The State Council issued the Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Hotline. Subsequently, the relevant departments of provinces and cities conducted many investigations and discussions, and promoted implementation at different levels. City housing provident fund management center responded positively and strictly implemented the implementation requirements of hotline merger. The housing provident fund service hotline 12329 was formally incorporated into the municipal government service hotline 12345. In the future, unified management, unified supervision and unified assessment will be implemented in the form of "merger", and the knowledge base of housing provident fund will be enjoyed, and services will be provided according to the hotline standard of 12345.
After "parallel even numbers", citizens can call 12345 or 12329 to get the inquiry, consultation and feedback services of the provident fund hotline. The connection rate of service hotline will be further improved, the service level will be further improved and the service capacity will be further enhanced. The provident fund hotline will provide intimate, efficient and convenient services to Hong Kong people in a brand-new mode.