In the era of continuous progress, the number of letters of guarantee is increasing. Letters of guarantee are generally bills issued by individuals or units to superior organizations or collectives under the condition of guarantee. Are you still at a loss to write a guarantee? Here are eight service quality guarantees I collected for you. Welcome to share.
Service quality guarantee 1 to Guangzhou xx-x:
Guangzhou xx-xxx Co., Ltd. made a written commitment to the project maintenance period, project maintenance content, operation and maintenance service requirements, service response level and other aspects required in the bidding document of Guangzhou XX-XXX "XX-XXX-X Information System Operation and Maintenance Service Project". The specific commitments are as follows:
First, the duration of the project.
Our company promises that the construction period of this project is: after the contract is signed, the maintenance period is X years.
Second, the project maintenance content
Our company promises to fully meet but not limited to the specific project maintenance contents required in the bidding documents numbered xx-xxx-x-xx-xxx-x in the operation and maintenance services.
Third, the project service response level
According to the service response level of the project, our company makes the following commitments:
(1) The customer service center established by our company provides fixed 7x24 telephone fault handling service.
(2) Time limit for our technicians to respond: our technicians must respond within 5 minutes after receiving the fault, and record the fault phenomenon in detail.
(3) Time limit for troubleshooting: Our company guarantees to solve the problem within 1 hour in general and within 3 hours at the latest.
Fourth, maintain the quality of service
(1) should be able to accurately diagnose and inform the user of the cause of the fault within 10 minutes, and the diagnosis error rate should be controlled within 5%. And explain to the end users the reasons for the failure, possible consequences and measures to be taken. Complete the maintenance of the faulty equipment within the response time, and the maintenance personnel shall strictly abide by the maintenance procedures.
(2) Our company promises to set up a hardware emergency maintenance team to respond and report to key positions and emergency failures in time, and the maintenance of faulty equipment shall be supervised and implemented by specific technicians designated by the purchaser.
(3) In the process of fault repair, users' work or application data of the system may be affected, and users' opinions should be sought before handling.
(4) If the machine is sent for repair, it is necessary to protect the storage devices such as disks. Please back up user data before sending it for maintenance.
(5) For the faulty equipment within the warranty scope, the service provider shall coordinate the product supplier to implement the warranty on behalf of the buyer within the scope authorized by the buyer, and supervise the timeliness and quality of maintenance.
(6) For the maintenance of desktop equipment with hardware failure outside the warranty period, if it is necessary to replace spare parts, please ask the organization designated or authorized by the original manufacturer to test the quotation, purchase spare parts at a reasonable price according to the standard or higher configuration of the equipment, and install and debug them. After passing the test, the user will approve it in writing, and the cost of replacing spare parts will be borne by our company.
Five, hard disk data confidentiality
Our company promises to undertake the obligation and responsibility of keeping relevant confidential information for users when carrying out maintenance, repair or repair services for users. At the same time, our company will take the initiative to require all front-line service personnel to sign confidentiality agreements with users. If the machine is sent for maintenance, our staff need to protect storage devices such as disks. Please back up user data before sending it for maintenance.
Six, the project personnel commitment
Our company promises to set up a project team of X people for this project. The project team of Guangzhou Urban Drainage Monitoring Station consists of X project managers, X resident engineers and X second-line support emergency engineers.
Seven, bidding requirements commitment
1. Our company promises to provide the original brand-new equipment of the manufacturer, which meets the relevant quality standards put forward by the state and users. If other brands of equipment/components are provided because the manufacturer cannot provide them, our company will clearly explain and list the comparison table of product performance and market situation, and put forward the quality assurance commitment.
2. The products purchased this time are non-imported products (imported products refer to products that enter China through customs declaration in China and are produced outside the customs).
3. There are no energy-saving products purchased by the government in this project.
Eight. Other commitments
(1) Our company promises to provide 7x24 telephone response services, including telephone, email and fax services for all technical support, service requests and problem solving; Record, assign, track, manage and analyze all customer requirements; Respond immediately after receiving the call. Will arrange the maintenance engineer to reply to the user and determine the maintenance method; At the same time, inform and report all problems in time. Unlimited number of services.
