Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".
Before the end of 20021,the number one service will be realized by the service convenience hotline, and the merged hotlines in all regions will be unified as "12345 government service convenience hotline", providing "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, and make the service convenience hotline connect faster, distribute more accurately and operate more realistically.
Id card introduction
When citizens who have reached the age of 16 apply for resident identity cards for the first time, they should bring their household registration books to the local police station or the accreditation center. When citizens under the age of 16 apply for resident identity cards for the first time, they should bring their household registration books and be accompanied by their guardians to apply.
Guardians generally need to provide proof of identity. When the citizen and guardian are not in the same household registration book or the guardian is not the head of the household, it is also necessary to provide guardianship certificates, such as birth certificates, and take photos with citizens under the age of 16 on the spot for archiving to ensure the accuracy of citizenship under the age of 16. Due to the need to collect portrait and fingerprint information on site, it is not allowed for the guardian 16 to apply for a resident ID card for the first time, and the guardian and himself must be present at the same time to apply.