In the work, in strict accordance with the requirements of the company, treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.
Second, the experience and lessons of the front desk work.
Before coming to our franchise store, although I had some experience in reception at the front desk and made some achievements, I still had some shortcomings. For example, in terms of comprehensive quality, the degree of ideological emancipation is not enough, learning and service are not enough, and there is still a certain gap compared with experienced colleagues. Responsibility and professionalism need to be further improved, and service concept needs to be further deepened. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.
Third, the next work plan of the front desk.
Based on my love for the reception work at the front desk, I will be strict with myself, improve myself, embody myself and realize my value in the new year. I will study business knowledge harder. Constantly improve their professional theoretical level and working time ability, abide by the company's relevant work system, and treat their work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. Communicate with colleagues more, solve problems in work and do your job well. Facing the new year, I will do my job well with a more positive working attitude and a more enthusiastic working style.
I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company! Work is like a revolution. Only when the goal has faith can we have enough motivation to struggle. 20xx is a year of adjustment and transformation. In this year, I stepped into this sacred, complex and colorful society. In my future work, I will work hard towards this goal, one small step a year and one big step every three years.
20xx, the new year is a challenging year. With the deepening of my work, I am confident to show my higher level and achieve higher goals. In order to achieve the company's goals, I am ready to meet the challenges, and I am confident to do better! Finally, I wish you all good health, good luck and high work in the new year. I wish the company's performance is booming and bullish. Thank you.
Annual summary of front desk work III. I work as a front desk in a hotel. Over the past year, I have served customers seriously, faced everything with a smile and actively dealt with problems. Looking back on this year, I have pride and bad jobs, but more importantly, I have grown up and accumulated a lot of work experience. Now I will make a summary of this year's front desk work.
I. Work aspects
The front desk is a service job and also represents an image of our hotel. When customers enter our hotel, it's basically our front desk that comes into contact with customers first. It can also be said that if our front desk work is not done well, there will be no follow-up hotel service, and I will also lose a customer, so I also understand that my work is very important. Although I have worked in the hotel for several years, I am still conscientious. I understand that the work of the front desk should be as perfect as possible, so as to leave a good impression on customers, and then to better retain customers and let them stay in our hotel. Over the past year, I have been actively receiving customers and dealing with problems for them. I have also met some customers with bad temper, or something that our service is not in place and causes customers to be angry. I have been polite and smiling to help customers solve the problem as soon as possible and apologize to them. Maybe some problems are not from my side, but as a result, despite these problems in the past year, I have solved them well and won the reputation of the hotel and the praise of customers.
Second, study.
Besides work, I also actively participated in some trainings organized by the hotel. In addition to my own work, I also received some other knowledge training, which made me know more about this industry and other work in our hotel. It also allows me to look at the problem from a higher angle and serve customers better. At the same time, after work, I also actively learn service knowledge and communication skills, so that I can accumulate more and understand some communication cases, so that I can deal with any situation as soon as possible and deal with it early at work, and I can also leave a better impression on customers and bring word of mouth to the hotel. Besides, this is what I should have done, and it also allows me to accumulate more work experience. As a front desk, we not only need to know how to serve ourselves, but also need more knowledge, so that we can communicate and chat with different customers, and then we can close the distance with customers and make them feel that our hotel is at home.
At work, I also found that my knowledge is not wide enough, which also needs further study. At the same time, I should do better service in my future work and welcome more customers for the hotel.
Annual summary of front desk work. Performing service duties and creatively carrying out reception work have won unanimous praise from most guests, colleagues and leaders, and successfully completed various tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects. The following work is summarized as follows:
I. Raising awareness
As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. The front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive guests from all directions seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.
Second, work hard.
Over the past year, I have been diligent and practical in my work, reported hot ideas in strict accordance with the regulations and requirements of the front desk work, earnestly performed the duties of front desk service, and actively carried out various tasks. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center.
Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.
Third, strengthen study.
At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry. Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.
In short, at the end of 2008, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and work creatively to contribute to the all-round development of the reception center.
Annual Summary of Front Desk Work 5 After a year's work and study, I have gained a lot, gained more experience and understanding of doing hotel front desk work, and become more mature and able to bear more work pressure. So in this year's work, I am often praised by leaders, which makes me more motivated to face the next work. Now I will summarize the work of the front desk this year as follows:
First, at the front desk.
This year is my biggest progress year. I can only say that society and work train people far more than schools. The front desk work seems simple, just like the front desk of a company, but in fact, I will find that the difficulties and challenges involved are not much easier than other jobs. Because as receptionists, we represent the image of the company. No matter how you treat people or at other times, you should pay attention to your image and always show your best side. Moreover, the front desk of our company is also engaged in administration and logistics, which fully exercises my processing ability and strengthens my communication with my colleagues in the company. And this year, our front desk assisted the supervisor to adjust and change the company's rules and regulations according to the requirements of the leaders. In the process of these work, we have a deeper understanding of our company's rules and regulations and understand its connotation.
Second, personal quality improvement.
In this year's work free time, I will not waste it, but actively enrich myself by reading books and watching teaching videos, so that I can be more handy in dealing with people and working. When I encounter difficulties in my work, I will try my best to solve them by myself. If it can't be solved, I will also pay attention to observation and study when I ask my colleagues for help, so as to ensure that I can deal with the same problem quickly and flexibly in the future without the second help of my colleagues. It is because of this personality and behavior that I have grown so fast this year. Of course, this is also inseparable from the company's intention to train me. In a word, I am indispensable to myself and the environment.
Third, the work plan for next year
I will continue to maintain my work status this year and take the initiative to find my own shortcomings in my work. Next year, I will strengthen targeted training for my own shortcomings, improve my work ability and personal accomplishment, so that I can continue to grow in my work next year, undertake more important tasks, and work hard for the development of myself and the company. And next year, I plan to improve my skills by self-learning _ _ _ _ _, so as to better complete the tasks assigned by the company, which will not only find the goal and direction of promotion for myself, but also bring convenience to the company.
Annual Summary of Front Desk Work 6 Time is always fleeting. I have gained a lot from working in the company for one year. Since taking office, I have worked hard to adapt to the working environment and new work at the front desk, earnestly performed my duties and successfully completed various tasks. The work of the past year is summarized as follows:
First, study in practice and try to adapt to work.
This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work materials at the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. A short year has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... bit by bit, I can learn, make progress and benefit a lot from my work.
Second, learn the company's corporate culture and improve yourself.
Joining this huge crowd, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which is the essence of culture, and I think it is also the driving force to inspire every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also use these ten words to ask myself to devote myself to my work with an optimistic attitude and do a good job in a down-to-earth manner. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself.
The work in the past year has also given me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for professional consultation. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; But these experiences have also made me mature, and I have considered all kinds of problems more comprehensively to prevent similar mistakes from happening.
I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!
Annual Summary of Front Desk Work 7 Time flies, and I have been working in xx Property Company for one year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent receptionist is a long process. Summarize this year's work.
I. Main work contents
Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Accept all aspects of information, including the owner, decoration unit, real estate company, construction unit and other information, notify relevant departments and personnel for processing while making records, track this process, and pay a return visit after completion; Making, sending and filing letters and documents.
Second, study.
The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of Director xx, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company.
I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In xx's work and life, I deeply realized that the details can not be ignored and careless; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success; Work and study have expanded my talents; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors.
Third, the work plan for next year
Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve the reception process and etiquette at the front desk; Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.
Fortunately, I just graduated from school and can join the excellent team of xx. Xx's cultural concept and the working atmosphere in the front hall have unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in the new year's work!
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