1, call 12306 Customer Service Tel: 12306 Customer Service Center Tel: 95 105 105. You can dial by landline or mobile phone, and choose the corresponding service type and language according to the prompt voice. After entering the manual service link, you can communicate directly with the customer service staff.
2. Log in to 12306 website for online consultation: on the login page of 12306 website, click the "Customer Service and Help" button in the upper right corner of the page and select the "Online Customer Service" option. After entering the online customer service page, you can chat with the customer service staff online.
3. Consult through WeChat official account: you can follow 12306 WeChat official account, enter the "12306" page in WeChat official account, and select the "online customer service" option. After entering the online customer service page, you can chat with the customer service staff online.