(2) Our company promises to provide 5x8-hour resident service: Our company arranges X engineers to be resident at the user site to provide fault response and daily inspection services for users. For server system and network system failures, our company guarantees to solve them within 1 hour, and within 3 hours at the latest.
(3) Our company promises to provide on-site inspection of the system: Our company will regularly inspect the servers and core network equipment in the public area of xx-xxx, Guangzhou (see the implementation plan of project maintenance service for the inspection period), and put forward suggestions for improvement and optimization through regular inspection, maintenance and maintenance to ensure the stable operation of the equipment, prolong the life cycle of the equipment, and reduce the failure rate through maintenance.
(4) Our company promises to establish a perfect management system, formulate work flow and personnel assessment system (monthly assessment), and determine the job responsibilities of maintenance personnel (including working hours, rest and standby time, and distribution of working hours, etc. ), be able to track and supervise the work of maintenance personnel, and require complete documents.
(5) Our company promises to compile a maintenance manual (establish the corresponding system inspection guide and standardize the system inspection steps), establish a complete maintenance process document, unify the format and make a good classification, and finally establish a maintenance document library (predict the system state by using the daily accumulated faults and solutions).
(6) Our company promises to fully support the provision of emergency services, analyze common and key weak links, build a simulation test environment, find solutions and guide the on-site personnel to solve problems when the customer's computer equipment and systems have large-scale emergency failures or other reasons lead to insufficient service personnel.
Service quality assurance Article 2 I. Pre-sale service assurance
1. Assist your company to guide product selection;
2. Provide samples of the products ordered by your company, including product introduction, performance parameters, installation dimensions, installation and debugging, matters needing attention, etc.
3. Provide other technical data required by your company.
Second, the service guarantee in sales
1. Provide the contract products on time, with good quality and quantity;
2. On-the-way transportation, quality insurance and other services are provided by our company free of charge;
Third, after-sales service guarantee
1, the company has service outlets in more than 70 large and medium-sized cities across the country, and our office has full-time maintenance technicians and many years of experience in water supply and drainage system maintenance, which can fully meet your after-sales service requirements;
2. Guide the installation and debugging of water pump units;
3. If there are any problems in the on-site installation process after the products arrive, our company will make an installation plan according to the specific situation of users within 2 hours after receiving the notice to guide users to correctly install the connected water pump unit.
4. If the user really needs it, our company can arrange a special person to guide the debugging during the product debugging.
5, the warranty for two years, life-long maintenance.
(1) Three guarantees (including guaranteed repair, replacement and return) are implemented during the warranty period. If there is no man-made damage or improper operation, the goods will be returned.
(2) The warranty period expires: our company is responsible for lifelong maintenance, and the cost of spare parts shall be borne by the user.
6. Our company provides all-day after-sales service for users. After receiving the call for repair, the after-sales service personnel rushed to the scene for repair within 2 hours.
7. With regard to product maintenance, our company can be responsible for training the personnel designated by your company, and we can send someone to give guidance during product maintenance. During the warranty period, our company will provide normal maintenance services, including inspection, adjustment and lubrication of all systems.
8. After the products are delivered for use, our company will send people to provide follow-up services regularly;
9. After the product is delivered for use, our company will try its best to cooperate with you in providing services related to the product and strive to do better.
4. In the process of pre-sale, in-sale and after-sale service, our company will give an immediate reply or send personnel to solve any problems raised by your company;
Verb (abbreviation of verb) supporting products (motor, bearing, mechanical seal, etc. )
The supporting products are supplied by the supporting manufacturers designated by our company, and all quality problems are the responsibility of our company.
Intransitive verb xx Contact information of after-sales service of headquarters:
1, hotline: xxxx-xxxxxxxx
2. Fax: xxxx-xxxxxxxx
3. Contact information for after-sales service of 3.xx office:
4. Tel: xxxx-xxxxxxx
5. Fax: xxxx-xxxxxxx
Xxxxxx manufacturing co., ltd
Service quality assurance Article 3 Party A: (vehicle user): Ping An Taxi Company.
