Time goes forward step by step on the annual ring, and a period of work has ended. Looking back on this extraordinary time, there are laughter, tears, growth and shortcomings. It's time to write a work summary and analyze the work in the past period. You can refer to the model essay before writing. The following is a model essay on personal work summary of the Ministry of Home Affairs (GM 1 1), which is for reference only and I hope it will help you.
Personal Work Summary of Housekeeping Department 1 In the past year, hotel management was also difficult to do well, and our housekeeping department also actively did a good job according to the requirements of the leaders to provide good service to customers. After a year, I have gained a lot and completed my work. Here I also want to make a summary of the work of the housekeeping department.
This year, the operation of the hotel is not ideal, but we are conscientious and considerate. Although the passenger flow has decreased, repeat customers and word of mouth have improved. These are all achieved with the joint efforts of colleagues, and also enable our hotel to better tide over this difficulty, instead of even closing down in this epidemic. It can be said that this is a difficult time, but it also makes us more United. It is more clear that only by doing their own job well can Qi Xin develop well. We will tide over the difficulties with the hotel and usher in a beautiful spring, which is also our confidence in the future after doing our job well this year. Of course, in retrospect, this year was actually a process of continuous optimization. At the beginning of the year, there was no crisis. Now, the work is actually a bit rough, but the arrival of the epidemic has also made us more aware that if there is no service and no passenger flow, it is closed and we can only do it ourselves. Maybe we can't improve the external environment, but we can make progress on our own. Reflecting on our work, optimizing and cooperating with the prevention and control work, some old customers have also felt the change of our service, which has given us a lot of praise and brought us new customers.
At work, we will do a good job in room service seriously and actively, no matter how dirty it is. We will supervise some details, and we will cooperate with each other. When you are busy, you will also help and do it well together, all in order to make the hotel run better. We have also made great growth and progress in room service than in the past. At the same time, we should think more, review our work more, see the problems, and then improve. One year later, our service ability and understanding of room service are deeper than before. At the same time, in this crisis, some colleagues left, but some colleagues persisted, and our persistence was well rewarded. Seeing the busy months at the end of the year also shows that our persistence is meaningful and makes us more confident in our future work.
In the new year, our housekeeping department will continue to do a good job in room service, bring a better reputation to the hotel, and actively cooperate with other departments to complete the work. I believe our hotel will get better and better.
Summary of two people's work in Housekeeping Department I was appointed as the head of Housekeeping Department of Sherry Hotel by the relevant leaders. During the three-day trial, I found the following problems:
First, health management.
1, when cleaning the guest room bathroom, do not follow the standard operation, and wipe the bathroom floor with a bath towel.
2. Screw the dirty water from the rag onto the carpet at will.
3, cleaning the garbage in the room, not according to the standard operation, convenient map directly on the stairs of the guest passage, resulting in dirty water flowing to the floor.
4. The motor room next to the warehouse is messy.
5. Housekeepers occupy hotel resources at will, and randomly pile the collected wastes in the stairwell, covering an area of about 7 square meters. It's like a temporary garbage collection station.
6. Doors, door panels and ground wires are stained with dust.
7. The personal belongings in the linen room on duty are messy and the hygiene is poor.
8. The guest room' Mahjong' was not cleaned and disinfected. (The reason is that guests still need it anyway)
The second is the quality training and business operation of room attendants;
1. Talking loudly and making personal calls during working hours will affect the rest of the guests.
2, consumables, cleaning supplies, improper use, dosage control is not good, causing unnecessary consumption.
3, mental state is not good during the shift, generally complaining about physical discomfort, headache, dizziness, upset. (It's probably a symptom of menopause. Pay more attention! )
4. The wardrobe door panel is not clean and there is floating dust.
5, bed stack asymmetry, unqualified.
6. The mouthwash cups in some rooms are not covered with paper as required. Careless work.
7. The vacuum cleaner did not follow the work car, and the work car was not put in place, blocking the door of the guest room and not up to standard.
8. There are black spots and sundries on the carpet, so you can't insist on vacuuming every day.
9, work attitude is not correct, do not obey the superior leadership, work shuffle, complain too much, and even deliberately contradict.
10, impolite to superior leaders, gossiping, conspiring to exclude dissidents, and the circumstances are serious.
Third, summarize;
Only by taking the initiative at work can we bring quality service to our guests. Thoughtful service and clean and tidy rooms can gain good reputation from guests. So we should standardize the operation. Improve the professional level of service personnel and coordinate the development of rewards and punishments; Establish employee reward system. The purpose of the reward; We should not only satisfy employees mentally and materially, but also motivate employees to work hard.
