Customer service telephone number of Pacific countries: 95500
Pacific online auto insurance hotline: 10 108888 to 2, or you can consult directly online.
Online service hours: 8:00-20:00 on weekdays and 9:00- 18:00 on weekends.
Claim process and how to inquire.
After the insurance accident, the owner shall handle the Pacific auto insurance claim process according to the following steps:
1. Report: After the vehicle accident, please report it to the public security department immediately, and call China Taibao 95500 national customer service hotline in time to report it, and follow up the claim according to the informant's prompt.
2. On-site handling: After receiving the report, the insurance company will arrange the surveyors for on-site handling. The surveyor will prompt the owner of the vehicle what claim materials need to be provided, and these materials need to be submitted to the insurance company in time after the accident is handled.
3. Fixed loss: Pacific Auto Insurance Company needs to fix the loss before vehicle maintenance. Some insurance companies provide some distinctive services in this step, such as the unique RAS quick loss assessment service of Dida Auto Insurance Company, and printing loss assessment sheets on the spot for small cases. It takes only 3 minutes at the earliest to complete all claims operations such as survey, loss determination and on-site printing, which greatly speeds up the claim settlement and is convenient for customers.
4. Claim mediation, submission of claim materials: the car mainly pays attention to collecting all the corresponding claim materials as required, and after the accident is handled, submit the claim materials as soon as possible according to the tips of Pacific Auto Insurance Company, so that the insurance company can pay in time.
5. Review the claims: After receiving the claims submitted by the owner, the insurance company will complete the examination and approval as soon as possible according to the internal process. Individual customers can get compensation through transfer, and they need to provide bank card information and fill in the authorization letter.