What does customer service include? Great gods, help!

The main contents are as follows: 1. Receiving and visiting customers is the main way of direct contact between enterprises and customers, which can timely understand customers' requirements and opinions and is one of the main channels for collecting technical and economic information. Receiving customers mainly includes visiting reception, handling letters and calls. Visiting customers is an annual planned and targeted visit organized by enterprises, which can be combined with imitation, sales and maintenance. 2. Consulting services Consulting services refer to enterprises providing intellectual services to users by using various professional knowledge, including business consulting services and technical consulting services. Business consulting service is to introduce various business situations of enterprises to customers, answer various questions raised by users, and help them buy products according to various requirements of customers. Technical consulting service refers to introducing product quality, performance and main technical parameters in detail, providing customers with samples, catalogues and instructions for use, and introducing technical and economic indicators such as production technology, testing methods and energy consumption. 3. Quality "Three Guarantees" service mainly refers to the discovery of product quality problems under the specified conditions of use and during the warranty period. The enterprise is responsible for warranty, replacement and return for users, and also bears the economic losses caused by it when necessary. Enterprises should be in line with the spirit of "quality first" and being responsible to users, define the scope of three guarantees and the warranty period, and distinguish responsibilities. 4. The installation and debugging of this service is directly related to the performance of products, ensuring the economic benefits of customers, and then affecting the competitiveness of products and the reputation of enterprises, especially for highly technical products. 5. Spare parts supply to eliminate customers' worries is an important content in sales service. Production enterprises should correct the business idea of "attaching importance to the main engine but neglecting accessories", arrange spare parts production in a planned way, and organize spare parts supply through various channels to facilitate users to purchase in time and solve their difficulties. 6. After the technical training products are sold, the enterprise must also deliver the technology to the users. Only in this way can display users use the product correctly, make it run normally and play its role reasonably and efficiently. Enterprises should determine the training content according to the requirements of customers. There are many ways of technical training services, and customers can be invited to hold technical training courses in enterprises; Organize training courses for local customers in areas where customers are concentrated; Combined with on-site service, training courses are held in the process of serving customers. 7. It is an effective way to strengthen the relationship between production and demand and improve the reputation of enterprises to visit customers regularly for product inspection, repair and maintenance services, solve product failures on the spot and ensure the normal use of products. 8 special service enterprises should make use of their own scientific and technological conditions to expand the scope of services and carry out a variety of special services to meet the special needs of different users; For example, to carry out product rental services. Output of customer service