How many points will be deducted if the store is complained of malicious harassment?
The store will get 12 points if it is complained of malicious harassment.
Taobao's store was deducted 12 points for complaining about malicious harassment, and the store will be banned, restricted from publishing goods, restricted from Taobao's creation of stores, restricted from sending letters in the station, restricted from community functions, and warned for seven days.
The whole store will take about 1-2 months of careful maintenance to return to normal condition. If there are new products on Taobao, the natural traffic may be reduced or even absent.
If the complaint is malicious harassment and the complaint is established, then the store will be deducted 12 points, which can be said to be a very serious punishment. Therefore, after receiving bad reviews, we must communicate with buyers with a good attitude, solve the problem of bad reviews and avoid disputes. Let buyers complain about your harassment.
What are the points deducted?
1. Violations are divided into three types: general violation punishment (Class A), serious violation punishment (Class B) and selling counterfeit goods (Class C). Taobao will clear the eligible liquidated damages from 0: 00 on June 0, 65438+the following year1October 0. Details are as follows:
1, general violation points: all cleared;
2. Deduction points for serious violations: ≥48 points, and the store will be permanently closed; & lt48 points, all cleared;
2. Serious violations refer to acts that seriously undermine Taobao's business order and are suspected of violating national laws and regulations.
1, the member scored a total of 12 points for serious violations, and was punished by store shielding, restricting the release of goods, restricting the creation of stores, restricting the sending of internal messages, restricting community functions and publicly warning for seven days;
2. Members accumulated 24 points for serious violations, and were punished by store shielding, restricting goods delivery, restricting the creation of stores, restricting the sending of letters in the station, restricting community functions, and publicizing warnings 14 days;
3. Members who have accumulated 36 points for serious violations will be punished by closing the store, restricting the posting of letters in the station, restricting community functions, and publicizing a warning for 2 1 day;
4. Members who have accumulated 48 points for serious violations will be punished with titles.
If a member's single violation is deducted a lot, resulting in the accumulated points meeting the punishment conditions of multiple nodes, or the same node needs to be punished during the punishment period, only the heaviest node punishment will be implemented, such as being punished with 36 points for serious violation and 36 points for general violation 12, and 36 points for serious violation.