Establish employee disciplinary system; The purpose of punishment; It is necessary not only to urge employees to meet work standards, but also to ensure the common interests and long-term interests of hotels and employees.
Summary of three people's work in Housekeeping Department Since joining the Housekeeping Department of xx Hotel, I have been able to seriously complete the work arranged by the leaders. I know that doing a good job in housekeeping is the premise of improving the quality of hotel service. In order to let the customers who come to stay in the hotel enjoy a good environment, I naturally have to do a good job and do my job around the goal of hotel development. With the progress of the work, I summarized this point.
It is very important for guests to clean their rooms to create a good accommodation environment. If you can't even guarantee the basic sanitary conditions, it is naturally difficult to get customers' approval. Therefore, hotel leaders have always attached great importance to the development of room cleaning. In addition to cleaning every room at least twice a day, they also randomly check the cleaning quality. If the guest room is not cleaned, it will naturally be criticized by the leaders, which also makes me constantly push myself to do this job well and satisfy the customers who stay. Moreover, doing one's job well is responsible for one's own career development, and it is unprofessional to betray the trust of leaders at work.
If you want to do a good job in housekeeping, you can't be satisfied with simple cleaning. In fact, it is very important to replace the mattress and clean the clothes. If necessary, the room should be disinfected regularly, so that I can communicate with the laundry room and handle the clothes well. If customers have other needs, I will also take the initiative to consult, provide customers with quality services and build a good reputation of the hotel. In my opinion, the completion of this work is what every hotel employee should do. I will also communicate with my colleagues to understand the matters needing attention in the housekeeping department, and I will also explain to each other the responsibilities during the handover.
Check the items in the guest room and report the situation to the logistics department. In order to let the customers who come to stay enjoy good service, it is natural to ensure that all kinds of daily necessities are available indoors. So I will check the room and find out the use of various daily necessities. If there is a shortage of paper towels or shower gel, I will inform the logistics department and also need to know whether the TV or shower equipment can work normally. Although I can do my duty in the inspection, there are also some places that I can't take into account. The main reason is that some rooms have poor network signal and have been complained by customers. Although I have also reflected such problems to the leaders, they have not been substantially solved.
It is necessary for me to perform my duties as a domestic worker in my work, and I should always think about and solve my shortcomings. I believe that the accumulation of past experience can guide me to achieve more achievements.
Personal Work Summary of Housekeeping Department 4 Time flies! The first half of the year passed quickly! If it weren't for the impact of the epidemic, I think our hotel business would be better! In the first half of this year, hotels were mostly used for special isolation work. The specific work of our housekeeping department is summarized as follows:
First, actively cooperate with the national room service.
Our hotel has always been a hotel that actively responds to the call of the country. In the first half of the year, the main job of our housekeeping department was to actively cooperate with the work of the country and carry out a series of room services related to the needs of the country. We have accepted many customers from the mainland and abroad. When they need help, we will help them in time to make them feel at ease in our hotel. In this series of room service, our housekeeping department has always kept close contact with the hospital to ensure the safety of guests and employees as much as possible.
Second, keep the room clean and tidy.
The most important thing in hotel room service is to keep it clean and tidy. The first half of this year is a special half year, which requires us to maintain a high level of health. In the first half of the year, our housekeeping department sent a large number of employees to maintain the sanitary condition and carry out daily disinfection and cleaning. Even for customers who have stayed in the hotel for a long time, we have done a good job of disinfection and cleaning at home, and carefully kept the room clean and tidy, so that every customer who comes to our hotel can repeatedly praise our hygiene and reassure them. Our housekeeping department is very satisfied with this evaluation. After all, we really took this matter seriously in the first half of the year, which is a small thing worth mentioning, so that everyone can live with more peace of mind!
Third, expand room training in the first half of this year.
Our housekeeping department was busy in the first half of the year, but this is not the reason to stop us from conducting room training. In the first half of the year, our housekeeping department still tried its best to find time to train the staff of our housekeeping department, so that everyone can get the praise of in-house customers in a more orderly work. The training in the first half of this year mainly focused on how to receive overseas tourists, which improved the English level of some employees with poor English, and also taught all housekeeping staff how to treat those guests who need isolation more politely, so that these guests would not be too afraid of affecting their physical and mental health.
The main work of our housekeeping department in the first half of the year is almost the above. These jobs seem nothing, but in fact they kept us busy in the first half of the year. What new challenges will our housekeeping department and our hotel face in the second half of the year? You can only keep in good condition as much as possible and respond positively.
Personal work summary of housekeeping department. The busy first half of the year is coming to an end. Looking back on the work of this department in the first half of the year, there are many gains and experiences. It is necessary to sum up the gains and losses in the first half of the year in order to get a higher level of work in the second half.