Party B: (Contractor)
In order to ensure that the taxi can stay in Cao Yao for five years. In order to ensure that each contractor can earnestly perform every clause of the contract, the contractor must guarantee to the company that:
Article 1: The contractor and the drivers employed by the contractor must guarantee to the company that during the five-year operation period, no major traffic accidents will occur in the operating vehicles, and no or less traffic accidents will occur. "The company shall abide by traffic safety regulations and relevant transportation management regulations, and shall not overload, overspeed and fatigue driving. (20 points)
(1) 20 points will be deducted for serious traffic accidents;
(2) 4 points will be deducted for general traffic accidents;
(3) If any slight bump is found, it shall be reported to the company in time, and a deduction of 1 minute will be made if it is not reported to the company for verification;
Article 2: In the course of operation, the contractor must guarantee to the company that the vehicle will be repaired at the maintenance station designated by the Association in time. Do not go on the road with illness, and must do a good job in the annual examination of the public security vehicle management office and the secondary maintenance and annual examination of the transportation management department according to the specified time. The contractor shall be fully responsible for the loss of the vehicle caused by the failure to repair the vehicle at the designated maintenance station. (20 points)
(1) 20 points will be deducted if serious losses are caused to the vehicle;
(2) If the vehicle is seized by the company and no vehicle loss is caused, 2 points will be deducted;
Article 3: Drivers employed by the contractor (including the contractor) must abide by the law, serve in a civilized manner, love the motherland and oppose separatism, and must hold a qualification certificate and a service supervision card before taking up their posts. It is necessary to keep the appearance of the vehicle clean, clearly marked, dressed appropriately, charged by the meter, not refusing to carry, not dumping passengers, not slaughtering passengers, not robbing passengers indiscriminately, not changing trains for no reason, not committing any criminal acts, and not losing money or complaining. (40 points)
(1) If the complaint is serious, 5 points will be deducted at a time;
(2) If the complaint is general and the attitude is not good, 3 points will be deducted at a time;
(3) If the complaint is average and the attitude is good, 2 points will be deducted at a time;
(4) Deduct 2 points for routine inspection of the company;
Article 4: The contractor and hired drivers must obey the leadership and command of the company and actively and seriously participate in various activities organized by the company. The contracted vehicle belongs to the company's assets, and the contractor must guarantee to the company that it will take good care of the vehicle and operate normally, and shall not transfer the vehicle in any way or under any pretext. (20 points)
(1) If illegal transfer is found and fails, 20 points will be deducted at one time;
(2) Do not obey the leadership and command, and do not accept educators, 5 points will be deducted at a time;
(3) Those who don't obey the leadership and don't receive education will be deducted 2 points at a time;
(4) Do not obey the leadership and command, do not participate in collective activities, 0.5 points will be deducted at a time;
Article 5: If the contract payment is not paid for more than 30 days, the company has the right to terminate the contract, take back the contracted vehicle and deduct 100 points at one time.
Article 6: The contractor must read the quality of service letter of credit carefully. After the expiration of the five-year operation period, the company will refund the risk deposit of 654.38+10,000 yuan to the contractor without deduction. Off-line vehicles are owned by the contractor. And reward 50 thousand yuan.
Article 7: If the total penalty points reach 100 before the expiration of the five-year operation period, the company has the right to immediately terminate the contract with the contractor and take back the contracted vehicles, and the risk deposit of 654.38+10,000 yuan will not be returned.
Article 8: The company shall carefully record the evaluation results, and each evaluation result must be signed and sealed by the contractor and summarized once a year. Every five-year total score 1 minute is equivalent to RMB 1000 yuan, which is deducted from the risk deposit 1 10,000 yuan, and the rest is returned to the contractor. The off-line vehicles are owned by the company.
Article 9: During the operation, the contractor must maintain the vehicles. After the expiration of five years, the vehicle will go offline. The company should carry out technical appraisal of the vehicle. If the vehicle is seriously damaged, the company will deduct an appropriate amount of vehicle depreciation fee from the risk deposit.
Article 10: The liquefied gas device of the contract vehicle shall be put into use by the agreed gas filling station. The contractor must make a credit guarantee to the company before picking up the car, and the contracted vehicle must go to the gas station designated by the association to refuel. The company can give up the agreement after receiving the credit certificate from the gas station. Otherwise, the company can deduct 3 points from the contractor's total score.
This letter of credit is in triplicate, one for the company and the contractor, and one for the record of Lhasa Transportation Management Office.
Company Signature: Tibet Ping 'an Car Rental Co., Ltd.
