After-sales service process of domestic Zotye automobile:
1. The service station shall establish complete and true user files and vehicle maintenance files, actively remind users to make an appointment and provide maintenance tips.
2. Contact the customer by visiting the store for consultation, calling back or making an appointment with the customer during the last maintenance.
3. The receptionist should record the maintenance of the vehicle and prepare the corresponding equipment, spare parts and workstations to ensure the smooth implementation of the appointment.
4. Suggest the appointment time to the user according to the working schedule (leave the preparation time).
5. Inform the user to bring relevant materials (onboard documents, maintenance records, warranty manuals, etc. ).
6. Before the end of the appointment, reconfirm the customer's demand and maintenance time, make a general assessment of the maintenance cost according to the customer's demand, and explain and explain to the customer.
7. The reservation contents shall be recorded in detail, and the service and parts supervisor shall be informed in time.
8. Confirm with the user one hour in advance whether it can be repaired as scheduled, or make an appointment again.
9. If the service station cannot make an appointment, it shall inform the user in advance, apologize and make a new appointment.
Quality guarantee period:
1. The warranty period of the whole vehicle is three years or 60,000 kilometers from the date of purchase of the new energy vehicle (whichever comes first).
2. The power battery, motor controller and driving motor are included in the three-electricity system, and the warranty period is 8 years or 6,543.8+0.2 million kilometers, which is within the specified use conditions and time limit.
Zotye New Energy provides free technical services for all kinds of failures and performance failures caused by design, manufacturing, assembly, materials and other reasons, restores the functions of users' vehicles, meets performance requirements, and ensures users' normal use.