I. Cleaning work
As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. In the first half of the year, through the joint efforts of all employees and department managers, all the parts with business indicators have completed the tasks assigned at the beginning of the year.
Second, reduce costs.
While trying to generate income, we also don't forget to save money. In the first half of the year, the department will save work throughout, and try its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the profit of the apartment. In this regard, the laundry department has done a very outstanding job. At the beginning of the year, a strict delivery and procurement system was established, and the foreman, supervisor and manager checked at all levels, and the monthly delivery volume was strictly controlled to a minimum, and there was no surplus goods in the factory.
Third, washing work.
In the use of detergent, it should be used in accordance with the prescribed dosage, and the method of weighing scale should be adopted to avoid unnecessary human waste to a great extent. In the washing of articles, we should adopt the centralized washing method, and wash all washable articles together as far as possible to avoid starting the machine at full load, which saves a lot of energy to a great extent and increases the workload of employees invisibly, but employees have no complaints. The consciousness of saving a drop of water and a little bit is gradually formed in the consciousness of laundry staff. On the guest room floor, while ensuring customer service and increasing guest room income, we strive to control costs and let every employee establish a sense of contract in their daily work.
Fourth, work improvement measures
The guest room is gradually replaced by three-in-one instead of the original small bottles of shampoo, conditioner, shower gel and other guest products, which greatly saves expenses and reduces costs. The service of cold water and ice cubes is stopped in the guest room, and only added to the guests when they need it, saving water and energy.
Waste utilization, discarded sheets should be turned into inner pillow bags. Strictly control the delivery and loss reporting rate of linen, and establish a one-to-one washing system in the floor and laundry room, which greatly reduces the loss rate and loss reporting rate of linen. The seven water heaters on the seventh floor were all turned off, which brought a lot of inconvenience to the staff, but the work of saving electricity was implemented.
Summary of Personal Work in Housekeeping Department 6 Time flies, and a new year will be ushered in in the cycle of day and night. There will be a temporary new beginning in ordinary work. Summarizing the bits and pieces of work in the past year, there are always some merits and demerits that people remember vividly. There are always some unsatisfactory places in work or life. I hope that year of the snake can give full play to my strengths, make up for my shortcomings, and let me face a new beginning with the fullest mental outlook.
Summing up the past year, I face my responsibilities seriously. Smile at every guest and make them feel at home when they come to the hotel. During this time, I studied with an open mind, worked patiently, and earnestly completed the tasks assigned by the leaders. Abide by the rules and regulations of the hotel, do your job well and perform your duties well. In line with the concept that saving is to create profits, we should start from ourselves and put an end to all waste bit by bit. At work, I deeply realized that our housekeeping department is a big family, and each of us is a member of this big family. We should care about each other, learn from each other, make progress and develop together. At the same time, room work is the most tiring and dirty in the hotel. Clean the trash can, make the bed, and then wipe the items in the room, from the bathroom to the coffee table, stool, bedside table, etc. No link can be left behind, and finally vacuum the carpet. Especially, it takes a lot of arm strength to make the bed and scrape the mirror. One day, room 14 will be covered with a quilt, with two beds in one room. I have to make 28 beds at the end of the day, and the beds are numb to my arms! Once we run into a dirty room, it will greatly increase our workload. Some guests like to play cards and smoke, and then throw peels and cigarette butts everywhere. Other guests got drunk and threw up in the bathroom, leaving dirt all over the toilet and washstand. In this case, we have to put up with the stench and clean them up one by one. The guests coming to the hotel come from all corners of the country, and the relationship is very complicated. When dealing with them, it is quite common to meet unruly guests.
This year, the hotel occupancy rate is particularly high, and the health work is very heavy. However, we are United with the leaders of the same department. In order to create the best benefits, we still persist and work hard under the condition of knowing the hardships. We always believe that the leadership is visible, and we hope that the hard work of each month can be made up and psychologically comforted!
Looking forward to 20XX years, as an ordinary employee, I will definitely do my job well in the future! I wish our seagull lake island resort more brilliant benefits.
Personal Work Summary of Housekeeping Department 7 "Time flies like a bird, things change like chess" In a blink of an eye, it has been half a year since I came to the Housekeeping Department of xx Hotel. In the past six months, not only have I changed a lot, but the development of the hotel has also changed a lot. In order to draw a perfect end to the work in the first half of the year, and to better start the work in the second half of the year, I made a summary of my work as a service staff in the housekeeping department of xx Hotel in the first half of 2020.