Signature and seal of the contractor:
date month year
In the first half of this year, some lines of our company were informed criticism by the higher authorities because of the shortcomings in operation management and service, and the operation violation rate was higher than the average level of the same industry. Here, we sincerely apologize to the general public who have always cared about and supported us. In order to further standardize the internal management of enterprises, effectively reduce illegal operations, improve the level of public transport services, achieve the goal of good public transport order, high service quality and beautiful environment, and provide faster, safer and more comfortable public transport services for the general public, our company guarantees the following services:
First, strengthen the service awareness and service skills training of drivers and passengers, provide civilized service, treat guests courteously, prohibit service taboos, and ensure the warm and comfortable carriage service for passengers.
Two, the implementation of the "two washing a day" vehicle cleaning system, to ensure that the appearance of the car to achieve the "eight no two" standard.
Three, signs, warm tips posted standard, complete, no omissions, flight attendants report to the station in a timely manner.
Four, standardize the operation, according to the approved route, according to the approved stop.
Five, to carry out car care activities, take the initiative to help take care of the old, weak, sick, disabled, pregnant, holding a baby.
Six, complaints handled within 5 working days, and strive to improve the quality of service during the year.
Company service complaint (or report) telephone number: 0755-83938000. The general public is welcome to supervise and make comments. Our company guarantees that everything has an answer.
Shenzhen Zhongnan Bus Company Limited
20xx September 16
Service quality assurance Article 5 Yutian Transportation Branch of Tangyun Group:
In order to implement the high-quality service of the passenger dedicated line contractor, drive in a civilized way, further standardize the business behavior, give full play to the overall advantages of our group's specialized road passenger transportation, and improve the level of competition in the same industry, as the contractor of the (Yutian-Yahongqiao-Tangshan) line, I assure Yutian Transportation Branch of Tangyun Group that:
1, in strict accordance with the approval line;
2. Ensure that the operating procedures are complete and effective;
3. Abide by the rules for hiring drivers and flight attendants;
4. Do not raise the fare privately, and strictly implement the fare according to the regulations;
5, to ensure the correct use of tickets, do not use private bills and do not refuse to pay tickets by car;
6, to ensure that within the scope of the provisions of the crew, do not refuse to leave the guests;
7. Smile service, warm and thoughtful, provide sincere service for passengers, patiently answer passengers' questions, enthusiastically help passengers solve problems, accept passengers' suggestions or opinions with an open mind, and be more careful when providing services for key passengers.
8. I promise that in the future production and business activities, I will strictly implement all laws, regulations, rules and standards related to road passenger transport. If there is any violation, I will voluntarily accept the punishment of relevant departments and companies.
License plate number: XXXX
Commitment: XXX
20xx year x month x day
Service Quality Assurance Article 6 Through this service quality training, in order to implement the Measures for the Administration of Taxi in Zhongshan City, the Detailed Rules for the Implementation of Quality and Credit Assessment of Taxi Enterprises in Zhongshan City and the company's taxi management regulations, and ensure standardized business practices, I guarantee the service quality of taxis as follows:
(a) consciously abide by the relevant laws, regulations and rules of the state, province and city, be honest and trustworthy, compete fairly, fulfill social responsibilities, and provide safe, high-quality and convenient transportation services for the society.
(two) adhere to the purpose of "passenger first, service first", abide by professional ethics, abide by service commitments.
(three) love their jobs, be loyal to their duties, warm hospitality, quality service, civilized language, polite hospitality, respect for passengers. Provide warm, thoughtful, civilized, polite, safe and comfortable services for passengers.
(4) Take it seriously and actively cooperate. In the city's key taxi service quality inspection areas and window service units (such as bus stations, urban rail stations, passenger terminals, etc.). ), must strictly abide by the taxi industry management and on-site operation order, standardize service behavior.
(5) Fasten your seat belt (including reminding passengers to fasten it), do not overload, drive smoothly, do not overspeed, drive in a civilized way, do not detour, do not smoke, do not eat or make phone calls.
(6) Do not refuse to take a taxi, do not bargain, do not solicit others to ride together, do not change cars halfway, strictly follow the charging standards of the Price Bureau, implement taxi meter charging, and do not bargain with passengers.
