A few days before the month-end service, the month-end door-to-door service is the assessment period. Yue Yue doesn't know what habits the customers' family members have. If she doesn't handle the relationship with customers well, it is likely to cause customers' dissatisfaction and be refunded. Yue Yue often feels a lot of pressure.
So, first of all, Dorset should pay attention to the following points when going to the customer's home. If we do well, we can still get the respect of the employer without being rewarded. Let's have a look!
1, introduce yourself
The new moon is clean and tidy, dressed appropriately and dressed without exaggeration. Bring slippers and household clothes, and greet customers politely and enthusiastically after entering the door, but remember that the noise is too loud.
Take the initiative to provide various employment certificates, health certificates and ID cards after entering the door for customers to check their identities.
Step 2 change shoes and wash your hands
Don't look at a simple little detail, many customers are very concerned. After putting the shoes away, washing hands shows that Yue Yue loves cleanliness and cares about the hygiene of customers' homes. This kind of behavior is very beneficial.
3, familiar with the whole environment
Let's take a look at several rooms, where we live, change our household clothes in the room where we live, put away our belongings, do a good job of basic cleaning up and get familiar with the whole environment.
4. Understand the baby's basic physical condition
Take out your notebook, take your baby's temperature, and observe jaundice, eczema, navel, little ass, etc. , and make records. If there is no problem, do a good job of prevention. If there is a problem, discuss the solution with the parturient and carry out timely and effective prevention and care.
5. Ask about the maternal physical condition.
Maternal constitution can be divided into cold constitution, hot constitution, deficiency constitution and solid constitution. According to the physique, make a nutrition meal plan and put forward the menu of moon meal. The most important thing is to know Ma Bao's eating habits and hobbies, which can not only ensure Ma Bao's love for moon meal, but also ensure her nutrition and health.
Step 6 check the project
Step 1: Whether the baby products are complete, and see if there is any damage or abnormality. Discuss with customers whether it is necessary to add defective products as long as they work normally. Don't force customers to buy things.
Step 2: Clean and disinfect articles, mainly bottle disinfection.
Step 3: Organize the articles, and put the baby bottles, medicines, daily necessities and clothes for babies and parturients in a fixed place.
7. Arrange a moon meal
In particular, many women think that they can't drink too much soup in the first half of the month, which will block milk, but it depends on the specific situation of milking in Ma Bao to arrange their diet.
If less milk crucian carp soup, sparerib soup and trotter soup are ready, both soup and meat should be eaten, mainly for lactation; If there is more milk, you can make more vegetable soup to increase the amount of vegetables. Of course, we should also eat meat and reduce it.
8. Understand the medication care of infants and parturients.
Here is mainly to ask the doctor's advice, nursing requirements and medication standards, such as vitamin D supplementation for infants and probiotics prescribed by doctors. But don't advise what medicine to take, follow the doctor's advice.
9. Understand your baby's daily situation.
Instruct Ma Bao to nurse the baby in a correct and comfortable posture. If it is milk powder feeding, read the milk powder instructions carefully, and be sure to carefully observe the water temperature and the ratio of milk powder to water, and don't act rashly based on existing experience.
10, inquiry requirements
You should take the initiative to ask customers what special requirements or hopes they have for you at the first time, so that you can meet customers' needs as soon as you do things, quickly improve customers' satisfaction with you, and increase the intimacy in the future.
I shared with my sisters 10 what I had to do on my first day here. You can remember! At ordinary times, communicate with experienced Yue Yue around you and learn some of their experiences and methods.
I want to sum up experience and lessons in my daily work and life, study more and think more. Clear thinking at work, pay attention to communication, talk less and do more, and take care of the baby with your heart. If you do well, your customers will definitely feel respect for you. I believe you!