According to the specific situation of our city, the Wugang Municipal Party Committee and the Municipal Government attach great importance to maintaining the stability of the entitled groups and put the petition work of the entitled groups on the important agenda of the party and government work. First, a working group for retired soldiers was set up, headed by the executive deputy mayor and composed of relevant personnel from the Municipal Political and Legal Committee, the Public Security Bureau, the Civil Affairs Bureau, the Bureau of Letters and Calls, the Finance Bureau, the Human Resources and Social Security Bureau and other units. The office is located in the Municipal Bureau of Letters and Calls to arrange special funds to ensure strong leadership and funds are in place. The second is to establish a responsibility mechanism for maintaining stability. In accordance with the principle of territorial management, the city has established a petition working mechanism such as "protecting the township (town), protecting the village (town) and protecting the people in the village", with 24-hour zero reporting. Divide the responsibility into relevant units, implement the responsibility system layer by layer, and implement the object to the unit and the people. In order to strengthen the responsibility, the municipal government included the military-related stability maintenance work into the important content of the year-end performance appraisal, and implemented the "one-vote veto". The third is to establish a regular visit system. For the key visitors in the military-related groups, the leaders of the Municipal Youth League Committee will lead the team, cooperate with relevant functional departments, invite representatives of letters and visits to visit regularly, publicize policies face to face, and do a good job in explanation and persuasion. Strong leadership provides organizational guarantee for maintaining the stability of special care recipients in our city.
Second, strengthen training and enhance ability.
The key to doing a good job in maintaining stability in letters and visits is the quality and professional ability of special care workers. The special care groups in our city have complex personnel and different needs, which require high quality and strong ability of staff. There are many township civil affairs workers in our city, and their quality is uneven. Therefore, we should provide professional training for the special care workers in each township every year. Organize the special care personnel of the Bureau to focus on business study every month, and discuss some problems raised by the special care recipients. Over the years, through various forms of business study, training and experience discussion, the overall business quality and ability of employees have been continuously improved. The questions raised by the entitled groups should be qualitative and accurate, and the answers should be well-founded and handled properly. Business personnel have good professional quality, which is the premise and guarantee to do a good job of special care and stability.
Third, publicity and education are in place.
In recent years, our city has attached great importance to the promotion of preferential policies, and carried out publicity and education activities through radio and television, banners, billboards, printing and distributing brochures on preferential policies, holding symposiums and other forms, thus strengthening the ideological education of the entitled groups. In recent years, our city * * * has printed more than 30,000 brochures on preferential policies, which are distributed to the entitled groups by towns and streets, and published policies and regulations on preferential treatment in the columns of township government affairs and village affairs, and publicized all the people, categories and amounts who enjoy preferential treatment on the websites of the municipal government and civil affairs, so as to be open, fair and just, so that the majority of entitled groups in the city can understand the policies and abide by the rules. Publicity and education have laid a solid foundation for the stability of the entitled groups.
Four, well organized, effective measures
There is nothing trivial about letters and visits. Leaders at all levels in our city attach great importance to the work of letters and visits ideologically and regard maintaining the stability of letters and visits as a political task. Guided by Scientific Outlook on Development, all levels in our city are full of love and do a good job in letters and visits. First, ensure that every complaint has an echo and a result, and strive to solve the practical difficulties and problems of the complainant. The second is to ensure that the pension benefits for special care recipients are in place in time, and the problems that cannot be solved are well explained. Civil affairs departments give full play to the role of functional departments, provoke the heavy responsibility of maintaining the stability of special care recipients, and establish a petition responsibility system in the petition work, with responsibility to people and cases to people. A reception day system for letters and visits has been established, and leaders have concentrated on receiving and handling letters and visits, solving problems at the grassroots level, and ensuring that special care recipients do not go beyond petitioning or petitioning in groups.
Five, strengthen contact, grasp the dynamic
In order to do a good job in maintaining the stability of letters and visits and solve problems, we must obtain letters and visits information. The phenomenon of civil letters and visits, like other things, has a process of gestation, formation, development and evolution. It is necessary to collect valuable information in time, grasp the precursors of letters and visits in time and accurately, firmly grasp the initiative of maintaining stability in letters and visits, take precautions, nip in the bud, and solve the contradictions in letters and visits at the grassroots level in time. Starting from reality, the city has established a civil affairs information network. First, the township civil affairs office clearly designates a special person to be responsible for information management; Second, pay attention to strengthening the horizontal information contact with the civil affairs of neighboring counties; Third, identify information workers among the high-risk military-related petition groups, obtain information, and grasp the petition dynamics of military groups in time; The fourth is to use the "August 1" and Spring Festival symposiums to convene representatives of various entitled groups, listen to the voices of entitled groups, understand their needs, solve problems for them in time, and ensure stability.
Six, establish a system, strict policy
Special care recipients are no better than other members of society, with high overall quality, high policy level, well-informed, organized and special needs. Once there is injustice and the procedure is not followed according to law, the whole group will gather to petition. Therefore, our bureau has strictly controlled policies and formulated a series of long-term management systems to solve the problem of the treatment of special care recipients. First, strictly control the policy and never talk nonsense. An important reason why special care recipients keep petitioning is that different policies are implemented in a few places, which leads to mutual comparison. For example, 208 people in our city were recruited for the war. They compete with other provinces and regions and strongly demand to solve the treatment of participating in the war, but our city strictly controls the policy and refuses to handle it on the grounds that there is no policy basis; The second is to formulate a file management system. Archives shall be managed by special personnel with clear responsibilities, and the procedures for examination and approval of archives shall be established to ensure the authenticity of archival materials and control veterans to implement preferential treatment from the source. The third is to formulate a feasible examination and approval system for the treatment of special care recipients. The internal examination and approval procedures of the Civil Affairs Bureau are set up, and the whole process of discipline inspection and supervision is supervised, approved by the director, and can only be reported after the approval of the director, insisting on who is responsible for the examination and approval to ensure the transparency and accuracy of the examination and approval; Fourth, establish a post performance appraisal system. At the beginning of the year, the bureau signed a performance appraisal responsibility form with all the staff of the special care unit to ensure the quality service of the staff and the timely and full payment of the treatment of the special care recipients. Under this strict management mode, the treatment of special care recipients such as disability assessment, returning home sick, and nuclear-related personnel involved in the war in our city is very fair and transparent. There is no petition to solve unfair treatment.
Seven, spiritual comfort, supplemented by material care.
In recent years, in accordance with the policies of the higher authorities, the city has comprehensively started the short-term recuperation work for key entitled groups, established a one-stop service settlement platform for medical security for entitled groups, and implemented a temporary assistance system for entitled groups with priority in housing difficulties and extremely poor entitled groups. In recent years, Shaoyang Baoqing Psychiatric Hospital has come to two or three towns and villages in our city every year to carry out free clinic activities for key special care recipients and send warmth to them. This work won the hearts of the people. In the past three years, our city has insisted on carrying out short-term recuperation activities for key special care recipients, and has carried out short-term recuperation for more than 500 key special care recipients, and the special care recipients have responded well. The one-stop service platform for special care and medical security provides convenience for the majority of special care recipients, who get medical treatment that other social workers can't get, and solve some practical difficulties for them. The above measures strongly show that the entitled groups have made contributions to the country and the people in the past, and the party and the country have not forgotten them. They have received special preferential treatment from the state and social recognition, and their sense of honor and happiness has been significantly improved. Although the material care is limited, they have been greatly comforted in spirit, and this sense of pride and satisfaction has stabilized their hearts.