Hotline 12345 mainly deals with various non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.
Hotline 12345 does not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, as well as matters that have entered the petition channel. Do not accept matters within the responsibilities of the Party Committee, the National People's Congress, the CPPCC and the military, and do not accept matters involving state secrets, commercial secrets, personal privacy and violations of social order and good customs. The mayor's hotline 12345 was officially opened in February1June, and the Langfang Municipal People's Government Office is responsible for its maintenance and operation. At the beginning of the opening, there were two lines, which could answer two calls at the same time, and six staff members were responsible for answering, recording, assigning, supervising, counting and analyzing. Due to the limited conditions, the work at that time can be simply summarized as "one phone, one pen and one notebook registration". With the increasing interaction between the government and citizens, the number of telephones has increased rapidly, and the original equipment can no longer meet the needs of daily work. On June 29th, 65438+1October 19, 12345, the mayor's special telephone was upgraded from "two lines and two characters" to "four lines and four characters", adding automatic recording, fax and other functions, which solved the problem of difficulty in dialing the mayor's special telephone.
265438+February, 2004 1 day, 96 189 mass service hotline was officially opened to receive and handle the demands of people in all aspects of production and life within their respective administrative areas 24 hours a day. 265438+In March, 2004, in order to better serve the people of the whole city and make it convenient for the people to dial, two hotlines, 12345 and 96 189, were operated in parallel, and two answering desks were set up to answer calls from citizens 24 hours a day.
Second, the scope of acceptance
1, grassroots units and people put forward reasonable suggestions and criticisms on the work of the Municipal People's Government by telephone;
2, grass-roots units and the masses of the people by telephone to the administrative organs and laws and regulations authorized with the function of managing public affairs organizations and their public servants to reflect the performance of their duties;
3, grass-roots units and the people through the phone to reflect the social public management issues;
4 other issues raised by grassroots units and the masses by telephone shall be solved by the municipal government and government departments.
The following matters will not be accepted
1, which violates the Constitution, laws, regulations and policies;
2. Use uncivilized language, insult others, slander or attack others or institutions;
3. Not within the jurisdiction of this Municipality;
4. It has been or should be resolved through legal channels such as litigation, arbitration and administrative reconsideration;
5, reflect the suspected crime, should be handled by the judicial organs;
6 matters that have been accepted by the higher authorities or other competent authorities;
7. The problems reflected belong to emergency rescue (such problems should be directly and promptly asked for help from special emergency rescue systems such as 1 1, 12);
8. The appeal is not clear, there is no specific appeal content, and the same fact repeatedly calls the hotline;
9, does not belong to the scope of administrative functions;
1. Without real name and contact information, the claim for rights protection cannot be verified;
1 1, reporting illegal matters obviously lacks factual basis and refuses to provide real name and contact information;
12, other matters that should not be accepted by the government hotline.