On xx, xx, 2020, I came to xx Hotel for a trial and started my work as a room attendant. At the beginning, because I just came to xx Hotel, I was not familiar with my work, even the working environment of xx Hotel, and it was also because of my carelessness. I made many mistakes at that time. For example, I am often criticized by the supervisor for cleaning the wrong room, often because I gave the wrong room key to the customer, which delayed the customer's time, and often because I didn't know how to answer the customer's consultation questions and made the customer impatient. Wait a minute. These questions. But later, after my active efforts to correct it, I gradually stopped making those low-level mistakes. In the meantime, I would also like to thank our customer service supervisor for his encouragement and tolerance. Although he sometimes severely criticizes me, he also has great expectations for me. After every criticism, I will patiently guide me how to solve this matter.
With his help, I began to get familiar with the price, infrastructure and characteristics of each room in our hotel, so that I can be both professional and fluent when answering some customer questions. I began to keep the key of the guest room, read the key clearly and give it to the customer, and keep the customer's house registration record in time. I began to check the floors of the hotel seriously and responsibly, checking their doors, locks and other basic conditions. During the inspection, I tried to remember the corresponding position of each house number, so that I wouldn't waste too much time on the way to find a house. I began to take every cleaning task of my guest room seriously, keeping in mind all the things that the supervisor should pay attention to when training us to clean the room, and cleaning the guest room seriously from the inside out.
So in the second half of the first half of the year, I made rapid progress. I also got a lot of praise and appreciation from my supervisor. But in the second half of the year, I will make persistent efforts to make myself better and work harder.
Personal Work Summary of Housekeeping Department This work was completed in August and June. The work in June is summarized as follows.
First, the main work this month
1, learn with an open mind, ask if you don't understand. During this month, I actively participated in various training activities organized by the hotel, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand anything, and carefully pondered and practiced after returning home. Polite expressions can be used frequently in daily life, so as to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more civilized, and I have also been well received by guests and praised by leaders and colleagues.
2, a correct attitude, dedication. Through this month's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. In January, the guests complained less about me, praised me more, and got on well with my colleagues. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work. For the daily work of the hotel, in addition to receiving guests, it is mainly to clean rooms and environmental sanitation. Although it is cleaned all day, it is always too high, inconspicuous and difficult to move, leaving a dead corner. In this month, when cleaning rooms and environmental sanitation, every place must be careful not to let go of every stain, dust and hair. If the height is too high, you will drop the stool. If you can't lift it, you will lift it with your colleagues.
Second, the work plan for next month
In the coming January, I become more mature, the service quality and level have been greatly improved, the service enthusiasm for guests has also been improved, my work confidence has been greatly increased, and I am full of confidence in my future work. Generally speaking, during this month, I was able to perform my duties, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy. In the new January, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, set a high starting point and set high requirements, satisfy every guest, and provide a comfortable, peaceful and warm home for every guest together with other colleagues in the hotel.
Personal work summary of housekeeping department. I am an employee of the hotel housekeeping department, and now the work of the hotel in the first half of the year has ended. I am a departmental employee, and now I would like to sum up my work in the housekeeping department in the first half of the year. The follow is a summary of my work in that first half of the year:
In the first half of the year, the housekeeping department received xxx customers and xxx hotel rooms. I am responsible for registering the housing information of these customers and checking the situation of each room, and providing room information to the hotel. At the same time, it is necessary to manage the health and safety of guest rooms and ensure that guests are provided with a safe, comfortable and warm accommodation environment.
In the first half of the year, xxx rooms were inspected every day on average, reminding the cleaning staff to clean the rooms and public areas, and trying to make the guests feel that the hotel environment is reliable. Every day, I help guests book rooms and air tickets. If the guests have other needs, I will try my best to meet them. For example, I will prepare birthday cakes and private rooms for them and buy birthday presents. Always the needs of the guests. As a member of the housekeeping department, I will try my best to satisfy them. This is the most basic service.
Housekeeping manager's room, nature is to ensure the safety of the room. In the past six months, some rooms have been re-locked, because the department has dropped, so the safety must be done well. At the same time, when guests leave their luggage in the hotel, I will ensure the safety of their property. In addition, a camera is installed in the corridor of the hotel to protect the personal safety of the guests. Check your identity every day when you enter the hotel to avoid mixing in some lawless elements. Every other week, I will check whether the equipment in the room needs maintenance. Every day after I check out, I will check the damage and loss of things in my room so as to arrange accommodation for the next guest and make the hotel run normally.
