1. message classification registration: the tax department will classify and register the received messages. According to the nature and urgency of information, they are divided into different types of problems, such as consultation and complaints.
2. Problem investigation and handling: For different types of messages, the tax authorities will take investigation and handling measures. For consulting questions, it will provide accurate tax policy and tax process explanation; Complaints will be investigated and verified, and improvement measures will be taken or complaints will be handled according to the actual situation.