What if the basic information obtained by Docs is abnormal?

1. Check whether the network connection is normal and ensure the data transmission is unimpeded.

2. Check whether the document communication system fails, and try to restart the system or contact technical support personnel to troubleshoot.

3. Check whether there is any problem with the data source, such as whether the data format is correct and whether the data is complete.

4. If the above methods can't solve the problem, you can consider consulting professional IT maintenance personnel or changing to other data sources.