1. Confirm whether the order status is normal. Check the order status on SF official website or mobile App through the order number or courier number to ensure that the order has been received and processed normally.
2. The order status is normal, but the logistics information has not been updated. Call SF Express customer service for inquiry and consultation. You can provide the order number and courier number, and ask the customer service for the update of logistics information, which can provide more accurate information and solutions.