1. Use standard charger and data cable to charge. Non-standard chargers and data cables may not be compatible with mobile phones, resulting in no charging. It is recommended that you replace the standard charger data cable for comparison test. If the standard charger and data cable are faulty, please go to vivo customer service center for testing.
2. Check the charging port of the mobile phone for foreign bodies, corrosion, dirt, liquid and other phenomena. If there is such a phenomenon, please go to the vivo customer service center for testing.
3. If the mobile phone is not used for a long time or automatically turned off at a low battery level, the battery is in an overdischarge state. It is recommended that you charge it for 30 minutes before checking.
4. If the above methods can't be solved, please back up the mobile phone data in advance and take the mobile phone to vivo customer service center for testing and processing. (Inquire about the address of vivo customer service center: go to official website /vivo Mall APP-My-Website or vivo official website Webpage-Sliding Bottom-Service Support-Service Website Inquiry-Select provinces and cities to inquire about the address of customer service center).
Tips: It is recommended to call the staff of the service center in advance before going to ensure that the staff will go to work during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.