(seven) to do a good job in the daily cleaning of the appearance of the car. Keep and maintain the surveillance video system and GPS "four in one" system.
If I violate the above commitments, I voluntarily accept the punishment of the traffic management department and the company.
Commitment:
date month year
Chapter 7 of Service Quality Assurance requires drivers to assure the society in seven aspects:
1. Taxi drivers are polite and enthusiastic, operate in a standardized way, insist on using civilized language, and do not refuse to carry, detour or abandon passengers halfway.
2. Drivers should be clean and tidy, behave in a civilized manner, and provide bright license service. He is not allowed to smoke in the car or use his mobile phone while driving.
3. The taxi should be clean and tidy, with no peculiar smell and sundries inside, neat cushion covers and complete service marks.
4. Consciously abide by traffic laws and regulations, do not stop and make sharp turns, do not run red lights, and do not honk the horn in the no-singing section to keep the car in good condition and ensure the safety of passengers.
5. In the course of operation, passengers can refuse to pay the fare if the driver fails to record the price, charge fees according to regulations or give tickets voluntarily.
6. Obey the management of the company, actively participate in various activities organized by the company, and participate in the safety organized by the company on time? Meetings, training and education shall not be absent without reason or entrusted to others.
7. Consciously maintain the stability of the industry, do not use taxis to engage in activities that disrupt public order and hinder the normal operation of taxis, do not use taxis to engage in illegal and criminal activities or assist others in illegal and criminal activities, and obey the emergency dispatch management of the government and management departments.
Guarantee of service quality Article 8 Public transport serves the travel of urban people. In order to improve the quality of passenger service, meet the needs of passengers, ensure the safety of passengers' lives and property, and earnestly achieve quality service, civilized service and polite hospitality, the following guarantees are made:
A, in accordance with the unified management of urban public transport (unified management, unified dispatching, unified parking, unified settlement, unified identification, dressing the, unified service standards, unified safety management, unified management files, unified statistical reports) requirements for management.
Second, all urban passenger vehicles meet the requirements stipulated in the Classification and Grade of Operating Passenger Cars (JT/T325) issued by the Ministry. The technical conditions of the vehicles meet the national standards, and the vehicles are in good condition, which can ensure safety.
Three, seriously implement the safety production operation rules, safety production responsibility system, safety production supervision and inspection, safety production management system for drivers and vehicles.
Four, conscientiously implement the "production safety law", "road traffic safety law" and "road transport regulations", adhere to the policy of safety first, prevention first, implement the responsibility system for production safety, and clarify the responsibilities of each post. Passenger vehicles that require to enter the station must have a safety checklist card, and they can only be reported for operation after the licenses are complete.
Verb (abbreviation of verb) service quality management:
First, in accordance with the relevant provisions of the Ministry of Communications, establish posts and personnel, and establish and improve the post responsibility system;
Two, the staff have the basic work quality and good professional ethics, dress in civilized language, receive training and show certificates;
The third is to set up facilities and service signs such as passenger route map, shift schedule, mileage fare schedule, passenger travel instructions, passengers and vehicles entering and leaving the station in an eye-catching position.
Operation management of intransitive verbs;
First, organize the operation according to the business scope, operation mode, operation area, route and frequency approved by the transportation management organization;
The second is to sign a pit stop operation agreement with the carrier, and both parties will perform their respective duties according to the agreement to ensure the cleanliness of passenger vehicles;
The third is to establish the management responsibilities of passenger transport operators, passenger vehicles and employees, and establish basic management ledgers;
Fourth, establish a statistical report system.
Seven, safety management:
First, implement the three-product inspection system and strengthen publicity and education;
Second, equipped with vehicle safety inspection facilities and security personnel, the implementation of the first inspection after the operation system;
Third, strengthen the inspection of outbound vehicles and prohibit overcrowding;
Eight, the collection and payment management:
First, strictly implement the national and provincial freight rate policies and the "Detailed Rules for the Implementation of Charging Rules for Bus Passenger Stations in Shanxi Province" and other regulations, and shall not misappropriate or deduct freight charges;
Two, in accordance with the provisions, pay the transportation management fee to the transportation management institution on time and in full.
Nine, consciously abide by the provisions of the road transport industry management, obey the management and supervision of transport management agencies at all levels.