In the past six months, hotel hygiene has been the focus of people's attention, not only to maintain the reputation of the hotel, but also to reassure guests staying in the hotel. The towels in the room are not checked in in time, so they must be changed every day and disinfected at high temperature. Guests should change the bed sheets and pillowcases immediately after leaving the room and disinfect and ventilate the floor. The sanitation in other parts of the hotel should also be cleaned every day, and people should be sent to mop the floor for disinfection.
I have finished the housekeeping department in the first half of the year. I think there are still many deficiencies in what I have done, which need to be corrected to provide a more comfortable environment for hotel rooms, make guests more satisfied with our hotel and get more guest resources. After the experience in the first half of this year, I believe I can make my work more satisfactory in the second half of this year, which will not only be appreciated by the leaders, but also make the guests like our hotel.
Personal Work Summary of Housekeeping Department/10 2020 It's halfway through 2020, and it's time to write a work summary according to hotel regulations. Looking back on my work in the past six months, I am personally satisfied with my work performance. As a member of the housekeeping department, I have been observing the hotel's rules and regulations for employees for half a year, without any dereliction of duty, and I have not received any complaints about customer satisfaction. As an ordinary employee, I also stick to my professionalism. In the past six months, I have not shown any irresponsible performance at work, such as being late and leaving early or being absent from work. At work, I also maintain a high professional quality, persist in studying and working hard, and have clear goals for career development. I also actively show myself and show my efforts for the goal at work. Now, make a summary of my work performance in the hotel housekeeping department for the past six months.
As an employee of the hotel housekeeping department, I insist on the requirements of the housekeeping department leaders in my work, treat the guests politely in contact with them and respond positively to their requirements. As long as they meet the hotel regulations, we actively help them solve them. Actively help guests check out and make reservations, and will also do a good job of disturbing the room as soon as possible after the guest checks out, without affecting the room occupancy of subsequent guests. In the face of the work arrangement given to me by the leader, as long as I can do the work, I will actively complete it, without shirking or delaying. In the face of the work that I can't solve, I will not try to be brave and explain the situation to the leader. Therefore, in this half year's work, my performance is still quite good, and the leaders still recognize me.
In terms of study, I know that as a hotel employee, the hotel has been developing and progressing. If I stay where I am, I will be eliminated by the hotel sooner or later, so I always insist on studying. I will take an active part in relevant training activities in the hotel, learn something useful for my work, deepen my ideological construction and have a better sense of service to help my guests. As a hotel employee, I still have to master a lot of information so that I can answer when the guests ask me. Therefore, in the past six months, I have been insisting on absorbing external knowledge, understanding the situation of various roads, and understanding the local tourism and food, so as to provide them with good reference opinions when facing foreign guests. Because of this, my satisfaction among guests has been good, and my satisfaction among domestic workers can also be ranked in the forefront.
In the second half of the year, I will not relax my demands on myself. I will work harder and become a better self.
Personal Work Summary of Housekeeping Department 1 1 I always feel slow in the first half of this year. Although my work is not particularly heavy, my work is very easy because the performance and business of the hotel in the first half of the year are not very good, but no matter what business it is, I still work hard and finish the work in time. 20xx is the X years I worked in the housekeeping department of xx Hotel, and my work in these years has also brought me a lot. I have also learned a lot and gained a lot from people-to-people contact, so I will try my best to finish my work whenever I can.
The work of the housekeeping department is mainly around reservation, service to guests, check-in of guests, and timely cleaning after guests leave the store. In these three aspects, our department has always been a mobile job, so for the staff of the housekeeping department, we should also be familiar with all our work and have a certain understanding of all the work of the housekeeping department, but no matter what work, our housekeeping department is around the guests. Our job is to try our best to serve our guests, ensure their comfort in our hotel, give them a good sense of experience, and let them feel the professionalism of our XX hotel housekeeping department during their stay. So at work, I will also give full play to my spirit, do my best, pay attention to all the details and places I need to pay attention to, serve our guests well, don't let them think we are unprofessional, and ensure our XX. I know that people in any department of our hotel and all the hotel staff represent our XX hotel when they work, so whenever I am in my own post, I will pay attention to my words and deeds and always maintain the working image of myself and the hotel.
In the first half of the year, the performance of our hotel was not very good, and the business was very deserted, but I always stuck to my post, made all the preparations for welcoming guests, kept the hotel and rooms clean and tidy, ensured that the guests felt comfortable and tidy when staying in our hotel, and ensured that I could be careful enough at work. Anyway, standing in my post and finishing my work is what I always insist on.
Although the business was very depressed in the first half of the year, I believe that as long as all the people in our hotel can unite as one, we will certainly develop better. Therefore, in the second half of the year, in all the days to come, I will try my best to do my part for the hotel to ensure the steady development of the hotel and myself.
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