1. Use the rice diary to complain on the shopping platform first. After logging into the account, enter the "My Order" or "Customer Service" interface, click the "After-sales Service" or "Complaint Suggestion" button, fill in relevant information and submit a complaint. The customer service staff with a meal diary will reply to your complaint in the shortest time.
2. If there is no result in the internal complaint of the rice diary, you can contact the consumer association or relevant regulatory agencies to make a complaint, and the consumer association and relevant regulatory agencies can provide more authoritative mediation and arbitration services to safeguard the rights and interests of consumers.
If your rights and interests are damaged, you can contact a lawyer for legal rights protection. Lawyers can provide professional legal advice and litigation services according to specific circumstances to protect your legitimate rights and interests.